Booked a cruise holiday for June 2027 at Hays Travel Heswall Wirral. My wife and I found staff to be professional, helpful and knowledgeable.The booking process was smooth running and we felt confiden... See more
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Rose at Heswall branch went over and above to find us a great holiday within our criteria. The process was really easy. We were very grateful for her advice and expertise. Will definitely be using Hay... See more
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We decided that we wanted a last minute holiday. Scarlet in Hays Heswall branch managed to find us a holday that met all the criteria we requested.She was very patient and polite and made our visit... See more
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A very simple process from start to finish. Izzy was very helpful and efficient, making sure to meet all of our holiday needs and requirements. Another great experience with Hayes Travel
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 3, The Curve 139 Telegraph Road, CH60 7SE, Heswall, United Kingdom
- 0151 4380047
4.9
Excellent
527 reviews
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Went to hopefully book a holiday at…
Went to hopefully book a holiday at Hays Travel in Heswall,Wirral.
Spoke to Rose ,who has helped us before in booking holidays.
Rose is always very friendly, professional but always tries to get us the best holiday suited to us.
We booked a holiday to Lanzarote in September 26 & looking forward to it.
March 27, 2026
Reply from Hays Travel - Heswall
This is a lovely review and we are delighted that you had such a lovely experience again! It is always a pleasure to book your holidays and so glad that Rose was able to assist you again!
Thank you for taking the time to write such a positive review. We hope that you both have a lovely holiday and we look forwards to seeing you again!
Thank you.
Kate.
Staff were very helpful
Staff were very helpful, informative , and patient I might add.
Very friendly and I will definetly be returning.
March 25, 2026
Reply from Hays Travel - Heswall
It was a pleasure to book your holiday and thank you so much for a lovely review and taking the time to write this.
I hope that you have a lovely holiday and look forwards to booking your next!
Thank you!
Kate.
Izzy at Heswall was endlessly patient…
Izzy at Heswall was endlessly patient organising a cruise for four feisty pensioners, ensuring we got everything we wanted, when we wanted, at a price we wanted. Well organised and meticulous, she thought of every detail and filled us with confidence. A real pleasure and highly recommended.
March 17, 2026
Reply from Hays Travel - Heswall
Thank you for taking the time to write such a lovely review!
Such a pleasure to book your Cruise. I am delighted that you had such a fabulous experience and we look forwards to welcoming you again!
Have a lovely holiday!
Kate, Izzy and Team.
Rose was fabulous
Rose was fabulous
Extremely patient, was not pushy and we ended up finding the holiday destination and hotel that was perfect for my self
Thankyou!
Ps sorry for being picky 🤣
March 19, 2026
Reply from Hays Travel - Heswall
What a lovely review! I really hope that you have a great holiday and thank you for booking with me!
Come and tell us all about it when you get back!
Thank you!
Rose.
Kate was excellent
Kate was excellent. Professional & friendly. She listened to us & understood exactly what we were looking for. Booked our holiday then she phoned us later with another holiday that she thought we'd like after we'd mentioned it (Douro river cruise which we thought was out of our price range) as an offer had come in. We booked that too. Then we had a hiccup with departure dates (our fault) & Kate managed to sort it & rebook for us. She really went above & beyond & we'd definitely go back to her for future holidays.
March 17, 2026
Reply from Hays Travel - Heswall
Thank you for taking the time to write such a nice review. It was an absolute pleasure to be able to book your holiday and then find your River Cruise. I hope that you have a fabulous time and can't wait to hear about both of your holidays.
I can't wait to plan your next!
Thank you again.
Kate.
Great team
Friendly, helpful and knowledgeable team at Heswall branch. This is the 3rd holiday we've booked with them.
March 7, 2026
Reply from Hays Travel - Heswall
It is always such a pleasure to book your holidays and thank you for writing such a lovely review. We hope that you have a fabulous holiday and thank you again.
Kate and Team Heswall.
Excellent friendly advice from Paige…
Excellent friendly advice from Paige who took care over the booking.
March 14, 2026
Reply from Hays Travel - Heswall
This is a lovely review and so glad that you had an amazing experience when you came in to the branch to book. Thank you for taking the time to write a review and we look forwards to booking your next holiday!
Have a lovely time!
Kate.
Reply from Hays Travel - Heswall
Thank you for taking the time to reply to us! We really do appreciate it!
Have a lovely holiday!
Thank you!
Kate, Izzy and Hays Travel Team Heswall!
Efficient and friendly service executed…
Efficient and friendly service executed professionally
Well done Hays Heswall!!
Pat Clarke . Gayton Wirral
March 11, 2026
Reply from Hays Travel - Heswall
Thank you for taking the time to reply to us! We really do appreciate it!
