Rachel is so friendly and helpful. Booking was so quick and efficient and nothing is too much trouble. We have been using them for years (even when they were only online). Would absolutely recommend t... See more
Company replied
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Rachel is so friendly and helpful. Booking was so quick and efficient and nothing is too much trouble. We have been using them for years (even when they were only online). Would absolutely recommend t... See more
Company replied
The young lady who helped me couldn't have been anymore helpful she did her up most to book me the best HOLIDAYS I could possibly booked. Explained anything I didn't understand till I got it TO... See more
Company replied
We are always welcomed with a smile staff are great and would definitely tell friends and family to go to book their holidays there
We always have a great experience when we book with Hays Travel Nothing is too much for the staff. Ruby dealt with our booking with the usual amount of care and attention. I prefer to weal with a tra... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
15 King Street, HD1 2PZ, Huddersfield, United Kingdom
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As always, a friendly greeting and efficient service. You take the hassle out of holiday bookings for computer illiterates! We use Hays for every holiday booking and recommend you to our friends.
Thanks, Rachel and everyone else st King St.

Reply from Hays Travel - Huddersfield
Harry found just what we wanted. Very efficient and knowledgeable

Reply from Hays Travel - Huddersfield

Reply from Hays Travel - Huddersfield
Excellent service from Janine. Helpful and knowledgeable. Will return to book cruise next year.

Reply from Hays Travel - Huddersfield
We have booked through Hays on several occasions and the reason we do so is because we always feel secure about our holiday.The staff are brilliant and bend over backwards to ensure we are happy.
Keep up the good work.

Reply from Hays Travel - Huddersfield

Reply from Hays Travel - Huddersfield
Amazing, friendly company.
Harry found us an exceptional deal too good to miss, travelling to Melia Dunas, Sal in Cap Verde at Christmas. We are so looking forward to our holiday! Cant thank you enough

Reply from Hays Travel - Huddersfield
Your Advisor was very helpful and went through different options of holidays for us to choice from.

Reply from Hays Travel - Huddersfield
Harry was very good and patient
He was very knowledgeable

Reply from Hays Travel - Huddersfield

Reply from Hays Travel - Huddersfield
Very helpful and knowledgeable. Thanks to Janine at Huddersfield

Reply from Hays Travel - Huddersfield
The service was second to none, we were unsure about certain aspects of cruising as this is our first one, Rachel talked us through most of it, so yeah highly satisfied.

Reply from Hays Travel - Huddersfield
Ruby was pleasant. But on receiving the tickets the flights were not what I required so I am waiting to see what can be done. Nothing done agent wants £441 to change one flight and no real assistance from Hays. In future must consider who i book with. Hays are blaiming me for the error which i don,t accept

Reply from Hays Travel - Huddersfield
Harry was very helpful and patient and sorted everything for us

Reply from Hays Travel - Huddersfield
Harry was amazing as always, really helpful and always manages to get us a really good deal

Reply from Hays Travel - Huddersfield
Booking process extremely straightforward. All questions asked were confidently answered.

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Reply from Hays Travel - Huddersfield

Reply from Hays Travel - Huddersfield
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