The young lady Emma was very good. We have used the HORWICH branch before so our names came up on the computer. We wanted a specific hotel in our destination, she looked at travelling from Manchester... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was really impressed with my experience of booking a holiday with Hays travel, Horwich. Mollie and her colleague suggested the best area for what I wanted from the holiday and were really helpful an... See more
Company replied
We were looking for flights only (Manchester to Sydney) but after discussing our plans with Emma she suggested that changing our onward Flights from Hong Kong to Sydney to two days later we could spen... See more
Company replied
Every time we go into the Horwich branch we feel we are greeted by friends who want nothing but the best for our holiday experience. The team are dedicated to making sure whatever you need is careful... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
72 Winter Hey Lane, BL6 7NZ, Horwich, United Kingdom
- 01204 468069
4.9
Excellent
513 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were more than helpful as…
The staff were more than helpful as always,we will always try to book our holidays with you.
October 15, 2025
Reply from Hays Travel - Horwich
Thank you so much for your lovely feedback, we hope you are looking forward to your holiday. Many thanks Janet
Emma was extremely helpful and…
Emma was extremely helpful and knowledgeable and booked a very good package holiday for us.
We highly recommend Hays Travel
October 7, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. It was my pleasure and i hope you are looking forward to this holiday. Thankyou Emma
The representative was knowledgeable…
The representative was knowledgeable and helpful with all our requests
October 3, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. I hope you are looking forward to your holiday. Thankyou Jill
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. Thankyou Emma
All the staff at Hays travel are always…
All the staff at Hays travel are always polite, gave great knowledge of the holiday you want and are always happy to see each customer
September 19, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and your lovely comments. It was my pleasure helping you book your holidays and i hope you are looking forward to them. Thankyou Janet
Reply from Hays Travel - Horwich
Thank you so much for your lovely review, we hope you are looking forward to your trip.
Thank you
The very best service we ever have is…
The very best service we ever have is at Hays Horwich
September 14, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. It was my pleasure and i hope you are all looking forward to this trip. Thankyou Jill
Jill was patient and empathetic as I…
Jill was patient and empathetic as I have severe clinical depression she took time and explained everything in detail and did everything i asked
September 10, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing book with us. It was my pleasure helping you book your trip and i hope you are looking forward to it. Thankyou Jill
Rhone Cruise Lynne greeted me with a…
Rhone Cruise Lynne greeted me with a smile and very friendly approach and was very helpful sorting out when and what I wanted much quicker than I could have done !!! Gave a more personal approach by speaking to a Riviera assistant on the phone and assuring me if I had any problems to pop back in. I was very impressed !!!!
September 10, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and your lovely comments. It was my pleasure helping you book your river cruise.I hope you are looking forward to it. Thankyou Lynne
Helpful service
I've never been on a cruise before.
I didn't relly know what I wanted.
The lady (called Janet) was extremely patient & polite & found lots of information for me, helping me to decide & make a booking.
August 30, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review. It was my pleasure helping you book your first cruise, i hope you are looking forward to it. Thankyou Janet
Booked four holidays for next year with…
Booked four holidays for next year with Alpha Holidays with Janet Greenall was stress free - gave her four dates and destinations and all booked and confirmed within a couple of days .
Excellent services. Highly recommended to friends and family.
September 6, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. It was my pleasure helping you arrange your holidays and i hope you are looking forward to them. Thankyou Janet
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. I hope you are both looking forward to this trip. Thankyou Emma
taylor made our holiday…
Travel agent taylor made our holiday requirements spot on. 👌
August 24, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. I hope you are looking forward to your holiday. Thankyou Emma
Summer holiday booking (Austria )
Very pleasant, helpful and knowledgeable staff.
Emma helped us to choose our next years summer holiday in
a very relaxed manner giving several options and the pros and cons of each.
Eric Rigby
August 30, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave review and choosing to book with us. It was my pleasure helping you find your perfect holiday. I hope you are all looking forward to it. Thankyou Emma
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. I hope you are looking forward to your holiday. Thankyou Emma
Elaine served me.
Elaine served me.
Very fast and covered all the bases.
Very professional
10/10.
August 23, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and your lovely comments. It was my pleasure and i hope you are looking forward to your holiday. Thankyou Elaine
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us. I hope you are looking forward to your holiday. Thankyou Elaine
Good deal
Emma was very confident lady. We managed to get a lovely cruise at a much lower price than we anticipated and one board credit. Very pleased. Thank you Emma
August 20, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and your lovely comments. It was my pleasure helping you book your next holiday and i hope you are both looking forward to it. Thankyou Emma
The ladies are alway willing to help
The ladies are alway willing to help , even if it is only to book a flight , or a full holiday .
August 16, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and choosing to book with us again. I hope you are looking forward to your holiday. Thankyou Elaine
Very pleasant lady made my booking a…
Very pleasant lady made my booking a easy and pleasant experience.
I am looking forward to my holiday next year.
August 15, 2025
Reply from Hays Travel - Horwich
Thankyou for taking the time to leave a review and your lovely comments thankyou for choosing to book with us. Elaine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.