Booked a cruise holiday for June 2027 at Hays Travel Heswall Wirral. My wife and I found staff to be professional, helpful and knowledgeable.The booking process was smooth running and we felt confiden... See more
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Rose at Heswall branch went over and above to find us a great holiday within our criteria. The process was really easy. We were very grateful for her advice and expertise. Will definitely be using Hay... See more
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We decided that we wanted a last minute holiday. Scarlet in Hays Heswall branch managed to find us a holday that met all the criteria we requested.She was very patient and polite and made our visit... See more
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A very simple process from start to finish. Izzy was very helpful and efficient, making sure to meet all of our holiday needs and requirements. Another great experience with Hayes Travel
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 3, The Curve 139 Telegraph Road, CH60 7SE, Heswall, United Kingdom
- 0151 4380047
4.9
Excellent
527 reviews
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Very helpful and friendly
November 12, 2025
Reply from Hays Travel - Heswall
Thank you for visiting the store, it was a pleasure to meet you both and arrange your winter holiday Thank you for taking the time to leave feedback, we really appreciate it, Thanks, Rose and Team Heswall
Thank you Rose!
We went to Hays Travel in Heswall hoping that we would find a good deal for our trip to New York next year for our tenth wedding anniversary. Rose, who helped couldn’t do enough for us! Customer service 5⭐️, if I could give more, I would! She made our experience stress free and got the perfect deal for us…we’re so happy and really looking forward to New York!
November 8, 2025
Reply from Hays Travel - Heswall
Thank you for visiting the store, it was a pleasure to meet you both and arrange your wedding anniversary holiday. Thank you for taking the time to leave feedback, we really appreciate it, Thanks, Rose and Team Heswall
Fabulous staff very patient sorting my…
Fabulous staff very patient sorting my trip to Japan adjusting many times until it was perfect
Can’t wait to go
Special mention to Kate Izzy and Karyn
Efficient hard working and between them all we sorted our trip
October 31, 2025
Reply from Hays Travel - Heswall
Thank you for visiting the store, it was a pleasure to welcome you back into the branch! Thank you for taking the time to leave feedback, we really appreciate it, Thanks, Kate and Team Heswall
Rosie was very helpful great customer…
Rosie was very helpful great customer service
November 6, 2025
Reply from Hays Travel - Heswall
Thank you for visiting the store, it was a pleasure to meet you and organise your holiday plans! Thank you for taking the time to leave feedback, we really appreciate it. Thanks, Rose and Team Heswall
Could not help us enough
Could not help us enough . Always a pleasure to organise our holidays through them .
November 1, 2025
Reply from Hays Travel - Heswall
Thank you for visiting the store, it was a pleasure to see you both again and arrange your upcoming holiday. Thank you for taking the time to leave feedback, we really appreciate it.
Thank you from Team Heswall
Excellent T L C.
A full and helpful service was provided to book our holiday, to include the booking, insurance and car parking. Also follow up is provided,
October 1, 2025
Reply from Hays Travel - Heswall
Thank you for visiting the store, it was a pleasure to see you both again and arrange your upcoming holiday. Thank you for taking the time to leave feedback, we really appreciate it.
Thank you from Kate and Team Heswall
Great service
We dealt with a very friendly and efficient young lady, who provided a great service.
October 17, 2025
Reply from Hays Travel - Heswall
Thank you for taking the time to leave feedback, it was a pleasure arranging your cruise, Thank you, Izzy and Team Heswall
Our experience was excellent
Our experience was excellent. Rose went above and beyond to help us, nothing was too much trouble. She was always so lovely, kind and professional. We have booked two more holidays with her and will be booking more in the future.
October 4, 2025
Reply from Hays Travel - Heswall
Thank you for the lovely feedback, it was a pleasure arranging all of your trips, have an amazing holiday, see you both soon, Rose and Team Heswall
Friendly knowledge staff
Friendly knowledge staff. Took time to find us the exact holiday we were looking for. Went the extra mile.
