Booked a cruise holiday for June 2027 at Hays Travel Heswall Wirral. My wife and I found staff to be professional, helpful and knowledgeable.The booking process was smooth running and we felt confiden... See more
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Rose at Heswall branch went over and above to find us a great holiday within our criteria. The process was really easy. We were very grateful for her advice and expertise. Will definitely be using Hay... See more
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We decided that we wanted a last minute holiday. Scarlet in Hays Heswall branch managed to find us a holday that met all the criteria we requested.She was very patient and polite and made our visit... See more
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A very simple process from start to finish. Izzy was very helpful and efficient, making sure to meet all of our holiday needs and requirements. Another great experience with Hayes Travel
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 3, The Curve 139 Telegraph Road, CH60 7SE, Heswall, United Kingdom
- 0151 4380047
4.9
Excellent
528 reviews
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Reply from Hays Travel - Heswall
Thank you for your lovely comments - Have a lovely holiday!
Very helpful
Very helpful, Kate sorted everything out for me. Staff are professional, very friendly with a personal touch. Nothing is too much for them and get the booking dealt with straight away . Would highly recommend booking through Hays travel, also great choice of holidays.
August 20, 2025
Reply from Hays Travel - Heswall
We are delighted that you have had an amazing experience!
We hope that you have a lovely holiday and look forwards to booing your next.
Thank you!
Kate and Hays Travel Team Heswall.
Lovely people help you as much as they…
Lovely people help you as much as they can to find your perfect holiday
August 13, 2025
Reply from Hays Travel - Heswall
Thank you for taking the time to leave a review, we really appreciate it , it was a pleasure finding the right holiday for you and your family , Thank you, Izzy ,Rose and Team Heswall
Absolutely first class service
Absolutely first class service, very informative, would definitely recommend 😊
August 9, 2025
Reply from Hays Travel - Heswall
Thank you for leaving the lovely feedback , it was a pleasure arranging your trip, Thank you , Rose and Team Heswall 😊
Reply from Hays Travel - Heswall
I'm really glad we could arrange another booking for you both, it's always a pleasure, Have a great holiday , Thank you , Rose and Team Heswall 😊
Good service.
July 29, 2025
Reply from Hays Travel - Heswall
Thank you for leaving the positive feedback, we look forward to seeing you again in store in the future, Team Heswall
New York here we come
New York here we come! Our agent Rose was extremely helpful and friendly throughout our whole booking ~ highly recommend her and Hays.
August 5, 2025
Reply from Hays Travel - Heswall
Thank you for your lovely comments! Rose was delighted to book your New York Trip!
Please tell us all about it when you have been!
Then we can plan your next holiday!
Kate
Excellent and efficient service
August 5, 2025
Reply from Hays Travel - Heswall
So glad that we booked your holiday and we hope that you have a lovely time! we look forwards to booking your next!
Kate.
Reply from Hays Travel - Heswall
This is great news! Have a lovely holiday! We look forwards to seeing you again to book your next.
Kate.
All the girls in the office are so helpful.
All the girls in the office are so helpful and friendly. Always look forward to calling in, even if only for a brochure.
July 26, 2025
Reply from Hays Travel - Heswall
This is a lovely review! Thank you for your comments - we look forwards to booking your next holiday and really hope that you enjoy this one!
Thank you!
Kate & Hays Travel Heswall
The young lady we dealt with was…
The young lady we dealt with was extremely pleasant, very helpful and made sure that we got the best possible deal available, she also advised us on any possible changes in European travel and assured us that any help or advice needed would be available
July 30, 2025
Reply from Hays Travel - Heswall
So glad that you had a positive experience and we are glad that you booked your holiday.
Have an amazing time!
First time with Hays could not fault…
First time with Hays could not fault anything girls in Heswall shop lvly and polite x
July 27, 2025
Reply from Hays Travel - Heswall
Thank you very much for taking the time to leave lovely feedback, it was a pleasure arranging your holiday, Thank you Kate and the team at Heswall
The staff are all friendly and helpful
The staff are all friendly and helpful. They go out of their way to get the best holiday/price for me.
July 19, 2025
Reply from Hays Travel - Heswall
Always so lovely to see you and to book your holiday!
I hope that you have a fantastic holiday and looking forwards to booking your next..
Have the best time..
Kate.
Another thank you to the staff at Hays…
Another thank you to the staff at Hays in Heswall for booking another holiday for us. As always, the staff are very competent and efficient, and ensure that everything required for our holiday is sorted for us. We can always rely on the very welcoming staff to look after us so we have no worries from before we go away to when we return from our holiday. Thank you to all again. 😊
July 8, 2025
Reply from Hays Travel - Heswall
Thank you for such a lovely positive review. We always love to book your holidays and we always look forwards to seeing you in Heswall.
Have an amazing time!
Izzy
Excellent customer service, again.
Kate listened to what we wanted ( the cruise in the brochure wasn’t available), sourced another cruise, at a good price, and made several phone calls to make it happen.
We also had a query on our celebrity cruise points and she managed to sort that for us as well. Thank you Kate.
July 23, 2025
Reply from Hays Travel - Heswall
It was a pleasure to book this for you! I hope that you have an amazing time on this lovely Cruise!
Thank you for your lovely comments.
Kate.
We were seen quickly and given very…
We were seen quickly and given very clear information.
July 22, 2025
Reply from Hays Travel - Heswall
Thank you for booking with us! We are delighted that you have had a positive experience and we look forwards to booking your next holiday!
Kate and Team Hays Travel Heswall.
Extremely good service
Extremely good service very efficient. Pleasant knowledgeable staff.
July 22, 2025
Reply from Hays Travel - Heswall
Thank you for your lovely comments..
Always a pleasure to book your holidays!
Kate.
The Heswall Team
Very helpful staff - willing to explore options on client's behalf. Have used the Heswall team before and will continue to do so.
July 21, 2025
Reply from Hays Travel - Heswall
Thank you for such positive comments! It was a pleasure to book your holiday and we look forwards to hearing all about it! We look forwards to booking your next holiday.
Have a lovely time!
Kate and Hays Travel Team Heswall.
Reply from Hays Travel - Heswall
Thank you for taking the time to leave feedback, it is very much appreciated , Thanks, Team Heswall
Rachel & Paige at the Heswall branch…
Rachel & Paige at the Heswall branch were most helpful in handling the booking of our holiday. Highly recommend them.
July 8, 2025
Reply from Hays Travel - Heswall
Thank you for your lovely review. It was a pleasure meeting you both and putting together your holiday, we can't wait to welcome you back in store and help you with your future holiday adventures.
Kind regards,
Rachel & Paige
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