Always use Hays Travel in Hinckley. Friendly staff. Jody was very helpful & patience whilst finding holidays for ourselves & grandsons. Nothing too much trouble. Would highly recommend.
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See what reviewers are saying
Knew what we wanted, was found very quickly and the booking process was all conducted online as was my choice. Jody was thorough in her approach to my request and couldn’t have been more helpful.
Company replied
I visited Hays Travel with a friend to book a surprise break for her husband's birthday. We saw Izzy. We knew the break we wanted and Izzy did numerous searches to find the required date and pick up d... See more
Company replied
Welcoming environment and Jody gave excellent customer service. Understood my requests and was thorough when making the holiday booking. Explained what the next steps were closer to the departure date... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Castle Street, LE10 1DB, Hinckley, United Kingdom
- 01455348036
4.9
Excellent
444 reviews
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We always book with hays
We always book with hays, we find all members of staff very helpful and knowledgeable.
February 2, 2025
Reply from Hays Travel - Hinckley
Thank you for the wonderful review! We really appreciate it. :D Jade
Excellent service all round as always…
Excellent service all round as always thank you 😁😁
February 8, 2025
Reply from Hays Travel - Hinckley
Thank you for your lovely review Vanessa :) We hope you have a lovely holiday! -Hays travel Hinckley
Reply from Hays Travel - Hinckley
Thank you for your lovely review Gary, we hope to see you again in the future. Hays Travel Hinckley :)
Very helpful nothing was too much…holiday booking
Very helpful nothing was too much trouble very patient and knowledgeable
January 30, 2025
Reply from Hays Travel - Hinckley
Thank you so much for taking the time to send over a review, it is very much appreciated. It is lovely to hear you are happy with our service. Kind regards, Team Hinckley
Very friendly and helpful staff.
February 2, 2025
Reply from Hays Travel - Hinckley
Thank you for the lovely review! :) Jade
Reply from Hays Travel - Hinckley
Thank you so much for taking the time to send over a review, it's very much appreciated and it was lovely to meet you.
Exceptional Service and Expert Holiday Planning
Kacey at Hays Travel was exceptional throughout our entire booking experience. She patiently guided us through multiple holiday options, showing genuine expertise and attentiveness to our needs. Her friendly, professional approach made the complex booking process feel effortless. The personal service was outstanding - she handled all our questions and requirements with remarkable efficiency. Outstanding customer service that gives complete confidence in our holiday plans. Highly recommend both Kacey and Hays Travel for anyone planning their next trip.
January 14, 2025
Reply from Hays Travel - Hinckley
Hi Eddie, What a lovely review and thank you so much for taking the time to send it over to us. We are so happy to hear Kacey looked after you well and offered such amazing service. Thanks again, Team Hinckley!
Lovely experience
Lovely experience, lovely friendly members of staff and of course the young lady who dealt with us, she listened to our requirements and did everything in her power to make sure everything was perfect. She was very knowledgeable and just so warm in her mannerisms. Myself and my two daughters left very happy, thankyou
January 12, 2025
Reply from Hays Travel - Hinckley
Thankyou for your kind feedback it was a pleasure to book your amazing trip .... thanks Jade :-)
Booking at the shop is far better.
So easy to book a holiday at the office, far better than doing it with the internet as you need to get get some questions answered before you book . Sam was extremely helpful .
January 10, 2025
Reply from Hays Travel - Hinckley
Thank you for the wonderful feedback and review! We hope you have a fantastic time :) Sam
Staff are amazing they helped us with…
Staff are amazing they helped us with everything that we needed thank you for everything
January 10, 2025
Reply from Hays Travel - Hinckley
Thank you for leaving such a wonderful review! It was a pleasure to assist you and we all hope you have a fantastic time :D Jade
Fantastic staff
Jade really helped us find the perfect trip for us , all the staff at this branch are always so good.
January 4, 2025
Reply from Hays Travel - Hinckley
Thank you for taking the time to leave such a lovely review! It was a pleasure to help you find the perfect trip and I hope you have an amazing time. :D Jade
The custermor service was great and…
The custermor service was great and very pleasant staff were all very nice and respectful
December 29, 2024
Reply from Hays Travel - Hinckley
Thank you so much for taking the time to send over your feedback/thoughts. It is great to hear our service was great. Thanks again, Team Hays Travel Hinckley.
Reply from Hays Travel - Hinckley
Thank you for the lovely review! We hope you have a fantastic holiday :D Jade
Fantastic staff
Fantastic staff treated us well find the holiday we was looking for at the right price excellent service
December 22, 2024
Reply from Hays Travel - Hinckley
Thank you for taking the time to leave us such a wonderful review! It was an absolute pleasure to assist you both in booking your dream holiday and we hope you have an incredible time! :) Jade
Brilliant customer serviceCalled in to Hinckley Hays Travel for a…
Called in to Hinckley Hays Travel for a holiday gift voucher for a present. All the staff were very friendly and Jade organised the voucher which looked very professional. She gave us all the information we needed and spoke about Hays Travel with great enthusiasm. We were offered a festive drink and mince pie. Will definitely be using them again in the future.
December 19, 2024
Reply from Hays Travel - Hinckley
Thank you for taking the time to leave such a wonderful review! It was a pleasure to meet you and assist you with purchasing your gift card for Christmas. :D Jade
They answer the questions that are so…
They answer the questions that are so difficult to find on-line.
Booking a holiday with a Travel Agent takes away the concern that you may have got something wrong by ticking the wrong box!
Most importantly of all you are dealing with real people with real experience of the travel industry.
December 6, 2024
Reply from Hays Travel - Hinckley
Thank you for your review. We really appreciate your time and comments. Thanks again, Team Hays Travel Hinckley.
Staff are always friendly and make you…
Staff are always friendly and make you feel welcome. We didn't feel rushed and Rachael spent time finding us the best package to suit our needs.
November 30, 2024
Reply from Hays Travel - Hinckley
Thank you for your lovely comments Kay. I am so happy we got the right package fo you. Regards, Team Hays Hinckley.
Really helpful
Sam was really helpful when booking a cruise. She took details over the phone to save time when I then visited during my lunchbreak.
November 7, 2024
Reply from Hays Travel - Hinckley
Hi Karen, thank you so much for taking the time to send over the lovely review. It was nice meeting you and I am glad we got everything booked for you. Sam
Booked 2 holidays fabulous service from…
Booked 2 holidays fabulous service from the staff. Especially like there monthly payment plan to pay for holidays
November 9, 2024
Reply from Hays Travel - Hinckley
Thank you for taking the time to leave such a wonderful review! It was a pleasure to assist you with your holidays and we hope you have a wonderful time on both! :) Jade
Reply from Hays Travel - Hinckley
Thank you for the wonderful review! :) Jade
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