Hays Travel - Highcliffe Reviews 

266
TrustScore 5 out of 5

4.8

324 Lymington Road, BH23 5EY Highcliffe, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Beth made the booking and obtained our discount very pleasant experience. Every thing was done with great efficiency and ease.

Rated 5 out of 5 stars

The staff at Hays Travel in Highcliffe are fantastic. Nothing is too much trouble, and they explain everything carefully. We know if we have a question or concern they will answer it or sort it out qu... See more

Company replied

Rated 5 out of 5 stars

Really good booking experience! We'd seen a Disney cruise online, had a few questions, so popped into see Jess at the Highcliffe branch. She took us through the booking process, explaining and answ... See more

Company replied

Rated 5 out of 5 stars

After spending days trying to find a holiday online, and failing miserably, we decided to go to Hays Travel in Highcliffe. Best decision we have ever made, because Jess and her colleagues were amazi... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 324 Lymington Road, BH23 5EY, Highcliffe, United Kingdom

  • 01425 272372

4.8

Excellent

TrustScore 5 out of 5

266 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(266)

123,986 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jess explained everything and was…

Jess explained everything and was really lovely, she was so helpful

May 25, 2024
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback. It was a pleasure assisting with your cruise and I cannot wait to hear how it all goes. Many thanks, Jess

Rated 5 out of 5 stars

Very helpful …

The staff were very helpful and friendly.
Especially Emily who went the extra mile 👍

May 16, 2024
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback! It was a pleasure assisting with your booking. Many thanks, Emily

Rated 5 out of 5 stars

Very helpful and friendly, and efficient

Emily very friendly and helpful and efficient. Got my tickets sorted very quickly. I am reassured that everything will be correct and done properly.

May 10, 2024
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you for your really kind feedback. It was a pleasure to meet you and to get your flight booked for you. Many thanks, Emily

Rated 5 out of 5 stars

Professional and friendly …

Staff were very friendly and professional and approachable with all my enquiries.

April 25, 2024
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you for your lovely feedback, it was a pleasure assisting with your cruise and I'm sure you're going to have an amazing time! Many thanks, Jess

Rated 5 out of 5 stars

Personal attention bar none

Early booking for a 2026 cruise was dealt with for a disabled cabin very successfully thanks to Jess and Emily at the Highcliffe branch. Using this branch and their dedication we have never failed yet to obtain the booking that we wanted. Well done to all

April 24, 2024
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback. It is always a pleasure assisting with your bookings and we're very glad we managed to get your preferred cabin at the cruise launch! Many thanks, Jess & Emily

Rated 5 out of 5 stars

The young lady was very helpful and…

The young lady was very helpful and dealt with me very well even though I am a bit doddery and slow.

April 19, 2024
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you for your lovely feedback, it was a pleasure helping with your booking. Many thanks, Emily

Rated 5 out of 5 stars

Staff are so friendly and helpful

Staff are so friendly and helpful. They remembered us from last year’s booking for our daughter’s wedding, and asked to see the photos. They found us a great holiday and attended to every detail efficiently

April 16, 2024
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback. It was a pleasure helping with your holiday. The hotel looks lovely and I'm sure you're going to have an amazing time! Many thanks, Jess

Rated 5 out of 5 stars

I can't praise Hays Travel at…

I can't praise Hays Travel at Highcliffe enough. All the staff are helpful and friendly but Jess has been absolutely wo derful arranging flights to Spain and Australia and a cruise too! I wasn't sure on what dates to fly, Jess was able to give me a few options with various airlines and prices. Thank you for sorting it, I can relax and look forward to my travels.

March 28, 2024
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you so much for your lovely feedback, it is really appreciated! It's always a pleasure assisting with your holidays and I cannot wait to hear how your upcoming cruise goes. Many thanks, Jess

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff

March 21, 2024
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you for your kind feedback, it was a pleasure helping with your holiday, Kelly

Rated 5 out of 5 stars

Jess today was very helpful and…

Jess today was very helpful and informative, helping find the best cabin on the ship. With various other quotes too. Nothing was too much trouble.

March 27, 2024
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback, I really appreciate it. It was a pleasure assisting with your cruise booking and I'm sure you're going to have a amazing time! Many thanks, Jess

Rated 5 out of 5 stars

Great service

Jess is brilliant. This is the 2nd holiday she has sorted out for us now. The service and ease which she does this is very reassuring.
Would definitely recommend.

March 26, 2024
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback, I really appreciate it. It's always a pleasure assisting with your holidays and I cannot wait to hear about your upcoming one in Cyprus! Many thanks, Jess

Rated 5 out of 5 stars

Jess and Kelly were excellent

Jess and Kelly were excellent . Arranged our Holiday without any fuss .

March 23, 2024
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback, it was a pleasure arranging your holiday! Many thanks, Jess

Rated 5 out of 5 stars

Helpful and efficient service

I was impressed with how my query was answered and the help time taken to go through all details of the booking.in

March 23, 2024
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you so much, for your kind feedback, it was a pleasure to help and assist with your booking, Kelly

Rated 5 out of 5 stars

Very good experience

I went into the Highcliffe Shop & the assistant Kerri was very helpful & very sweet.

March 14, 2024
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Good afternoon, it was a pleasure helping you with your holiday, Kelly

Rated 5 out of 5 stars

Smiling helpful Jess

Jess was so helpful and considerate explaining all the details of our trip so well. I have found all the staff at Highcliffe branch of Hays Travel always helpful and a lovely smile of welcome.

January 26, 2024
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback, it is always a pleasure helping with your bookings. Many thanks, Jess

Rated 5 out of 5 stars

Very helpful

January 18, 2024
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you so much for your lovely feedback! It is always a pleasure assisting with your bookings. Many thanks, Jess

Rated 4 out of 5 stars

First class service

First class service , young lady was able to answer any questions we had concerning our booking , first time using Hayes in Highcliffe and won't be our last , highly recommended

January 14, 2024
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you so much for your kind feedback, it was a pleasure assisting with your holiday needs. Many thanks, Jess

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look