Very helpful in sorting out the ‘red tape’ associated with our travel arrangements. Always came back to us with any updates to our itinerary so we were kept fully informed. Thank you.
Company replied
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Very helpful in sorting out the ‘red tape’ associated with our travel arrangements. Always came back to us with any updates to our itinerary so we were kept fully informed. Thank you.
Company replied
They offer a superb service, very knowledgeable advice and nothing is too much trouble. They also don't forget about you when you walk out the door, they keep in touch and make sure everything is ok... See more
Company replied
Booking with hays travel is so straightforward, I would not be able to navigate all the different sites and offers. Samantha sorted out the cruise I wanted and the very best price. A very enjoyable ex... See more
Company replied
A short call to the Honiton branch, today Christie was our contact,a brief discussion about our choices, soon had the computer keyboard working for us. Options passed back and forth, until every... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
113 High Street, EX14 1LS, Honiton, United Kingdom
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The staff were very helpful and knowledgeable. Lexi made booking our holiday an enjoyable experience.

Reply from Hays Travel - Honiton
Hays travel Honiton are very reliable,friendly and efficient. They do their very best to find the holiday you would like. They guide you through every step leading up to your holiday. When you return They are eager to know if all was well. I would use Hays 100% every confidence in everything they do.

Reply from Hays Travel - Honiton
Service fine but having booked an onward coach trip to Exeter I was disappointed to discover that National Express no longer go straight from the airport!
I travelled with a falcon coach instead....the driver of which said they had an agreement with National Express and now carry their passengers.... might be an idea to check if this is true!

Reply from Hays Travel - Honiton
THE STAFF WHRRE AMAZING. NOTHING WAS TOO MUCH TROUBLE. EXTREMELY HELPFUL. THANK THEM Very much.

Reply from Hays Travel - Honiton
Excellent, professional , knowledgeable service! Looking forward to our holiday in the highlands knowing these guys have our backs! Thank you! Alan&Josephine Booth. P.S. We NOW know the reason for the smile on your booking confirmation!!

Reply from Hays Travel - Honiton
Samantha was outstanding in her knowledge of cruises generally. My wife and I felt that she had our best interest at heart. We would never book with anyone other than Hayes, because of their great professionalism.

Reply from Hays Travel - Honiton
The staff were very helpful as soon as I got in the shop helpful, asking all the right questions and also reminding me about car parking at airport

Reply from Hays Travel - Honiton
Samantha at Hays Travel Honiton went above and beyond to help, advise, listen and source us the perfect holiday accommodation and ferry to Jersey.
This is how good old fashioned customer service should be and still is at Hays Travel Honiton

Reply from Hays Travel - Honiton
Christie Miya and Samantha went above and beyond to make sure I could book my dream bucket list honeymoon!

Reply from Hays Travel - Honiton
We went into store and spoke with Imogen.She was very professional but friendly at the same time.She even remembered our name from previous visits, this made hercabove and beyond as far as we are concerned. She was very informative about the cruise that we were interested in.We did book for 4 people so all round excellent.

Reply from Hays Travel - Honiton
Helpful in juggling dates and finding best options

Reply from Hays Travel - Honiton
It is so easy to book a holiday with Hays, the staff are helpful and efficient.

Reply from Hays Travel - Honiton
Staff were very helpful and found different holidays for us to consider. Once we had decided which cruise we wanted, they helped us locate a good cabin and the booking was done there and then.

Reply from Hays Travel - Honiton

Reply from Hays Travel - Honiton
Friendly helpful staff who deal with any query re flights or holidays efficiently.

Reply from Hays Travel - Honiton
We go to Honiton Hays Travel for booking our holidays as they give great advice, are efficient and friendly. Always helpful and go that extra mile. Service with a smile too.
Brilliant

Reply from Hays Travel - Honiton
The young lady who helped us was nice, polite, friendly and very helpful. she showed us several options and was happy to look at different destinations.

Reply from Hays Travel - Honiton
Always greeted with a smile from very friendly & helpful staff. The bookings were carried out efficiently.

Reply from Hays Travel - Honiton
Top class advice and service from Christie (as usual). And a very welcome cup of tea for is both too

Reply from Hays Travel - Honiton
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