It was such a pleasure booking your holiday!
Have a lovely holiday!
Thank you!
Kate, Izzy and Hays Travel Team Heswall!
Great experience in the shop great…
Great experience in the shop great staff always happy to help keep the good work up
February 28, 2026
Reply from Hays Travel - Heswall
Thank you for taking the time to reply to us! We really do appreciate it!
It is always such a pleasure booking your holidays and so nice to catch up with you when you come in to branch!
Have a lovely holiday!
Thank you!
Kate, Izzy and Hays Travel Team Heswall!
I have booked several times with Hays…
I have booked several times with Hays in Heswall and each time they are brilliant. They're always helpful and I am always satisfied with my booking. I wouldn't go anywhere else and I recommend them to friends and family.
February 28, 2026
Reply from Hays Travel - Heswall
Thank you for taking the time to write such a lovely review.
It is always so lovely to hear such positive comments from your experience with us.
We love booking your holidays and we cannot wait to hear all about it!
Have a lovely time!
Kate, Izzy and Hays Travel Team Heswall.
2nd holiday booked with Hayes
2nd holiday booked with Hayes. Excellent and prompt responses to emails. Providing different quotes. Provided all information required. All booked and sorted. Scarlett was very friendly and helpful. Recommended to friend.
March 1, 2026
Reply from Hays Travel - Heswall
Thank you for taking the time to leave feedback, thank you for coming back to the Heswall branch for another holiday enquiry, it was a pleasure arranging your holiday, Thank you, Scarlett and Team Heswall
I am a little disappointed as the…
I am a little disappointed as the holiday i booked has now been reduced in price . I asked for a lower that was advertised on the website
February 24, 2026
Reply from Hays Travel - Heswall
Hello.
Unfortunately we are unable to control the live pricing and sometimes the holiday price may go down. It is unfortunate that on this occasion that this holiday has been reduced n price.
Thank you for bringing this to our attention.
We hope that you have a lovely holiday and look forwards to you continuing to book in our Heswall Hays Travel branch.
Kate and Hays Travel Team Heswall.
Stress free booking Very helpful…
Stress free booking Very helpful assistant called Paige she talked us through the whole process and was very attentive to what we wanted
February 25, 2026
Reply from Hays Travel - Heswall
Thank you for taking the time to leave feedback, thank you for coming back to the Heswall branch for another holiday enquiry, it was a pleasure arranging your holiday, Thank you, Paige and Team Heswall
Excellent booking experience
Kate listened to our wishes/requirements and provided several cruises and was then able to tweak to fit our wishes exactly. Kate was professional attentive and thorough.
February 23, 2026
Reply from Hays Travel - Heswall
Thank you for taking the time to write a review!
It was an absolute pleasure to book your Cruise for you both.
I can't wait to hear all about it!
Such a lovely review.
Thank you again!
Kate.
Pleasant helpful service treated like…
Pleasant helpful service treated like friendships
February 22, 2026
Reply from Hays Travel - Heswall
Thank you so much for taking the time to write a review!
I was so pleased to be able to book your holiday - I hope that you have a lovely time!
Thank you again
Kate.
It was a really nice experience
It was a really nice experience. Every one was very helpful and friendly, especially the person that deltwith us, I was even given a cup of tea! very happy with the holiday we chose, satisfied all the criteria we had in our minds before we went.
February 21, 2026
Reply from Hays Travel - Heswall
Thank you for taking the time to leave feedback, thank you for coming back to the Heswall branch for another holiday enquiry, it was a pleasure arranging your holiday, Thank you, Scarlett and Team Heswall
Very friendly and knowledgeable people…
Very friendly and knowledgeable people who can’t do enough to help.
February 18, 2026
Reply from Hays Travel - Heswall
Thank you so much for taking the time to write a review!
I was so pleased to be able to book your holiday - I hope that you have a lovely time!
Thank you again1
Kate.
Cant beat booking in person :-)
Have been looking online but just couldn't find what we were looking for - came to Hays and Rosie was able to find us the perfect holiday. She listened to what we asked for and with her knowledge very quickly found us the holiday that ticked all the boxes.
February 14, 2026
Reply from Hays Travel - Heswall
It was a pleasure to book your holiday! We can't wait to hear all about it!
Have a lovely time!
Thank you!
Rose.
The staff are always helpful…
The staff are always helpful knowledgeable and pleasant ..excellent service as always
January 30, 2026
Reply from Hays Travel - Heswall
This is so lovely to hear!
We are so happy that you had a positive experience!
thank you for taking the time to write a review!
Have a lovely holiday!
Hays Travel Heswall.
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