Hays Travel - Highcliffe Reviews 

266
TrustScore 5 out of 5

4.8

324 Lymington Road, BH23 5EY Highcliffe, GB


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Rated 5 out of 5 stars

Beth made the booking and obtained our discount very pleasant experience. Every thing was done with great efficiency and ease.

Rated 5 out of 5 stars

The staff at Hays Travel in Highcliffe are fantastic. Nothing is too much trouble, and they explain everything carefully. We know if we have a question or concern they will answer it or sort it out qu... See more

Company replied

Rated 5 out of 5 stars

Really good booking experience! We'd seen a Disney cruise online, had a few questions, so popped into see Jess at the Highcliffe branch. She took us through the booking process, explaining and answ... See more

Company replied

Rated 5 out of 5 stars

After spending days trying to find a holiday online, and failing miserably, we decided to go to Hays Travel in Highcliffe. Best decision we have ever made, because Jess and her colleagues were amazi... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 324 Lymington Road, BH23 5EY, Highcliffe, United Kingdom

  • 01425 272372

4.8

Excellent

TrustScore 5 out of 5

266 reviews

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4.8

All reviews

(266)

123,986 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressed.

We were very impressed with the friendly and welcoming reception,
we spent time together choosing our upcoming holiday, nothing was too much trouble.

January 11, 2024
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you so much for your kind feedback. It was really lovely meeting you and getting your holiday booked for you. Many thanks, Emily :)

Rated 5 out of 5 stars

Friendly, helpful and efficient

We rang Hays in Highcliffe and Kelly returned our call within a couple of hours confirming all the details. We popped in to the office and Kelly made some helpful suggestions and deposit paid, we left with peace of mind looking forward to our next cruise.

January 7, 2024
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you so much for your kind feedback, it was a pleasure helping and assisting you with your holiday booking, Kelly

Rated 5 out of 5 stars

Kelly was fantastic!

Kelly was fantastic! extremely friendly and helpful throughout the whole holiday booking process.

January 3, 2024
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you so much for your kind feedback, it was a pleasure assisting with your holiday needs, Kelly

Rated 5 out of 5 stars

Last Minute Trip Booked

Made a phone call, received an email and then popped in to book a trip with our local Hays Travel Team, excellent service as always. Thank you.

November 4, 2023
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you for your kind feedback, it was a pleasure helping you with your trip, Jess

Rated 5 out of 5 stars

I always find the staff more than…

I always find the staff more than helpful, nothing is to much trouble, a pleasure to visit.

November 3, 2023
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you for your kind feedback, it is always a pleasure assisting you with your bookings, Jess

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Can’t thank Jess enough for taking all the stress away by booking all of our holiday. Definitely recommend and will use again for future holidays.

October 7, 2023
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback. It was a pleasure assisting with your holiday and i hope you have an amazing time! Many thanks, Jess

Rated 5 out of 5 stars

we were very pleased with the friendly…

we were very pleased with the friendly efficient and professional service given to us by jess at hays travel Highcliffe . Both she and her colleagues were very helpful and we would go there again .

September 12, 2023
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback, it was a pleasure assisting with your holiday and i cannot wait to hear all about it! Many thanks, Jess

Rated 5 out of 5 stars

Thankyou Hayes Travel Highcliffe

After spending days trying to find a holiday online, and failing miserably, we decided to go to Hays Travel in Highcliffe.
Best decision we have ever made, because Jess and her colleagues were amazing, with their knowledge and above all, their patience. Many thanks.
Cyprus, here we come.

September 5, 2023
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you so much for your lovely feedback, it was a pleasure assisting with your holiday to Cyprus. I'm sure you're going to have an amazing time I cannot wait to hear all about it! Many thanks, Jess

Rated 5 out of 5 stars

Organisational Skills

The helpfulness of the staff and the willingness to do that little extra which helps when organising & coordinating a trip

August 13, 2023
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Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback, it was a pleasure assisting with your booking. Many thanks, Jade & Kelly

Rated 5 out of 5 stars

Hay’s in highcliffe

Hay’s in highcliffe, we’re so helpful and kind x I have booked two holidays with them x and would recommend them to my friends and family x

August 21, 2023
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you for your lovely feedback, it was a pleasure assisting with your booking. Many thanks, Sharon & Kelly

Rated 5 out of 5 stars

Jess was superb at providing all…

Jess was superb at providing all necessary information 👏

August 7, 2023
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you very much for your lovely feedback, it was a pleasure assisting with your holiday. Many thanks, Jess

Rated 5 out of 5 stars

Hi we have just booked our 3rd cruise…

Hi we have just booked our 3rd cruise with the lovely Kelly and it was a delight dealing with her. Kelly is a real assist to your business she is both friendly polite and very professional and makes it all look so easy.

July 17, 2023
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you so much for your kind feedback, it was an absolute pleasure in sorting out your holiday, Kelly

Rated 5 out of 5 stars

Very good thank you

July 17, 2023
Hays Travel - Highcliffe logo

Reply from Hays Travel - Highcliffe

Thank you for your lovely feedback, it was a pleasure assisting with your booking. Many thanks, Jess

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