The young lady Emma was very good. We have used the HORWICH branch before so our names came up on the computer. We wanted a specific hotel in our destination, she looked at travelling from Manchester... See more
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See what reviewers are saying
I was really impressed with my experience of booking a holiday with Hays travel, Horwich. Mollie and her colleague suggested the best area for what I wanted from the holiday and were really helpful an... See more
Company replied
We were looking for flights only (Manchester to Sydney) but after discussing our plans with Emma she suggested that changing our onward Flights from Hong Kong to Sydney to two days later we could spen... See more
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Every time we go into the Horwich branch we feel we are greeted by friends who want nothing but the best for our holiday experience. The team are dedicated to making sure whatever you need is careful... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
72 Winter Hey Lane, BL6 7NZ, Horwich, United Kingdom
- 01204 468069
4.9
Excellent
513 reviews
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Excellent and friendly service
Excellent, knowledgeable and friendly service from Jill at the Horwich branch.
January 6, 2026
Reply from Hays Travel - Horwich
Thank you so much for your kind feedback, I hope you are looking forward to your holiday. Thank you Jill
Never go anywhere else!
We went to book a short holiday with specific dates and location and hotel rating. All sorted quickly and we left with a holiday booked and all the details in print and by email. Perfect!
January 2, 2026
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. It was my pleasure and i hope you are looking forward to your holiday. Thankyou Mollie
Lady (Jill) who dealt with me was very…
Lady (Jill) who dealt with me was very pleasant and helpful. It was a pleasure doing business with her.
December 31, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with me. It was my pleasure. Thankyou Jill
Made getting a gift card easy and such…
Made getting a gift card easy and such great , friendly and helpful staff 👍
December 23, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and your lovely comments. Thankyou Emma
Mollie was just a great help
December 9, 2025
Reply from Hays Travel - Horwich
Thank you for your feedback, it was a pleasure to book your holiday, I hope you have a lovely time. Thank you Mollie.
Great team as always helping me to book…
Great team as always helping me to book holidays and trips :)
December 9, 2025
Reply from Hays Travel - Horwich
Thank you for your lovely feedback, I hope you are looking forward to your trip. Thank you Jill
Amazing service
Janet Greenall was very knowledgeable and fantastic in providing us with everything we wanted. She is an absolute asset to Hays Travel and I will certainly be booking with her again.
December 5, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and your lovely comments, it was my pleasure and i hope you are looking forward to your holiday. Thankyou Janet
Reply from Hays Travel - Horwich
Thank you for your lovely feedback, I hope you are looking forward to your holiday. Thank you Jill.
Reply from Hays Travel - Horwich
Thank you for your lovely feedback, I hope you are looking forward to your holiday. Many thanks Jill
Apart from having to wait to be seen…
Apart from having to wait to be seen will say my experience with the staff at Hays Travel was exceptional
November 29, 2025
Reply from Hays Travel - Horwich
Thank you for your lovely feedback, it was a pleasure to book your holiday. Many thanks Jill
Very good service …
A very good experience.Emma was very helpful and we came away happy looking forward to the holiday we have booked.
November 27, 2025
Reply from Hays Travel - Horwich
Thank you for your lovely feedback, I hope you are looking forward to your holiday. Many thanks Emma.
Hays travel horwich
Was really easy from start to finish a lady called jill dealt with me and is fantastic at her job made everything so easy to understand booked with them before so same again well done jill and her team at hays horwich brilliant service as usual carl from horwich
November 25, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review, and choosing to book with us again. It was my pleasure and i hope you are looking forward to this holiday. Thankyou Jill
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. It was my pleasure. Thankyou Leonie
Molly was very pleasant and helpful
Molly was very pleasant and helpful.
I knew where I wanted to go and when.
She helped me through the whole process very efficiently. It was sorted and paid for within half an hour.
November 20, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. It was my pleasure and i hope you are looking forward to your holiday. Thankyou Mollie
Janet was very helpful
Janet was very helpful and informative with our cruise booking.
November 20, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with m. I hope you are all looking forward to your cruise. Thankyou Janet
Always lovely to go in the shop in…
Always lovely to go in the shop in Horwich , Jill is so lovely and always very helpful .
November 12, 2025
Reply from Hays Travel - Horwich
Thank you for your lovely feedback, it is a pleasure to book your holidays, it is always lovely to see you. Many thanks Jill
Vancouver holiday
Agent Janet was very knowledgeable, i gave her my date's and destination and she sorted our cruise and hotels holiday plan stress free very pleased. I
October 30, 2025
Reply from Hays Travel - Horwich
Thank you for your feedback, it was a pleasure to book your holiday, I hope you are very much looking forward to it. Many thanks Janet.
Excellent service
Once again, excellent service from all those involved with my booking, especially Emma. Clear and precise information given.
November 2, 2025
Reply from Hays Travel - Horwich
Thank you so much for your lovely feedback, I hope you are looking forward to this one.
Thank you Leonie.
Great service all round.
Great service all round.
Gave ideas on what I was looking for. Got back to me quickly, with a few options.
Book most of my holidays through Hays..
November 1, 2025
Reply from Hays Travel - Horwich
Thank you for your lovely feedback, it was a pleasure to book your holiday, I hope you are looking forward to it. Many thanks Mollie.
holiday booking
although there were only 2 people in the branch to deal with our booking, we found them to be very helpful and gave good advice
October 24, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. It was my pleasure helping you book your holiday and I hope you are both looking forward to it. Thankyou Janet
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