Very helpful in sorting out the ‘red tape’ associated with our travel arrangements. Always came back to us with any updates to our itinerary so we were kept fully informed. Thank you.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always the staff are 1st class, knowledgeable, friendly & patient with us oldies. Today Imogen searched and found the holiday to suit our budget and needs. That’s why Hays Travel, Honiton are o... See more
Company replied
They offer a superb service, very knowledgeable advice and nothing is too much trouble. They also don't forget about you when you walk out the door, they keep in touch and make sure everything is ok... See more
Company replied
Booking with hays travel is so straightforward, I would not be able to navigate all the different sites and offers. Samantha sorted out the cruise I wanted and the very best price. A very enjoyable ex... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
113 High Street, EX14 1LS, Honiton, United Kingdom
- 01404 597266
4.9
Excellent
759 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and efficient lady who…
Very friendly and efficient lady who helped me with some flights to Harare
November 7, 2025
Reply from Hays Travel - Honiton
Thank you so much for your kind words we are so happy you found the service friendly , Team Honiton
Reply from Hays Travel - Honiton
Thank you so much for your review. We hope you have a wonderful holiday to Menorca and look forward to seeing you again.
great service
The team went over and above to get me what i wanted.thankyou Christie and Sam
October 25, 2025
Reply from Hays Travel - Honiton
Thank you so much for your lovely review. We hope you will be delighted with the choice of hotel in Cyprus and look forward to seeing you again soon.
the staff in honiton are as usell very…
the staff in honiton are as usell very helpfull
October 28, 2025
Reply from Hays Travel - Honiton
Thank you so much for your review we appreciate your feedback
Both the reps i booked with for my 2…
Both the reps i booked with for my 2 holidays were super helpful and friendly definitely recommend booking with hays travel
October 21, 2025
Reply from Hays Travel - Honiton
Thank you so much for your lovely review. we hope you have an amazing holiday to Corfu and look forward to seeing you again soon.
The lady that arranged my holiday
The lady that arranged my holiday, Lexi, was helpful, friendly and efficient
October 22, 2025
Reply from Hays Travel - Honiton
Thank you so much for this lovely review. I am happy that I could be of so much help with finding you a holiday. I hope you look forward to it and we will see you again soon - Lexi
Reply from Hays Travel - Honiton
Thank you for your lovely review and for booking with us. Have a fantastic time away in the Dominican Republic. Imogen & Team Honiton :-)
Top service from Immy
Top service from Immy, Sam and Christie. Wouldn't book anywhere else!
October 18, 2025
Reply from Hays Travel - Honiton
Thank you for your kind review. We hope you have a wonderful time away on your cruise and look forward to seeing you again soon. Imogen & Team Honiton
Honiton branch
Great service from Samantha, very efficient, quick replies and great price.
We always use your Honiton branch as we know you will always look after us.
October 15, 2025
Reply from Hays Travel - Honiton
Thank you so much your kind review, i am so happy you were happy with the service and i do hope you are looking forward to your trip to Lanzarote with your family. Sam
A Great Experience
This is the fourth holiday I have booked through you and I keep coming back because you are all so helpful! You take care of everything and make it stress free.
October 15, 2025
Reply from Hays Travel - Honiton
Thank you so much for your review. It was lovely to see you again and hope you have another fabulous holiday in Corfu.
Very professional
Very professional, efficient, prompt and courteous service. Could not wish for better.
October 14, 2025
Reply from Hays Travel - Honiton
Thank you very much for your review. We hope you have an amazing time away in Dublin. Team Honiton :-)
Great staff and holidays
Very helpful, friendly and knowledgeable staff
Good choice of holidays with great bargains
October 7, 2025
Reply from Hays Travel - Honiton
Thank you for your kind review. We hope you have a wonderful time away in Budapest. Team Honiton :-)
Brilliant and friendly staff
October 12, 2025
Reply from Hays Travel - Honiton
Thank you so much for your kind review. It is always a pleasure being able to assist you with your holidays. We hope you have a wonderful time away in Berlin and hope to see you again soon. Imogen & Team Honiton :-)
Easy and friendly experience
Great service and very friendly. The agent had all my questions answered and I felt like the job was easy and I wasn’t there too long. Definitely will recommend
October 4, 2025
Reply from Hays Travel - Honiton
Thank you for your lovely kind words we are so pleased you are happy with the service :-)
Excellent service very pleasant…
Excellent service very pleasant experience.
Great attention to detail planned and executed our holiday exactly as we wanted . All the staff were exceptional.
October 9, 2025
Reply from Hays Travel - Honiton
Thank you for your lovely review. We hope you have an amazing time in Italy and look forward to seeing you again soon.
Reply from Hays Travel - Honiton
Thank you so much for your review i am glad we could help with your holiday plans :)
Miya was an excellent representative of…
Miya was an excellent representative of your company. Our holiday was speedily booked and the service was superb.
October 7, 2025
Reply from Hays Travel - Honiton
Thank you so much for your lovely review i am glad we got your holiday secured :)
Understanding of the situation
The agent, Samantha, was extremely helpful, quickly understood that my travelling was for the purpose of a pilgrimage, and that the times of arrival and departure of a friend who was joining me had to be taken into account. I was delighted with Samantha's handling of all my requirements.
October 2, 2025
Reply from Hays Travel - Honiton
Hi Valerie, thank you so much for your review. It was a pleasure helping you with your holiday plans :)
Very helpful staff and friendly
Very helpful staff and friendly, knowledgeable, and
made the booking so much easier. Thank you.
October 1, 2025
Reply from Hays Travel - Honiton
Thank you so much for your lovely review. We hope you have a wonderful time away and hope to see you again soon. Imogen & Team Honiton :-)
Hays we're responsive and understood our requirements. Would defo use again
Hays we're responsive and
September 21, 2025
Reply from Hays Travel - Honiton
Thank you so much for your kind review. We hope you have a lovely time away in Prague. Imogen & Team Honiton :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.