You are always greeted with a smile when you enter the Hayes office in Hexham. It's a sign the staff enjoy their job nothing is a bother, I got a new app downloaded for Ryan Air and my booking update... See more
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I recently booked a holiday through Thomas, at Hays Travel in Hexham and I couldn't be happier with the service I received. From the start, he and Karen were incredibly helpful, providing a wi... See more
Company replied
Booked our holiday through the Hexham branch and can't recommend Thomas highly enough. Over four or five visits and phone calls he sorted every fiddly bit of it; flights, transfers, rooms, currenc... See more
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Tom listened carefully to what we wanted, suggested several options and worked with us to find a great 4 night break in Europe. Also the following day he helped us book a tour in Central America, with... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
44 Fore Street Town Centre, NE46 1LZ, Hexham, United Kingdom
- 01434 267658
4.9
Excellent
694 reviews
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Helpful and straightforward.
April 8, 2026
Reply from Hays Travel - Hexham
Thank you for your great review :) Scarlett
Travel booking through face to face in store
Good face to face engagement over the desk. Clear and informative guidance on the destination and travel arrangements. Willingness to seek best price options. Sensitivity to the needs of the customer and a commitment to delivery inspires confidence.
April 8, 2026
Reply from Hays Travel - Hexham
Thankyou for your kind words, it was a pleasure booking you :) - Joe
Highly recommended
Knowledgeable and attentive Travel Agent.
Really great service taking time to find a last minute holiday to suit us.
April 14, 2026
Reply from Hays Travel - Hexham
Thank You for your kind review; was a pleasure getting you booked :) - Karen
Very helpful and informative
Very helpful and informative. Would definitely use them again
April 14, 2026
Reply from Hays Travel - Hexham
Thank you for your lovely words ; we appreciate your feedback and cant wait to get you booked up again :) - Alisha
Karen was very helpful with booking our…
Karen was very helpful with booking our Cruise for next year. Very informative. Happy with the service given. Would recommend Hayes travel anytime.
April 5, 2026
Reply from Hays Travel - Hexham
Thank you for your lovely review Sandra. Karen
Alisha was brilliant two parties…
Alisha was brilliant two parties booking cruises , it took a couple of hours . We even got a cup of coffee that was a first for us in a travel agent
April 10, 2026
Reply from Hays Travel - Hexham
Thank you for your review. It was lovely to meet you all. Alisha :)
Very good service. All queries answered, a very pleasant and knowledgable member of staff reassured any doubts.
Very good service.
April 8, 2026
Reply from Hays Travel - Hexham
Thank you for your lovely review Carole :) Scarlett
Reply from Hays Travel - Hexham
Thank you for your kind review :) - Tom
Dealt with Tom who I have dealt with in…
Dealt with Tom who I have dealt with in the past, excellent service and very calm
April 3, 2026
Reply from Hays Travel - Hexham
Thank you for your great review. We appreciate you choosing to book with us again. Tom :)
Couldnt do enough to make sure we have…
Couldnt do enough to make sure we have everything for our journey. Very helpful .
March 29, 2026
Reply from Hays Travel - Hexham
Thank you for your kind words Corinne; we appreciate your feedback. Tom :)
Reply from Hays Travel - Hexham
Thank you for your lovely review Jill. Alisha :)
From a list to a holiday
I took a list of preferences in to the Hexham office and Karen produced a bespoke package visiting three Spanish cities most efficiently.
She had plenty of patience and was knowledgeable and helpful throughout.
March 10, 2026
Reply from Hays Travel - Hexham
Thank you for your kind words Barbara. It was great getting you booked up - Karen
Hexham Hays staff are amazing
Hexham Hays staff are amazing, they always go above and beyond to help. Karen had found some alternatives for us to consider, however she was off on the day we booked, but she had left all info with Tom. We eventually chose a different cruise with Tom's help and now all booked. Karen even when off checked via text if everything was sorted. Amazing service as always.
March 29, 2026
Reply from Hays Travel - Hexham
Thank you for your lovely review Anne. It is always great getting you booked :) Karen
Found exactly the holiday we wanted at a fab price
Very helpful guy who helped book our holiday. He was patient and listened to what we wanted.
It’s been over 25 years that I have used a travel agent and I was sceptical about being ripped off but the price was great.
March 28, 2026
Reply from Hays Travel - Hexham
Thank you for your lovely review, it was a pleasure getting you booked :) Thanks - Tom
Very helpful Tom at Hexham branch
Very helpful Tom at Hexham branch. Good search for right price and flights.
March 5, 2026
Reply from Hays Travel - Hexham
Thank you for your kind review Elizabeth :) - Tom
Reply from Hays Travel - Hexham
We appreciate you sharing your positive experience with us; we are so happy to hear Joe was helpful and friendly.
Hexham, Hays Travel
Reply from Hays Travel - Hexham
Thank you for your kind review, was a pleasure getting you booked :) Thanks - Karen
Reply from Hays Travel - Hexham
Ross,
We appreciate you taking the time to share your experience, and we are so glad to hear our staff were helpful and friendly!
Hexham, Hays Travel
Fabulous friendly and extremely helpful…
Fabulous friendly and extremely helpful thank you
March 8, 2026
Reply from Hays Travel - Hexham
Christine Hodgkinson,
We appreciate your wonderful feedback and are so glad that you found our team helpful and friendly!
Hexham, Hays Travel
Very helpful and gave us the confidence…
Very helpful and gave us the confidence that all our requirements had been met.
March 8, 2026
Reply from Hays Travel - Hexham
RWe appreciate you sharing your positive experience! We are so glad we could provide assurance that your needs were taken care of.
Hexham, Hays Travel
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