Beth made the booking and obtained our discount very pleasant experience. Every thing was done with great efficiency and ease.
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The staff at Hays Travel in Highcliffe are fantastic. Nothing is too much trouble, and they explain everything carefully. We know if we have a question or concern they will answer it or sort it out qu... See more
Company replied
Really good booking experience! We'd seen a Disney cruise online, had a few questions, so popped into see Jess at the Highcliffe branch. She took us through the booking process, explaining and answ... See more
Company replied
After spending days trying to find a holiday online, and failing miserably, we decided to go to Hays Travel in Highcliffe. Best decision we have ever made, because Jess and her colleagues were amazi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
324 Lymington Road, BH23 5EY, Highcliffe, United Kingdom
- 01425 272372
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Very impressed.
We were very impressed with the friendly and welcoming reception,
we spent time together choosing our upcoming holiday, nothing was too much trouble.

Reply from Hays Travel - Highcliffe
Friendly, helpful and efficient
We rang Hays in Highcliffe and Kelly returned our call within a couple of hours confirming all the details. We popped in to the office and Kelly made some helpful suggestions and deposit paid, we left with peace of mind looking forward to our next cruise.

Reply from Hays Travel - Highcliffe
Kelly was fantastic!
Kelly was fantastic! extremely friendly and helpful throughout the whole holiday booking process.

Reply from Hays Travel - Highcliffe

Reply from Hays Travel - Highcliffe
Last Minute Trip Booked
Made a phone call, received an email and then popped in to book a trip with our local Hays Travel Team, excellent service as always. Thank you.

Reply from Hays Travel - Highcliffe
I always find the staff more than…
I always find the staff more than helpful, nothing is to much trouble, a pleasure to visit.

Reply from Hays Travel - Highcliffe
Really helpful because we were so fussy…
Really helpful because we were so fussy girls at highcliffe were brilliant

Reply from Hays Travel - Highcliffe
Fantastic service
Fantastic service. Can’t thank Jess enough for taking all the stress away by booking all of our holiday. Definitely recommend and will use again for future holidays.

Reply from Hays Travel - Highcliffe
we were very pleased with the friendly…
we were very pleased with the friendly efficient and professional service given to us by jess at hays travel Highcliffe . Both she and her colleagues were very helpful and we would go there again .

Reply from Hays Travel - Highcliffe
Thankyou Hayes Travel Highcliffe
After spending days trying to find a holiday online, and failing miserably, we decided to go to Hays Travel in Highcliffe.
Best decision we have ever made, because Jess and her colleagues were amazing, with their knowledge and above all, their patience. Many thanks.
Cyprus, here we come.

Reply from Hays Travel - Highcliffe
Organisational Skills
The helpfulness of the staff and the willingness to do that little extra which helps when organising & coordinating a trip

Reply from Hays Travel - Highcliffe
Hay’s in highcliffe
Hay’s in highcliffe, we’re so helpful and kind x I have booked two holidays with them x and would recommend them to my friends and family x

Reply from Hays Travel - Highcliffe
helpful and knowledgeable especially…
helpful and knowledgeable especially flights and airlines

Reply from Hays Travel - Highcliffe
Jess was superb at providing all…
Jess was superb at providing all necessary information 👏

Reply from Hays Travel - Highcliffe
Hi we have just booked our 3rd cruise…
Hi we have just booked our 3rd cruise with the lovely Kelly and it was a delight dealing with her. Kelly is a real assist to your business she is both friendly polite and very professional and makes it all look so easy.

Reply from Hays Travel - Highcliffe
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