Booked a cruise holiday for June 2027 at Hays Travel Heswall Wirral. My wife and I found staff to be professional, helpful and knowledgeable.The booking process was smooth running and we felt confiden... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rose at Heswall branch went over and above to find us a great holiday within our criteria. The process was really easy. We were very grateful for her advice and expertise. Will definitely be using Hay... See more
Company replied
We decided that we wanted a last minute holiday. Scarlet in Hays Heswall branch managed to find us a holday that met all the criteria we requested.She was very patient and polite and made our visit... See more
Company replied
A very simple process from start to finish. Izzy was very helpful and efficient, making sure to meet all of our holiday needs and requirements. Another great experience with Hayes Travel
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 3, The Curve 139 Telegraph Road, CH60 7SE, Heswall, United Kingdom
- 0151 4380047
4.9
Excellent
527 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Heswall
It was a pleasure arranging your holiday, thank you for taking the time to leave us feedback, we really appreciate you using our Heswall Branch to arrange your holidays.
Thanks Kate and Team Heswall
Most helpful
The lady who helped me book my holiday was extremely helpful. Her name is Rose.
January 6, 2026
Reply from Hays Travel - Heswall
It was a pleasure arranging your holiday, thank you for taking the time to leave us feedback, we really appreciate you using our Heswall Branch to arrange your holidays. Thanks Rose and Team Heswall
Friendly and helpful staff
Kate was very thorough throughout the whole booking of our holiday
January 13, 2026
Reply from Hays Travel - Heswall
We appreciate your kind words. It was a pleasure booking your holiday. Thank you for your review.
Kate & Team Heswall
Outstanding Customer Service
The team where very friendly and helpful, they explained everything and made the whole process easy - top customer service!
January 12, 2026
Reply from Hays Travel - Heswall
We appreciate your kind words. It was a pleasure booking your holiday. Thank you for your review.
Kate & Team Heswall
Reply from Hays Travel - Heswall
We appreciate your kind words. It was a pleasure booking your holiday. Thank you for your review.
Kate & Team Heswall
Kate is very knowledgeable
Kate is very knowledgeable , friendly and puts the customer first. Prefer telephone and face to face when booking holidays and Kate (Hayes Heswall) is always very helpful.
January 9, 2026
Reply from Hays Travel - Heswall
We appreciate your kind words. It's great to hear that you value mine and our team's knowledge and friendly approach when booking your holidays. Thank you for your review.
Kate & Team Heswall
The Advisor was very professional
The Advisor was very professional, took extremely neat handwritten and comprehensive notes before contacting the tour operator and fully understood my requirements.
January 3, 2026
Reply from Hays Travel - Heswall
Thank you for taking the time to leave feedback, it was a pleasure organizing your holiday and we look forward to seeing you in Branch again soon, Thanks Isabelle and Team Heswall
Reply from Hays Travel - Heswall
Thank you for coming back to the Heswall branch for your holiday, it's always a pleasure arranging your trips, Thank you for your continued support, Rose and Team Heswall
friendly and helpful staff
friendly and helpful staff. able to do holiday booking with ease
January 2, 2026
Reply from Hays Travel - Heswall
Thank you for your kind words, It was a pleasure booking your holiday :)
Kate was extremely helpful throughout…
Kate was extremely helpful throughout and reacted positively to a potential issue with the booking to provide exact hat we wanted. I have had nothing but good experiences from the Heswall shop.
January 3, 2026
Reply from Hays Travel - Heswall
Thank you for your kind review!
We look forward to booking your future trips.
- Team Heswall!
Fantastic Customer Service as always
Fantastic Customer Service as always! Friendly professional atmosphere at the one stop holiday shop!
December 24, 2025
Reply from Hays Travel - Heswall
Thank you for your kind review!
We look forward to booking your future trips.
- Team Heswall!
Rosie your employee was amazing in…
Rosie your employee was amazing in explaining everything, sorted out my holiday , and I have everything what I want , big pat on the back for her 10/10
December 20, 2025
Reply from Hays Travel - Heswall
I'm so glad we found you the perfect holiday, thank you for coming to Hays, it was a pleasure arranging your holiday, Thank you once again, Rose and Team Heswall
Lovely experience at Hayes travel…
Lovely experience at Hayes travel Roseann went through everything with me front choosing the perfect city break to Rome everything I wanted to know to sorting flights and hotel stay.
December 10, 2025
Reply from Hays Travel - Heswall
We're happy to hear that your city break to Rome was perfectly planned. Thank you for taking the time to leave feedback, it was a pleasure arranging your holiday!
Have a fantastic holiday, Thanks, Rose and Team Heswall
Staff great always book with Hays a…
Staff great always book with Hays a good deal every time
November 27, 2025
Reply from Hays Travel - Heswall
Thank you for taking the time to leave feedback, it was a pleasure arranging your cruise holiday, Have a fantastic holiday, Thanks, Rose and Team Heswall
Booking with confidence.
We recently cancelled a holiday booked through Hays Travel through no fault of ours or Hays Travel. Isabelle handled all the details of getting our deposit refunded and we were very grateful. This is the sort of help we rely on Hays Travel to provide. We returned to book a replacement holiday and again went through all the details with Isabelle. We always find this reassuring and feel confident that Hays Travel would help us sort out any problems should they arise. Thank you Isabelle and all your colleagues at Hays Travel.
December 6, 2025
Reply from Hays Travel - Heswall
Thank you for your kind review!
I am glad that we could get this sorted for you and look forward to seeing you again to book your next trip!
- Isabelle and Team Heswall
Rose was very helpful and gave us…
Rose was very helpful and gave us plenty of options to make sure our trip is perfect!
December 2, 2025
Reply from Hays Travel - Heswall
Thank you for leaving a review on your experience with Hays, it was a pleasure arranging your trip to the Usa and Canada, Thank you, Rose and Team Heswall
Booking last minute holiday
Booked last minute holiday , very good service by the team
December 4, 2025
Reply from Hays Travel - Heswall
Thank you for booking with us! We have seen you since you got back and know that you have had a fab time! Please call in soon to book your next!
Kate.
Very satisfied customer …
We booked our holiday at the Heswall branch with a quick, friendly and professional service as usual.
November 29, 2025
Paige was helpful
Paige was helpful, I had a gift voucher that I needed to use, she made a few calls to assist with this
November 11, 2025
Reply from Hays Travel - Heswall
Thank you for visiting the store, it was a pleasure to meet you and arrange your city break holiday. Thank you for taking the time to leave feedback, we really appreciate it, Thanks, Paige and Team Heswall
My booking was dealt with in a prompt…
My booking was dealt with in a prompt efficient manner
November 18, 2025
Reply from Hays Travel - Heswall
Thank you for visiting the store, it was a pleasure to meet you and arrange your upcoming holiday. Thank you for taking the time to leave feedback, we really appreciate it, Thanks, Paige and Team Heswall
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.