Hays Travel - Hexham Reviews 647

Good information given

Once again Excellent service from the staff at Hexham branch. All the staff are lovely and helpful but especially Karen the assistant manager. All our questions were answered in a pleasant and professional manner. Nothing was a bother. That's why we continue to return time after time. Definitely would recommend to people.

Friendly and competent advice, hassle free booking. All staff equally helpful.
I highly recommend the service offered by Hayes at the Hexham office

Both Scarlett and Tom worked well together to put together our 2 centre trip to Portugal.

The manager Tom, and all of the staff in the Hexham store are brilliant! They are professional, very friendly and approachable. Nothing is too much trouble for them! As customers we felt fully informed of what we were booking.
We will definitely be returning to the store for future holidays and would highly recommend this store to others.

We walked in was seen by Tom, the whole booking took a very short time.
Excellent service as per usual with Hays Travel Hexham.

Great staff very knowledgeable. Easy to book a holiday.

The staff at hexham were welcoming, listened to us and quickly found us a holiday we were pleased with. We really feel we can trust the staff at Hays Travel to do their best for us.

The staff in Hays, are always very friendly and helpful. They are efficient, at sorting out the holidays, that suit you.
Scarlett, has been, very helpful and efficient, at booking our: Rockies, Rail & Alaskan Cruise, for September, 2026.

Tom was extremely helpful and after viewing several options was able to secure a holiday package that meet our needs and at a competitive price

Great team with lots of useful knowledge about potential cost pressures for forthcoming holidays etc.
Will always use Hays in Hexham as nothing is too much trouble.

Very friendly to us and our dog. Very efficient, explained clearly. And a cuppa!

Friendly staff
Helped me with insurance for holiday explained everything
Took insurance out with Hays

Karen, was very helpful, and knowledgeable, about what we went in for. No pressure, looked at, and gave us lots of options, and in end probably came up with a better scenario, than we went in for

Very friendly and obliging service from Karen

Booked a cruise & what started as very positive soon turned extremely negative as the original agent who we had dealt with (he was very helpful & knowledgeable) had left and it felt that no-one was willing or capable of progressing our booking (we needed transfers + hotels arranging for before & after our cruise). There were so many mistakes with our itinerary + poor customer service that we felt compelled to cancel our booking as we had completely lost faith in them. Very disappointed to do so as the cruise had been booked well in advance to celebrate a special occasion.

Having had a positive experience in booking an extended holiday over 14 months ago, when the original agent left, our experience turned to extremely negative resulting in cancellation of this long anticipated fabulous holiday we had planned. Luckily we arranged a similar holiday elsewhere with an alternative travel agent and with a huge cost saving!

Good face to face engagement over the desk. Clear and informative guidance on the destination and travel arrangements. Willingness to seek best price options. Sensitivity to the needs of the customer and a commitment to delivery inspires confidence.