Hays Travel - Honiton Reviews 

756
TrustScore 5 out of 5

4.9

113 High Street, EX14 1LS Honiton, GB


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Rated 5 out of 5 stars

Very helpful in sorting out the ‘red tape’ associated with our travel arrangements. Always came back to us with any updates to our itinerary so we were kept fully informed. Thank you.

Company replied

Rated 5 out of 5 stars

They offer a superb service, very knowledgeable advice and nothing is too much trouble. They also don't forget about you when you walk out the door, they keep in touch and make sure everything is ok... See more

Company replied

Rated 5 out of 5 stars

Booking with hays travel is so straightforward, I would not be able to navigate all the different sites and offers. Samantha sorted out the cruise I wanted and the very best price. A very enjoyable ex... See more

Company replied

Rated 5 out of 5 stars

A short call to the Honiton branch, today Christie was our contact,a brief discussion about our choices, soon had the computer keyboard working for us. Options passed back and forth, until every... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 113 High Street, EX14 1LS, Honiton, United Kingdom

  • 01404 597266

4.9

Excellent

TrustScore 5 out of 5

756 reviews

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4.9

All reviews

(756)

126,307 reviews in the last 12 months

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Rated 4 out of 5 stars

The staff were very helpful and…

The staff were very helpful and knowledgeable. Lexi made booking our holiday an enjoyable experience.

June 19, 2026
Hays Travel - Honiton logo

Reply from Hays Travel - Honiton

We're so glad our team made booking your holiday enjoyable. Thank you for your review

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Brilliant service

June 27, 2026
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Reply from Hays Travel - Honiton

Thank you so much for your kind review we are so pleased you found the service brilliant we hope your looking forward to your holiday :-)

Rated 5 out of 5 stars

Hays travel Honiton are very…

Hays travel Honiton are very reliable,friendly and efficient. They do their very best to find the holiday you would like. They guide you through every step leading up to your holiday. When you return They are eager to know if all was well. I would use Hays 100% every confidence in everything they do.

June 17, 2026
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Reply from Hays Travel - Honiton

Thank you for your wonderful feedback! We are so pleased to hear that our team provided reliable, friendly, and efficient service. We appreciate your review and looking forward to helping you with your future holiday plans :)

Kind Regards
Hays Travel

Rated 4 out of 5 stars

Great service!

Service fine but having booked an onward coach trip to Exeter I was disappointed to discover that National Express no longer go straight from the airport!
I travelled with a falcon coach instead....the driver of which said they had an agreement with National Express and now carry their passengers.... might be an idea to check if this is true!

June 16, 2026
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Reply from Hays Travel - Honiton

Afternoon, We hope you had a wondeful trip , we can confirm the national express use the Falcon direct service as shown on your ticket on the "outbound journey" section this has been operated by falcon for some time now as direct coach service 24 hours a day between Exeter and Bristol, we hope this clarifies this for you. We appreciate your feedback kind regards Samantha

Rated 5 out of 5 stars

THE STAFF WHRRE AMAZING

THE STAFF WHRRE AMAZING. NOTHING WAS TOO MUCH TROUBLE. EXTREMELY HELPFUL. THANK THEM Very much.

June 18, 2026
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Reply from Hays Travel - Honiton

Thank you so much for the wonderful review, i am so happy i was able to help and assist to get you on your way thank you fot the cholcolates too! take care and a have a safe journey, All the best Sam and the girls at Hays Honiton

Rated 5 out of 5 stars

Excellent

Excellent, professional , knowledgeable service! Looking forward to our holiday in the highlands knowing these guys have our backs! Thank you! Alan&Josephine Booth. P.S. We NOW know the reason for the smile on your booking confirmation!!

June 15, 2026
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Reply from Hays Travel - Honiton

Thank you so much for your lovely review. I am so pleased we were able to assist you in getting your flights booked. We hope you have a lovely time away and look forward to seeing you again soon. Imogen & Sam :-)

Rated 5 out of 5 stars

Samantha was outstanding in her…

Samantha was outstanding in her knowledge of cruises generally. My wife and I felt that she had our best interest at heart. We would never book with anyone other than Hayes, because of their great professionalism.

