Used Hays travel to book a northern lights experience with FredOlsen and was looked after by Libby(Elizabeth). She was very professional and double checked all our details and had an extremely helpful... See more
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We have used the Houghton branch for a couple of years now and can’t fault the service we receive from Chloe. She remembers the way we like our way of travelling and always polite, a little diamond in... See more
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Friendly and helpful staff who ensured I got the holiday I wanted at a reasonable price. I don't go on holiday very often, but I have always booked through Hays Travel in Houghton le spring and I hav... See more
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Excellent experience atHays travel Houghton -le -Spring. Two older ladies not having booked package holiday for some time received brilliant help and support from Libby regarding our needs and “wish l... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8 Mautland Street, DH4 4BH, Houghton, United Kingdom
- 0191 5120090
4.9
Excellent
833 reviews
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Fantastic
We went in with very little idea on what we wanted, where we wanted. Just a when. Nothing was a trouble. We’ve booked somewhere that never crossed our heads and are super excited
January 31, 2026
Reply from Hays Travel - Houghton
Thank you Sarah for the fab review, we all hope you have the most amazing holiday. Thanks again Annalisa.
Annalisa in Hays Travel Houghton le…
Annalisa in Hays Travel Houghton le Spring went above and beyond to help me find the perfect holiday for me and my husband to celebrate our 25th Wedding Anniversary. She was still smiling and so patient when we kept changing the destination, we got there in the end. Would recommend this branch.
February 6, 2026
Reply from Hays Travel - Houghton
Thank you Gill, it was a pleasure to see you in store and finding your amazing holiday. I hope you both have an amazing time away. Many thanks Annalisa
Couldn't be more helpful
Couldn't be more helpful. Answered all our questions. Everything was done for us. Made booking a holiday easy.
Have used Hays Travel before and would recommend them.
February 5, 2026
Reply from Hays Travel - Houghton
Thank you Ann for the great review, we hope you have an amazing holiday. Many thanks Annalisa.
Reply from Hays Travel - Houghton
Thank you for your lovely feedback. It was a pleasure to see you in store. I hope you have a great time on your holiday.
Many Thanks, Libby
Vicki was so helpful & patient
Vicki was so helpful & patient. My friend joined us on video call & Vicki included her in our conversation. She found the answers to all our queries & managed to find us a good deal & a holiday which fitted our requirements. Thankyou Vicki.
February 4, 2026
Reply from Hays Travel - Houghton
Thank you for the lovely review, it was my pleasure. Many thanks Vicki.
Vikki was so helpful and very pleasant…
Vikki was so helpful and very pleasant couldn’t have been better.
February 3, 2026
Reply from Hays Travel - Houghton
Thank you for this lovely feedback.
It was a pleasure having you both in store and helping with your holiday.
I look forward to seeing you both again soon.
Kind Regards
Vicki
All the staff were very helpful
All the staff were very helpful , made us feel like we were no bother
January 31, 2026
Reply from Hays Travel - Houghton
Thank you for your lovely feedback,
It was a pleasure to help you in store and I'm sure you will have a fab time!
Kind Regards,
Katie
Reply from Hays Travel - Houghton
Thank you for your lovely review. It was a pleasure to help you get your trip booked up and I hope you have a fantastic time!
Thanks - Katie
Reply from Hays Travel - Houghton
Thank you for the great feedback, we really appreciate this.
Many thanks Libby .
Be well looked after from start to finish, and after that as well
The best help you we ever get, from start to finish, and after that as well.
You don’t get pushed, only helped, and you won’t regret using them !!
January 27, 2026
Reply from Hays Travel - Houghton
Thank you for your lovely feedback Joe,
It was a pleasure to help you as always.
Kind Regards,
Vicki
Always really good service by all staff…
Always really good service by all staff but we always ask for cloe
January 27, 2026
Reply from Hays Travel - Houghton
Thank you for your lovely feedback,
It is always a pleasure to help you.
Kind Regards,
Chloe
The girls st the Houghton branch are…
The girls st the Houghton branch are great they really know there stuff and we have book lots of holidays friendly and have a laugh 😃 xxx
January 21, 2026
Reply from Hays Travel - Houghton
Thank you for your lovely feedback Helen,
It is always a pleasure to help you.
Kind Regards,
Chloe
Booked in record time
Katie asked what I wanted and immediately found it. She then went on and got me the best deal available . The whole experience was most satisfying and I will definitely use Hays Travel in the future. Well done Katie.
January 27, 2026
Reply from Hays Travel - Houghton
Thank you for your lovely feedback
It was a pleasure to help you in store.
I will look forward to seeing you in here again soon.
Kind regards,
Katie
The assistant was professional helpful…
The assistant was professional helpful and pleasant.
January 27, 2026
Reply from Hays Travel - Houghton
Thank you for this lovely feedback.
It was a pleasure to help get both your holidays arranged.
I look forward to seeing you again soon.
Kind Regards
Vicki
Reply from Hays Travel - Houghton
Thank you for you lovely feedback Kyle,
It was a pleasure to help you.
Kind Regards,
Annalisa
As always the staff make you feel…
As always the staff make you feel welcome as soon as you walk into shop. Go above and beyond to get the customer exactly what they are looking for and take the time to look for the best deal for you. I wouldn't book a holiday anywhere else
January 21, 2026
Reply from Hays Travel - Houghton
Thank you for your lovely feedback Michelle,
It is always a pleasure to help you.
Kind Regards,
Chloe
Reply from Hays Travel - Houghton
Thank you for you lovely feedback Sean,
It is always a pleasure to help you.
Kind Regards,
Annalisa
Katie was very helpful and obliging
Katie was very helpful and obliging. Checking out all our requests. Happy with the deal she got us. Thank you.
January 23, 2026
Reply from Hays Travel - Houghton
Thank you for your lovely feedback
It was a pleasure to help you in store.
I will look forward to seeing you in here again soon.
Kind regards,
Katie
Lovley young girl called Libby she…
Lovley young girl called Libby she called back when she said she would and in store could not do enough for us booking straight forward will be back when I go on holiday again
January 22, 2026
Reply from Hays Travel - Houghton
Thankyou for this lovely review Mrs Winder,
was a pleasure to get you booked up hope you have a lovely time away and I look forward to seeing you back in shop for your next one!
Many thanks, Libby
Reply from Hays Travel - Houghton
Thank you for this lovely feedback.
It was a pleasure to help you get your special holiday all arranged.
I look forward to seeing you both again soon.
Kind Regards
Vicki
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