You are always greeted with a smile when you enter the Hayes office in Hexham. It's a sign the staff enjoy their job nothing is a bother, I got a new app downloaded for Ryan Air and my booking update... See more
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Fantastic service from hexham hays travel centre Very straightforward nice and easy Got sorted and booked quick
I recently booked a holiday through Thomas, at Hays Travel in Hexham and I couldn't be happier with the service I received. From the start, he and Karen were incredibly helpful, providing a wi... See more
Company replied
Booked our holiday through the Hexham branch and can't recommend Thomas highly enough. Over four or five visits and phone calls he sorted every fiddly bit of it; flights, transfers, rooms, currenc... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
44 Fore Street Town Centre, NE46 1LZ, Hexham, United Kingdom
- 01434 267658
4.9
Excellent
694 reviews
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Scarlett was amazingly helpful
Scarlett was amazingly helpful! She sorted a fairly complex skiing holiday for 2027 without any fuss and l saw her deal with a very elderly lady with patience and kindness - nice to see!
January 21, 2026
Reply from Hays Travel - Hexham
Thank you for your lovely review and kind words. It's was a pleasure in finding you your holiday:) Thanks - Scarlett
Reply from Hays Travel - Hexham
Thank you for your lovely review. Alisha :)
Fantastic experience- thank you Karen
Fantastic experience - looked at so many different options for me
January 20, 2026
Reply from Hays Travel - Hexham
Thank you for your lovely review, it was great getting you booked up. Karen
Very helpful staff member Karen was…
Very helpful staff member Karen was great when booking my first solo trip
January 18, 2026
Reply from Hays Travel - Hexham
It was a pleasure to help - Thank you, Karen
Great service
All the staff were friendly and welcoming, they worked together to ensure we got the best deal that met all our requirements and knew the answers to all of our queries.
January 17, 2026
Reply from Hays Travel - Hexham
Thank you, we are glad we found you an amazing deal. Joe :)
Reply from Hays Travel - Hexham
We appreciate you taking the time to leave us such a wonderful review; we're so glad we got you fixed up :) Thanks - Scarlett
Joseph was very polite and efficient
Joseph was very polite and efficient. Would highly recommend.
January 14, 2026
Reply from Hays Travel - Hexham
Thank you for your lovely review. Joe :)
Friendly people
January 14, 2026
Reply from Hays Travel - Hexham
Thank you for your great review :) - Alisha
Excellent service and great staff
This is the second holiday that I have booked through Hays Travel, Hexham and I have been dealt with extremely courteously by Joe on both occasions. Always helpful, patient and knowledgeable, Joe has gone the extra mile for us each time. He is an industry professional (seasonal Cabin Crew with a major UK tour operator), so is able to advise and recommend from a well informed and confident base. The welcome from the staff is very warm as soon as you walk through the door. I would thoroughly recommend Hays Travel, Hexham.
January 2, 2026
Unprompted review
Reply from Hays Travel - Hexham
Thank you for your kind words Alex, it was lovely getting you booked up again and hope you have a fab ski trip, kind regards Joe
Joseph was efficient ,knowledgeable and…
Joseph was efficient ,knowledgeable and friendly
January 10, 2026
Reply from Hays Travel - Hexham
Thank you for your kind words, was lovely getting you booked up, hope you have a fabulous time in Madeira, thanks Joe
Really helpful quick service
Really helpful quick service, we feel like we got the best deal and are looking forward to a great holiday
January 7, 2026
Reply from Hays Travel - Hexham
Thank you for your kind review, so glad we were able to find you a great deal :) We hope you have a wonderful time! Thanks - Alisha
Great service from Hays Travel
Joe was really helpful and knowledgeable about where we were going, giving great advice on cabins etc.
January 8, 2026
Reply from Hays Travel - Hexham
Thankyou for your lovely and positive feedback ! So glad we were able to get you fixed up! Thanks - Joe :)
Trip
Tom was brilliant, so helpful and stayed back late to get our booking finalised! Thank you Tom
January 8, 2026
Reply from Hays Travel - Hexham
We are so happy to hear that you had such a positive experience and that we were able to finalize your booking :) Thanks - Tom
Reply from Hays Travel - Hexham
Thank you for sharing your experience with us! Pleasure getting you booked up :) Thanks - Alisha
Reply from Hays Travel - Hexham
Thankyou for your lovely review, hope you have a fabulous trip :) Thanks - Alisha
Very knowledgable and experienced…
Very knowledgable and experienced member of staff.
Accommodating of our requirements and flexible.
Happy to answer and questions.
January 6, 2026
Reply from Hays Travel - Hexham
Thankyou for your lovely review. It was a pleasure to get your Holiday booked with us - Karen
The whole experience was excellent
The whole experience was excellent, the staff are very helpful and considerate. We could not ask for anything better
January 3, 2026
Reply from Hays Travel - Hexham
Thank you for your lovely review - Scarlett
So helpful
So helpful, lots of support to find the right holiday. Beat the online prices. Thank you
January 1, 2026
Reply from Hays Travel - Hexham
Thank you for your lovely review ,it was great to find you your holiday :) Thanks - Scarlett
Reply from Hays Travel - Hexham
Thank you for your kind review was a pleasure booking you :) Thanks - Joe
Knowledgeable and polite
Joe was very polite and knowledgeable and found us a holiday that sounds exactly what we are looking for . He listened to what we were looking for and organised the whole package.
December 28, 2025
Reply from Hays Travel - Hexham
It was a pleasure meeting you and booking your Holiday. Thank you. Joe
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