You are always greeted with a smile when you enter the Hayes office in Hexham. It's a sign the staff enjoy their job nothing is a bother, I got a new app downloaded for Ryan Air and my booking update... See more
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I recently booked a holiday through Thomas, at Hays Travel in Hexham and I couldn't be happier with the service I received. From the start, he and Karen were incredibly helpful, providing a wi... See more
Company replied
Booked our holiday through the Hexham branch and can't recommend Thomas highly enough. Over four or five visits and phone calls he sorted every fiddly bit of it; flights, transfers, rooms, currenc... See more
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Tom listened carefully to what we wanted, suggested several options and worked with us to find a great 4 night break in Europe. Also the following day he helped us book a tour in Central America, with... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
44 Fore Street Town Centre, NE46 1LZ, Hexham, United Kingdom
- 01434 267658
4.9
Excellent
694 reviews
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Excellent advice and guidance through…
Excellent advice and guidance through the booking process
February 8, 2026
Reply from Hays Travel - Hexham
Thank you for your lovely review. Joe
JOE at Hexham Hays
We have booked at HAYS TRAVEL, HEXHAM several times and always received great service. This week we saw Joe who was so helpful and courteous, with a great sense kf humour. Saves us some money too, which js always great! He also gave us some great recommendations for future holidays.
January 31, 2026
Reply from Hays Travel - Hexham
Thank you for your great feedback. We are glad you hear you had a lovely experience with us. Joe
Fantastic first class service
Ordinarily I would book my own holiday on line, however I required some personal advice. I met Karen who shares her expertise advice with me. Karen was courteous, kind and polite, she was methodical when looking for a holiday with my specific needs and criteria. Karen found the ideal holiday for me and my wife and nothing was too much trouble for her. Karen was professional and a true credit to the Hexham shop. I will certainly be back to the high street and book another holiday with Hays Travel.
February 5, 2026
Unprompted review
Reply from Hays Travel - Hexham
We appreciate you taking the time to share your experience. We're happy to hear that you received excellent advice in finding the ideal holiday. We look forward to assisting you with future travel plans. Thanks - Karen :)
Reply from Hays Travel - Hexham
Thank you for your lovely feedback and are glad you had a good experience. Hope you have a lovely holiday :) Thanks - Scarlett
Karen the Hays Travel rep,went out of…
Karen the Hays Travel rep,went out of her way to ensure our holiday was booked smoothly and professionally, even phoning another office where her friend had been to the same hotel we were booking, to find if it was suitable for us, great service, thanks
February 4, 2026
Reply from Hays Travel - Hexham
Thank you taking the time to leave us such a kind review. We are so glad we got you booked up :) Thanks - Karen
Reply from Hays Travel - Hexham
Thank you for your kind words, was lovely to get you fixed up, have a lovely cruise, thank you Scarlett
Tom was extremely helpful &…
Tom was extremely helpful & knowledgeable. First class service from Hayes Travel Hexham as always.
February 5, 2026
Reply from Hays Travel - Hexham
Was lovely to get you fixed up on your cruise, it looks fabulous, have a lovely time, thank you Tom
Lanzarote July 2026 booking
Karen is incredibly helpful, knowledgeable and a fun consultant to deal with. She strives to find you the best deal. Since booking with Karen, we've never booked a holiday online or elsewhere since. Likewise, her colleagues are excellent too. You always get a warm welcome in Hays Travel Hexham.
February 2, 2026
Reply from Hays Travel - Hexham
Thank you for your kind review. It was great getting you booked up. Hope you have a lovely time :) Karen
They know their stuff
Tom, the agent I booked with was very informative about places we were looking into which was very helpful in picking our destination.
January 31, 2026
Reply from Hays Travel - Hexham
Thank you for your kind feedback, was lovely getting you booked, hope you have a fab holiday, thanks Tom
Holidaying with disabled relativeto include my…
Trying a find a holiday to include my disabled relatives needs is always difficult, however both Alisha and Tom at Hexham branch were very helpful, knowledgeable and professional.
January 31, 2026
Reply from Hays Travel - Hexham
Was lovely meeting you and getting you fixed up, it is important to get every holiday right, hope you have a fab holiday, thanks Alisha
As always Tom was friendly
As always Tom was friendly, polite and experienced in his job
January 30, 2026
Reply from Hays Travel - Hexham
Thank you Carol for your kind words, always a pleasure seeing you both and getting you fixed up, have a lovely time, Tom
Satisfied customers.…
Karen was friendly and obviously enjoyed her job. She took time with us and was able to answer any of our queries .
January 25, 2026
Reply from Hays Travel - Hexham
Thank you for your kind review, was lovely getting you booked up. Karen
Great service
Great service.
Looked after by Karen who as always, was very helpful, knowledgeable and professional. Wouldn't go anywhere else to book a holiday.
January 18, 2026
Reply from Hays Travel - Hexham
Thank you for your kind words. Karen
It was great to speak to someone face…
It was great to speak to someone face to face to discuss the options available when booking the holiday. There was a really relaxed atmosphere & all my questions were answered simply & clearly. Genuinely very happy i used Hays Travel.
January 26, 2026
Reply from Hays Travel - Hexham
Thank you for your lovely review, we are glad you had a great experience with us :) Joe
Reply from Hays Travel - Hexham
Thank you for your lovely review :) Alisha
Our advisor Karen was very well…
Our advisor Karen was very well informed about possible destinations and accommodation. Her friendly welcome and helpful advice really made it much easier than we had anticipated to look through the various options and come to a decision about our future holiday.
January 25, 2026
Reply from Hays Travel - Hexham
Thank you for your kind words, it was a pleasure getting you both booked up. Karen
Reply from Hays Travel - Hexham
Much appreciated, Thank you for booking with us - Karen
Experienced Travel Agency Staff
Knowledgeable and helpful Travel staff who made our booking experience easy and problem free!
January 21, 2026
Reply from Hays Travel - Hexham
Thank you for you kind review, it was a pleasure booking your Holiday, Many Thanks Scarlett
Wonderful friendly staff very…
Wonderful friendly staff very knowledgeable and nothing was a bother♥️
January 23, 2026
Reply from Hays Travel - Hexham
Thank you for your kind words, was lovely getting you fixed up, hope you have a lovely time, Karen
Scarlett was amazingly helpful
Scarlett was amazingly helpful! She sorted a fairly complex skiing holiday for 2027 without any fuss and l saw her deal with a very elderly lady with patience and kindness - nice to see!
January 21, 2026
Reply from Hays Travel - Hexham
Thank you for your lovely review and kind words. It's was a pleasure in finding you your holiday:) Thanks - Scarlett
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