Beth made the booking and obtained our discount very pleasant experience. Every thing was done with great efficiency and ease.
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The staff at Hays Travel in Highcliffe are fantastic. Nothing is too much trouble, and they explain everything carefully. We know if we have a question or concern they will answer it or sort it out qu... See more
Company replied
Really good booking experience! We'd seen a Disney cruise online, had a few questions, so popped into see Jess at the Highcliffe branch. She took us through the booking process, explaining and answ... See more
Company replied
After spending days trying to find a holiday online, and failing miserably, we decided to go to Hays Travel in Highcliffe. Best decision we have ever made, because Jess and her colleagues were amazi... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
324 Lymington Road, BH23 5EY, Highcliffe, United Kingdom
- 01425 272372
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Friendly and very knowledgeable people…
Friendly and very knowledgeable people in hays travel .

Reply from Hays Travel - Highcliffe
Jess explained everything and was…
Jess explained everything and was really lovely, she was so helpful

Reply from Hays Travel - Highcliffe
Very helpful …
The staff were very helpful and friendly.
Especially Emily who went the extra mile 👍

Reply from Hays Travel - Highcliffe
Very helpful and friendly, and efficient
Emily very friendly and helpful and efficient. Got my tickets sorted very quickly. I am reassured that everything will be correct and done properly.

Reply from Hays Travel - Highcliffe

Reply from Hays Travel - Highcliffe
Professional and friendly …
Staff were very friendly and professional and approachable with all my enquiries.

Reply from Hays Travel - Highcliffe
Personal attention bar none
Early booking for a 2026 cruise was dealt with for a disabled cabin very successfully thanks to Jess and Emily at the Highcliffe branch. Using this branch and their dedication we have never failed yet to obtain the booking that we wanted. Well done to all

Reply from Hays Travel - Highcliffe
The young lady was very helpful and…
The young lady was very helpful and dealt with me very well even though I am a bit doddery and slow.

Reply from Hays Travel - Highcliffe
Staff are so friendly and helpful
Staff are so friendly and helpful. They remembered us from last year’s booking for our daughter’s wedding, and asked to see the photos. They found us a great holiday and attended to every detail efficiently

Reply from Hays Travel - Highcliffe
I can't praise Hays Travel at…
I can't praise Hays Travel at Highcliffe enough. All the staff are helpful and friendly but Jess has been absolutely wo derful arranging flights to Spain and Australia and a cruise too! I wasn't sure on what dates to fly, Jess was able to give me a few options with various airlines and prices. Thank you for sorting it, I can relax and look forward to my travels.

Reply from Hays Travel - Highcliffe

Reply from Hays Travel - Highcliffe
Jess today was very helpful and…
Jess today was very helpful and informative, helping find the best cabin on the ship. With various other quotes too. Nothing was too much trouble.

Reply from Hays Travel - Highcliffe
Great service
Jess is brilliant. This is the 2nd holiday she has sorted out for us now. The service and ease which she does this is very reassuring.
Would definitely recommend.

Reply from Hays Travel - Highcliffe
Jess and Kelly were excellent
Jess and Kelly were excellent . Arranged our Holiday without any fuss .

Reply from Hays Travel - Highcliffe
Helpful and efficient service
I was impressed with how my query was answered and the help time taken to go through all details of the booking.in

Reply from Hays Travel - Highcliffe
Very good experience
I went into the Highcliffe Shop & the assistant Kerri was very helpful & very sweet.

Reply from Hays Travel - Highcliffe
Smiling helpful Jess
Jess was so helpful and considerate explaining all the details of our trip so well. I have found all the staff at Highcliffe branch of Hays Travel always helpful and a lovely smile of welcome.

Reply from Hays Travel - Highcliffe
First class service
First class service , young lady was able to answer any questions we had concerning our booking , first time using Hayes in Highcliffe and won't be our last , highly recommended

Reply from Hays Travel - Highcliffe
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