Booked a cruise holiday for June 2027 at Hays Travel Heswall Wirral. My wife and I found staff to be professional, helpful and knowledgeable.The booking process was smooth running and we felt confiden... See more
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Rose at Heswall branch went over and above to find us a great holiday within our criteria. The process was really easy. We were very grateful for her advice and expertise. Will definitely be using Hay... See more
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We decided that we wanted a last minute holiday. Scarlet in Hays Heswall branch managed to find us a holday that met all the criteria we requested.She was very patient and polite and made our visit... See more
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A very simple process from start to finish. Izzy was very helpful and efficient, making sure to meet all of our holiday needs and requirements. Another great experience with Hayes Travel
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 3, The Curve 139 Telegraph Road, CH60 7SE, Heswall, United Kingdom
- 0151 4380047
4.9
Excellent
527 reviews
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Excellent customer service
Excellent customer service, efficient and pleasant way to book a holiday
February 6, 2026
Reply from Hays Travel - Heswall
We appreciate your kind words! We're so happy to hear that you found our service helpful and booking your holiday a pleasant experience.
Have a lovely holiday!
Kate & Team Hays Travel Heswall.
Reply from Hays Travel - Heswall
So pleased to read your positive comment! Thank you for booking in our lovely Heswall Shop.
Have a lovely holiday! We hope to see you soon to book your next!
Hays Travel Heswall.
Excellent customer service
Big thank you to Paige for organising my holiday and ensuring I had just I what l wanted.
Greeted with a smile, very friendly with excellent customer service skills as always.
Will be back when ready to book our next holiday.
February 2, 2026
Reply from Hays Travel - Heswall
So pleased to read your positive comment! Thank you for booking in our lovely Heswall Shop.
Have a lovely holiday! We hope to see you soon to book your next!
Hays Travel Heswall.
We booked 3 holidays for 2026
We booked 3 holidays for 2026. Rose was attentive, friendly and made the whole process straightforward.
January 31, 2026
Reply from Hays Travel - Heswall
Rose always provides excellent Customer Service and it is such a delight to receive such lovely comments! Thank you for taking the time to review our shop. It really does mean a lot to us!
Have a fabulous holiday..
We can't wait to welcome you back in to Heswall to book your next!
Hays Travel Heswall.
Very helpful and good advice given
Very helpful and good advice given. Very patient and willing to search out various aspects of holidays
January 31, 2026
Reply from Hays Travel - Heswall
So pleased to read your positive comment! Thank you for booking in our lovely Heswall Shop.
Have a lovely holiday! We hope to see you soon to book your next!
Hays Travel Heswall.
Welcoming clean and bright office with helpful staff
Welcoming clean and bright office with helpful and respectful staff but can be a long wait with not much waiting room in office. Good literature and evidence that an apprentice was keen and being well trained. Staff seemed to have long waits for info on phones but this transmitted verbally and to paper efficiently eventually. Good communication on phone and email. I have only given 3 stars because a lot will depend on how my bespoke holiday works out.
January 24, 2026
Reply from Hays Travel - Heswall
Thank you for your comments and we are delighted that you did book with us. Fin worked extremely hard on this for you and we do appreciate your feedback.
We really do hope that you have a wonderful time and please do let us know if we can be of further assistance.
We are glad that you enjoyed our lovely bright & clean shop. Unfortunately, wait times can be quite lengthy as this is our busiest period.
Thank you again for your feedback.
Hays Travel Heswall.
Reply from Hays Travel - Heswall
We're glad you had a great experience. Thank you for letting us know about your time with us!
Hays Travel
Best travel agents around
Have been booking through Hays travel heswall for 12 plus years wouldn’t book anywhere else thanx Roseanne
January 23, 2026
Reply from Hays Travel - Heswall
Thank you so much for leaving a review and for all of your continued business over the years, we really do appreciate it, Have a brilliant holiday, Thanks, Rose and Team Heswall
Heswall
Isabelle in heswall hays was amazing. She really helped with booking a special treat thank you again Isabelle x
January 29, 2026
Reply from Hays Travel - Heswall
Isabelle always provides excellent Customer Service and it is such a delight to receive such lovely comments! Thank you for taking the time to review our shops. It really does mean a lot to us!
Have a fabulous holiday..
We can't wait to welcome you back in to Heswall to book your next!
Kate.
Our agent Paige was great & very helpful
Paige our agent was great and very helpful even stayed late at the branch to book our cruise as I couldn’t book any other time!!
January 20, 2026
Reply from Hays Travel - Heswall
Glad that we were able to get this booked for you!
We really hope that you enjoy your amazing holiday!
Thank you for booking with us!
Paige.
I went into Hays Heswall to buy a gift…
I went into Hays Heswall to buy a gift card for a present. The process took longer than expected, but the lady serving me did everything she could to do it as quickly as she could and was very communicative.
January 25, 2026
Reply from Hays Travel - Heswall
So glad that we were able to provide you with the Gift Card! What a lovely present! We look forwards to seeing you again!
Thank you for coming in to our Heswall branch!
Kate & Hays Travel Heswall
Reply from Hays Travel - Heswall
Thank you for your positive comments and we look forwards to booking your next holiday.
Team Heswall
Great helpful staff
Very friendly and knowledgeable staff with a good understanding of what we wanted
January 13, 2026
Reply from Hays Travel - Heswall
We are glad that we provided you with what you wanted! It is always a pleasure to book your holidays!
Have a lovely time and we will see you soon to book your next!
Hays Travel Heswall.
The lady who helped us was so helphull
The lady who helped us was so helpfull,we couldn't get our first choise,but after a lot of searching she found an even bette hotel.we couldn't be happier with the service and help.
January 18, 2026
Reply from Hays Travel - Heswall
So happy to hear that you were happy with our Service! We really pride ourselves on this! Thank you for booking with us. Have a lovely holiday!
Kate and Hays Travel Heswall
Reply from Hays Travel - Heswall
Thank you for your lovely comments! I am glad that I was helpful and glad you enjoyed your hot drink! It's always nice to make our Customers feel at home when they book with us!
We look forwards to seeing you again soon!
Have a lovely holiday.
Kate.
The friendliness of the staff
January 22, 2026
Reply from Hays Travel - Heswall
Thank you for taking the time to leave us feedback, it was a pleasure arranging your New Year Holiday, Thank you for your continued support, Rose and Team Heswall
Polite and friendly staff
January 22, 2026
Reply from Hays Travel - Heswall
So glad that you had a lovely experience when you were booking your holiday.
We can't wait to see you again to book your next holiday!
Have a lovely time!
Hays Travel Heswall!
Reply from Hays Travel - Heswall
Izzy is always so professional and offers amazing Customer Service! I am so happy that you experienced this! Thank you for booking with us and we hope that you have a wonderful time!
Kate.
Very helpful and knowledgeable…
Very helpful and knowledgeable assistant answered all our questions
January 21, 2026
Reply from Hays Travel - Heswall
Thank you for booking in our lovely Heswall Shop. We are glad that we managed to get your holiday booked.
Have a fabulous time and we will see you when you come back to book your next!
Hays Travel Heswall.
The lady that booked the holiday for me…
The lady that booked the holiday for me and my daughter was very helpful and very nice
January 11, 2026
Reply from Hays Travel - Heswall
Thank you! It was a pleasure to book this for you! I really hope that you have a fab time! I can't wait to hear all about it! Looking forwards to booking your next holiday!
Enjoy!
Kate.
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