Always use Hays Travel in Hinckley. Friendly staff. Jody was very helpful & patience whilst finding holidays for ourselves & grandsons. Nothing too much trouble. Would highly recommend.
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See what reviewers are saying
Knew what we wanted, was found very quickly and the booking process was all conducted online as was my choice. Jody was thorough in her approach to my request and couldn’t have been more helpful.
Company replied
I visited Hays Travel with a friend to book a surprise break for her husband's birthday. We saw Izzy. We knew the break we wanted and Izzy did numerous searches to find the required date and pick up d... See more
Company replied
Welcoming environment and Jody gave excellent customer service. Understood my requests and was thorough when making the holiday booking. Explained what the next steps were closer to the departure date... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Castle Street, LE10 1DB, Hinckley, United Kingdom
- 01455348036
4.9
Excellent
444 reviews
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Money for travel
I have ordered money and been told that I can pay by my credit card by the lady on the phone when I confirmed my order and on the chat also. I went to collect them, drive 1 hour from my home to find out that I can't pay this way. I could save the time and ask someone to collect them who lives closer. The second thing is the address on the website is not updated as the company moved to the new place.
May 10, 2025
Unprompted review
Reply from Hays Travel - Hinckley
Thankyou for your response, credit card is an accepted form of payment however there was an issue on the day with the card machine accepting certain types of cards. I am glad we were able to serve you the currency you ordered. I do apologise for any miss information given and any inconvenience caused. Kind Regards Helen :-)
Being totally human and not behaving…
Being totally human and not behaving like robots. My booking took a very long time due to various hitches through no fault of their own. They were very patient and Izzy and her boss were very outgoing and friendly.
May 7, 2025
Reply from Hays Travel - Hinckley
Thank you for your lovely feedback Barrie! I'm glad that we got your holiday all sorted out for you, have a lovely time! - Izzy :)
Reply from Hays Travel - Hinckley
Thank you for your review, very much appreciated and it's lovely to arrange another holiday for you :-)
Reply from Hays Travel - Hinckley
Thankyou for your kind response, it was a pleasure to book your holiday for you :-) Thanks Helen
Great service
Friendly service. Helpful advice. No pressure to commit . Fely very confident with the service offered. Will use again.
April 18, 2025
Reply from Hays Travel - Hinckley
Thankyou for your kind feedback, it was a pleasure to book your holiday for you, Thanks Sam :-)
Brilliant customer experience
Jade at Hays Hinckley went above and beyond finding the holiday we wanted. Nothing was too much trouble. This is the second long haul tailor made holiday she has sorted for us. It was definitely customer comes first in this store.
April 19, 2025
Reply from Hays Travel - Hinckley
Thank you so much for a wonderful review and taking the time to send it over to us - Thanks again, Team Hays Travel Hinckley.
Hays travel is second to none!!!
The staff are always friendly
& helpful, they take time to help you find the right cruise for you & you don't feel rushed at all. We would never book with any other travel agent now based on past past experiences. Well done Hays!
April 13, 2025
Reply from Hays Travel - Hinckley
That's fantastic to hear and we really appreciate such a wonderful review! :) Jade
We always book with Hayes
We always book with Hayes, lovely staff and they always make sure we get the best holiday
April 5, 2025
Reply from Hays Travel - Hinckley
Thank you so much for taking the time to send over such a lovely review, it's very much appreciated. Team Hays Travel Hinckley :-)
Reply from Hays Travel - Hinckley
Thank you for your lovely feedback :) - Izzy
staff were friendly
staff were friendly, helpful and informative booked my holiday quickly and explained everything.
March 21, 2025
Reply from Hays Travel - Hinckley
Thank you for the wonderful review! We hope you have a great time. :D Jade
Very pleasant staff
Very pleasant staff , helpful,with good advice and felt like personal attention. No rushing to hassle you, perfect for elderly people.
March 29, 2025
Reply from Hays Travel - Hinckley
Thank you for the wonderful review and feedback! We hope you have a fantastic time :D Jade
They were so so helpful and helped us…
They were so so helpful and helped us to sort out a holiday
March 22, 2025
Reply from Hays Travel - Hinckley
Thank you for the wonderful review! We hope you have a fantastic time on your holiday. :D Jade
Excellant service from Jade,very…
Excellant service from Jade,very knowlegable about the trip we liked and no fuss and a complete package was organised which is what we wanted.
March 15, 2025
Reply from Hays Travel - Hinckley
Thank you for taking the time to leave such wonderful feedback, we really appreciate it and hope you have a fantastic time on your trip! :) Jade
A super friendly team working in the…
A super friendly team working in the Hinckley office ensuring a warm welcome. Extremely knowledgeable and very helpful with every aspect of my enquiry. Very eager to provide comparisons to ensure the best price available and I did not feel rushed. All aspects of our trip were explained and the optional travel insurance was very reasonably priced. Every effort made and fabulous customer service. I have total peace of mind. Thank you Hays in Hinckley, I would recommend to all.
March 3, 2025
Reply from Hays Travel - Hinckley
Thank you for the wonderful feedback and review, we really appreciate it! It was an absolute pleasure to assist you with your trip and we hope you have an amazing time :D - Jade
Really impressed with Hays Travel
Really impressed, the staff were very helpful. Explained everything to us in detail. ¹⁰⁰ per cent recommend them
February 27, 2025
Reply from Hays Travel - Hinckley
Hi Susan, thank you so much for taking the time to send over such a lovely review, it is very much appreciated. We are so happy you would recommend us. Thanks again, Team Hinckley.
Very helpful staff that sorted out my…
Very helpful staff that sorted out my booking, with a price I was happy with.
February 26, 2025
Reply from Hays Travel - Hinckley
Thank you for the wonderful feedback and review! We hope you have a fantastic time :) Sam
Jade at Hays travel Hinkley was…
Jade at Hays travel Hinkley was excellent at sorting out a holiday for us later in the year. She took the time to take into account all our preferences and found us what looks like a fantastic holiday. All booked and now we just have to wait a little longer to enjoy. Thanks Jade...
February 15, 2025
Reply from Hays Travel - Hinckley
Thank you for such a wonderful review! It was an absolute pleasure to assist you in finding the perfect trip for you both, and I hope you have an amazing time. - Jade :)
Kacey was very helpfull in store …
Kacey was very helpfull in store told her what i was looking to do with my trip as was looking to go New Zealand and do some traveling there then to Thialand on way back for a few days while we was waiting for the confirmation we look at the travel and bike hire that we spoke about on the computer she was very helpfull and her colleges to realy good service many thanks
February 2, 2025
Reply from Hays Travel - Hinckley
Thank you so much for your kind review John, we hope you have a lovely time away. Hope to see you again in the future :) Kacey
Cruise through your booking
Very helpful and informative about a cruise we wanted to book. Very quick and straightforward booking.
February 10, 2025
Reply from Hays Travel - Hinckley
Thank you so much for sending over your feedback, I am glad everything was booked smoothly for you. Thanks again, Team Hays Hinckley.
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