You are always greeted with a smile when you enter the Hayes office in Hexham. It's a sign the staff enjoy their job nothing is a bother, I got a new app downloaded for Ryan Air and my booking update... See more
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The staff were very, very professional and very very knowledgeable and could not do enough to help us can’t recommend them enough the young lady who dealt with our inquiry was called Stephanie and she... See more
Fantastic service from hexham hays travel centre Very straightforward nice and easy Got sorted and booked quick
I recently booked a holiday through Thomas, at Hays Travel in Hexham and I couldn't be happier with the service I received. From the start, he and Karen were incredibly helpful, providing a wi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
44 Fore Street Town Centre, NE46 1LZ, Hexham, United Kingdom
- 01434 267658
4.9
Excellent
694 reviews
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City Break
Lovely girl. Got us exactly what we wanted, a city break at the end of September flying from our local airport.
Great flight times and a lovely hotel.
August 28, 2025
Reply from Hays Travel - Hexham
Thank you for a lovely review, we are so glad we found your perfect holiday :)
Hays are reliable and give a personal service
Karen, at Hays in Hexham, who found and booked our holiday was very friendly and patient in finding the right one for us.
August 16, 2025
Reply from Hays Travel - Hexham
Thank you for your kind review Elaine, It was lovely getting you booked up - Karen
Richard goes way beyond for his…
Richard goes way beyond for his approach and nothing is too much trouble for him.
Always great service and l trust him to deliver for me, a top man!
August 23, 2025
Reply from Hays Travel - Hexham
Thank you for your lovely review! - Richard
Really helpful agent who spent time to…
Really helpful agent who spent time to get us sorted
August 16, 2025
Reply from Hays Travel - Hexham
Thank you for your review, I hope you have a great holiday - Scarlett
Clare was great we explained what we…
Clare was great we explained what we were looking for and she sorted it immediately. Explained everything even went above and beyond with a cuppa she’s great asset to your company.
August 23, 2025
Reply from Hays Travel - Hexham
Thank you for your kind words, it was great getting your cruise booked :) Clare
Ideal holiday... booked
We went to Hays travel to have a brief look at holidays were available for the end of this year.
We were very impressed with Alisha.
She spent a long time to show us the holidays on offer, and were pleased with the final holiday, which we went ahead and booked.
We have booked holidays through Hays travel before, and have never been disappointed.
August 22, 2025
Reply from Hays Travel - Hexham
Was a real pleasure getting you fixed up on your holiday, hope you have a great time, thank you again Alisha
Reply from Hays Travel - Hexham
Thank you, was lovely getting you fixed up, Clare
Really easy process
Really easy process. Richard was very efficient from start to finish. Will continue to book with Hays in the future.
August 19, 2025
Reply from Hays Travel - Hexham
Thank you for your feedback, was a pleasure getting you booked, Richard
Really helpful and friendly
Really helpful and friendly. I was looking for a holiday with quite specific needs, and they really went to a lot of effort helping me find something suitable. I had to change dates, and they kept looking (with a lot of patience) to find me something. I usually just book my own holidays online , but found them so helpful and the same price as online options . 100% use again
August 16, 2025
Reply from Hays Travel - Hexham
Thank you for your kind words, was a pleasure getting you fixed up and hope you have a lovely time, thanks Karen
Karen was really helpful with our…
Karen was really helpful with our booking & very efficient
August 16, 2025
Reply from Hays Travel - Hexham
Thank you for taking the time to give your feedback, hope you have a lovely time, thanks Karen
Nice environment with a knowledgeable…
Nice environment with a knowledgeable and friendly member of staff booking this trip for us.
August 17, 2025
Reply from Hays Travel - Hexham
Thank you for your kind words, hope you have a lovely holiday, thanks Clare
Reply from Hays Travel - Hexham
Thank you for your feedback, was lovely getting you fixed up, have a great holiday, thanks Alisha
Fab service from Karen
Fab service from Karen at Hexham store, she found us the most perfect holiday after talking to us to see what exactly we wanted in a holiday. Thank you Karen
July 22, 2025
Reply from Hays Travel - Hexham
Thank you for your kind review, we are so happy we found you the perfect holiday :)
Reply from Hays Travel - Hexham
Thank you for your kind review, we hope you have a lovely holiday :)
Very helpful
Very helpful, got us booked just at our fist choice hotel, excellent service.
August 8, 2025
Reply from Hays Travel - Hexham
Thankyou for your kind words, was a pleasure booking you :) Thanks - Karen
Took us through holiday plan and…
Took us through holiday plan and confirmed additional information would be sent when available
August 8, 2025
Reply from Hays Travel - Hexham
Thankyou for your review, was lovely getting you booked :) Thanks - Tom
I booked airport parking last minute…
I booked airport parking last minute through Scarlett and was amazed at how easy and affordable it was. The process was quick, the price was unbeatable, I now have peace of mind knowing my car will be secure. Scarlett made everything stress-free and smooth, with a great sense of professionalism and a great attitude.
August 3, 2025
Unprompted review
Reply from Hays Travel - Hexham
Thank you for your great feedback, always a pleasure to help, thanks Scarlett
Asset to Hays
Richard was really helpful and very professional. He's a great asset to Hayes
July 26, 2025
Reply from Hays Travel - Hexham
Thank you for your feedback, was lovely serving you getting you fixed up, thanks Richard
Reply from Hays Travel - Hexham
Thanks for your kind review Mr Wood! Always a pleasure to help and thank you for trusting us with your cruise holiday. Can't wait to hear how it went when you get back. ^Richard
Holiday 👍
From the minute we walked into your premises. We were welcomed in by Karen who was absolutely fantastic she explained in detail the holiday we were interested in with out any pressure sales.
Holiday booked for 2026 can’t wait
July 23, 2025
Reply from Hays Travel - Hexham
Thank you for your kind words, have an amazing holiday :)
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