June 13, 2026
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Reply from Hays Travel - Honiton

We are so pleased to hear about your positive experience and appreciate your kind words about our team's professionalism and knowledge. Thank you for your continued loyalty!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The staff were very helpful as soon as…

The staff were very helpful as soon as I got in the shop helpful, asking all the right questions and also reminding me about car parking at airport

June 15, 2026
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Reply from Hays Travel - Honiton

We are so pleased to hear our team was helpful and thorough. Thank you for your feedback!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Samantha at Hays Travel Honiton went above and beyond to find us the perfect holiday

Samantha at Hays Travel Honiton went above and beyond to help, advise, listen and source us the perfect holiday accommodation and ferry to Jersey.
This is how good old fashioned customer service should be and still is at Hays Travel Honiton

June 12, 2026
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Reply from Hays Travel - Honiton

Thank you so much for this lovely review. We are glad that we could help with booking your holiday and we hope to see you in the future for your next trip - Lexi and the rest of Hays Travel Honiton

Rated 5 out of 5 stars

Christie Miya and Samantha went above…

Christie Miya and Samantha went above and beyond to make sure I could book my dream bucket list honeymoon!

June 11, 2026
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Reply from Hays Travel - Honiton

Thank you so much what a lovely review to open up and read :-) We are so pleased you have your wonderful trip booked and its been a pleasure, Team Honiton

Rated 5 out of 5 stars

We Cruise bookingwent into store and spoke with…

We went into store and spoke with Imogen.She was very professional but friendly at the same time.She even remembered our name from previous visits, this made hercabove and beyond as far as we are concerned. She was very informative about the cruise that we were interested in.We did book for 4 people so all round excellent.

June 11, 2026
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Reply from Hays Travel - Honiton

Thank you so much for this lovely review. We are glad that we could help with booking your holiday and we hope to see you in the future for your next trip - Lexi and the rest of Hays Travel Honiton

Rated 5 out of 5 stars

It is so easy to book a holiday with…

It is so easy to book a holiday with Hays, the staff are helpful and efficient.

June 9, 2026
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Reply from Hays Travel - Honiton

Thank you so much for booking with us and we hope you have a wonderful time on your forthcoming trip to Canterbury.

Rated 5 out of 5 stars

Staff were very helpful and found…

Staff were very helpful and found different holidays for us to consider. Once we had decided which cruise we wanted, they helped us locate a good cabin and the booking was done there and then.

May 28, 2026
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Reply from Hays Travel - Honiton

Thank you for your lovely review. We hope you have a fabulous cruise to the Norwegian Fjords and look forward to seeing you again soon.

Rated 5 out of 5 stars

Honiton Hay's Girls

Friendly helpful staff who deal with any query re flights or holidays efficiently.

June 4, 2026
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Reply from Hays Travel - Honiton

Thank you for your kind words! We're so glad we could assist you efficiently.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

We go to Honiton Hays Travel for the best service

We go to Honiton Hays Travel for booking our holidays as they give great advice, are efficient and friendly. Always helpful and go that extra mile. Service with a smile too.
Brilliant

June 4, 2026
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Reply from Hays Travel - Honiton

Thank you for your lovely review we are so pleased we sorted your trip to italy for you thank you as always for being a loyal customer :-) Team Honiton

Rated 4 out of 5 stars

helpful staff

The young lady who helped us was nice, polite, friendly and very helpful. she showed us several options and was happy to look at different destinations.

June 2, 2026
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Reply from Hays Travel - Honiton

Thank you so much for this lovely review. We are glad that we could find you the right holiday and if we can be of anymore help let us know. We look forward to seeing you in the future - Lexi and the rest of hays Travel Honiton

Rated 5 out of 5 stars

Aleways greeted with a smile from very…

Always greeted with a smile from very friendly & helpful staff. The bookings were carried out efficiently.

May 30, 2026
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Reply from Hays Travel - Honiton

J Watson,

We're so glad to hear you had a positive experience with our friendly and helpful staff.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Top class advice and service

Top class advice and service from Christie (as usual). And a very welcome cup of tea for is both too

May 30, 2026
Hays Travel - Honiton logo

Reply from Hays Travel - Honiton

Andy C Colyton,

We're so pleased you received top-class advice and service, and enjoyed your tea. Thank you!

Kind Regards
Hays Travel

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