October 11, 2025
Reply from Hays Travel - Heswall
Thank you for visiting the store, it was a pleasure to arrange your upcoming holiday. Thank you for taking the time to leave feedback, we really appreciate it.
Thank you from Team Heswall
Both of the ladies we spoke with were so helpful
The lady on the phone was so helpful and we decided to visit the shop in Heswall and was served by another lady (Izzy) who couldn’t be more helpful.
A lovely experience
October 8, 2025
Reply from Hays Travel - Heswall
Thank you for visiting the store, it was a pleasure to meet you both and arrange your upcoming holiday. Thank you for taking the time to leave feedback, we really appreciate it.
Thank you from Izzy and Team Heswall
They were very helpful and booked our…
They were very helpful and booked our holiday without any problems.
September 30, 2025
Reply from Hays Travel - Heswall
Thank you for visiting the store, it was a pleasure to meet you and arrange your upcoming holiday. Thank you for taking the time to leave feedback, we really appreciate it.
Thank you from Team Heswall
Reply from Hays Travel - Heswall
Thank you for vising the branch it was lovely to meet you both, it was a pleasure arranging your holiday, thank you for taking the time to leave feedback, it's very much appreciated, Thank you Kate and Team Heswall
Lovely staff
Lovely staff, all very helpful in helping us choose a much needed holiday. Will definitely use them again, thank you
September 16, 2025
Reply from Hays Travel - Heswall
Thank you for visiting the store, it was a pleasure to meet you and arrange your upcoming holiday. Thank you for taking the time to leave feedback, we really appreciate it.
Thank you from Team Heswall
Well done once again Hays, Heswall
There is a great team at Hays, Heswall. On this occasion we received a warm welcome and excellent service from Kate.
August 31, 2025
Reply from Hays Travel - Heswall
We are so delighted that you have booked with us again! It is an absolute pleasure to book your holidays and we hope that you have a fabulous time!
Thank you!
Kate and Team Heswall Hays Travel
Knowledgeable and helpful staff
Knowledgeable and helpful staff. Would book future holidays with Hays,Heswall.
August 28, 2025
Reply from Hays Travel - Heswall
We are delighted that you have had a positive experience!
We hope that you have a lovely holiday!
Thank you!
Kate and Team Heswall Hays Travel
Holiday 2026
We were very pleased with the efficient and friendly
service and found Paige and Kate most helpful.
September 2, 2025
Reply from Hays Travel - Heswall
This is so lovely to hear! Thank you for you positive comments and we look forwards to welcoming you back in to Heswall!
Kate and Team Heswall Hays Travel
We are quite elderly and Izzy managed…
We are quite elderly and Izzy managed to solve our reuirements for flights to Australia cheerfully and very professionally
September 3, 2025
Reply from Hays Travel - Heswall
This is so lovely to hear and we really appreciate your positive feedback.
We hope that you have a lovely time!
Thank you.
Kate and Team Heswall Hays Travel.
Staff are knowledgeable and…
Staff are knowledgeable and professional and careful to cover the aspects of our holiday to minimise any difficulties and provide the best assurance of our expectations being met.
August 15, 2025
Reply from Hays Travel - Heswall
Thank you! We hope that you have a nice holiday and can't wait to book your next!
Kate and Team Heswall Hays Travel
Really friendly and helpful staff
Really friendly and helpful staff.
Provided everything we needed.
August 31, 2025
Reply from Hays Travel - Heswall
We are so glad that you had a positive experience and we look forwards to booking your next holiday!
Kate & Team Heswall Hays Travel
The sales person (rose) very helpful
The sales person (rose) very helpful, found us a holiday.
August 31, 2025
Reply from Hays Travel - Heswall
Thank you for leaving a review, I'm really happy we could find you the holiday you were looking for, have a lovely holiday and we look forward to helping you in the future, Thank You, Rose and Team Heswall
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