Hays Travel - Huddersfield Reviews 

817
TrustScore 5 out of 5

4.9

15 King Street, HD1 2PZ Huddersfield, GB


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Rated 5 out of 5 stars

The young lady who helped me couldn't have been anymore helpful she did her up most to book me the best HOLIDAYS I could possibly booked. Explained anything I didn't understand till I got it TO... See more

Company replied

Rated 5 out of 5 stars

We always have a great experience when we book with Hays Travel Nothing is too much for the staff. Ruby dealt with our booking with the usual amount of care and attention. I prefer to weal with a tra... See more

Company replied

Rated 5 out of 5 stars

We are booking our honeymoon for next year and had a vague idea and budget which we gave to the absolutely wonderful Sarah in the Huddersfield branch. She spent ages researching options for us prese... See more

Company replied

Rated 5 out of 5 stars

The staff member Ruby, (the name on my docs) listed to what I was looking for and came up with some great options. She was so friendly and helpful and found us a great priced holiday. I went in to che... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 15 King Street, HD1 2PZ, Huddersfield, United Kingdom

  • 01484 817620

4.9

Excellent

TrustScore 5 out of 5

817 reviews

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4.9

All reviews

(817)

118,033 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful personableand face to face…

Helpful personable face to face interactions with knowledgeable, efficient staff…what more can a customer ask for.

November 6, 2025
Hays Travel - Huddersfield logo

Reply from Hays Travel - Huddersfield

Thank you for your feedback ,have a fabulous holiday .
Regards Kim and Janine

Rated 4 out of 5 stars

Harry is very efficient and listened to…

Harry is very efficient and listened to what we wanted to book unlike our previous booking with KIM when we asked for a hotel that was close to a resort centre and flat as Joy has mobility issues. Instead we ended up at the top of a steep hill and no access to the "resort" barely a village. The only option was a taxi at 40 euros a round trip. Bitterly disappointing.

October 23, 2025
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Reply from Hays Travel - Huddersfield

Thank you for your feedback Derek and have a lovely holiday - Harry

Rated 5 out of 5 stars
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Reply from Hays Travel - Huddersfield

Hi Mrs Cowgill,
Thank you for your lovely review, it was a pleasure to book you both. You will have a lovely time when it comes around.
Kind Regards
Rachel

Rated 5 out of 5 stars

The staff were very welcoming

The staff were very welcoming. Having booked with your company before and always been very happy with the service i have received.

October 17, 2025
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Reply from Hays Travel - Huddersfield

Have a fantastic holiday in Lindos .
Thank you for taking time to leave a review .
Ruby

Rated 5 out of 5 stars

Great Customer Service

As ever staff were really helpful and friendly. Took the time to ensure the holiday met our requirements. Very knowledgeable with lots of useful tips.

October 25, 2025
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Reply from Hays Travel - Huddersfield

Hi Rachel,
Thank you for your lovely review, it was a pleasure to get you both booked, especially for the cruise you had been thinking about for months! Have a fab holiday and see you soon.
Kind Regards
Rachel

Rated 5 out of 5 stars

Excellent

Excellent. Knowledgeable. Curtious. Patience. Kindness

October 15, 2025
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Reply from Hays Travel - Huddersfield

Thank you for your feedback Rosalien , have a fabulous time with your family.
Kind Regards
Kim

Rated 5 out of 5 stars

Great staff

Went on to find a 4 day break and they found exactly what we wanted really helpful 🙂

October 22, 2025
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Reply from Hays Travel - Huddersfield

Happy you were happy with your choice

Regards
Harry

Rated 5 out of 5 stars

fantastic

They make you feel welcome nice friendly Atmosphere at the Hays Travel Agency put your mind at ease which holiday you are going to buy from them good customer service all round 10/10

October 13, 2025
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Reply from Hays Travel - Huddersfield

Thank your for your lovely review .
Kind regards
Kim

Rated 5 out of 5 stars

A Last minute booking

Kim found us a holiday that fulfilled all our requirements

October 15, 2025
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Reply from Hays Travel - Huddersfield

Have a great time ladies .
Kim

Rated 5 out of 5 stars

Excellent as always

Excellent as always. Hayes are always my first place to go to book a holiday. Nothing is too much trouble for the staff. Always feel a valued customer and that's why I keep coming back.

October 14, 2025
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Reply from Hays Travel - Huddersfield

Hi Thank you so much for your patience with me my 3rd booking so you have done wonders for my confidence leaving this great review
Kind Regards
Keeley

Rated 5 out of 5 stars

FtirndlyFriendly

Friendly, knowledgeable staff

October 12, 2025
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Reply from Hays Travel - Huddersfield

Thank you Alison , it was a pleasure.
Rachel

Rated 5 out of 5 stars

Both women that looked after me to book a holiday were…

Both women that looked after me to book a holiday over the xmas period were really attentive to my needs. They stayed calm and found me a brilliant holiday. They appeared knowledgeable about Madeira and answered all my questions.

October 18, 2025
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Reply from Hays Travel - Huddersfield

Hi Mrs Wilson,
Thank you so much for your lovely review, it was a pleasure to book you. You will have an amazing time away.
Kind Regards
Rachel x

Rated 5 out of 5 stars

Kim went over and above in order to get…

Kim went over and above in order to get the best possible break for me.

October 15, 2025
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Reply from Hays Travel - Huddersfield

Morning Daniela,
Its always a pleasure to book your Holidays , keeps me on my toes ,
Thank you for taking time to feedback
Kind Regards ,
Kim

Rated 5 out of 5 stars

i was there almost 2 hours but the lady…

i was there almost 2 hours but the lady doing my holiday program was patient and spent a lot of time booking my holidays on phone with Alfa

October 13, 2025
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Reply from Hays Travel - Huddersfield

Thank you for the lovely review. I was so glad we could get your holidays all booked for you.

Rated 5 out of 5 stars

Booked a holiday

Booked a holiday. Harry from the Huddersfield store was amazing. He worked hard to get me a good deal and he did.

October 9, 2025
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Reply from Hays Travel - Huddersfield

Hi Mrs Rogers,
Thank you for your lovely review, it was a pleasure to get you both booked.
Kind Regards
Harry

Rated 5 out of 5 stars

Personal touch

Personal touch. Friendly helpful staff

October 11, 2025
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Reply from Hays Travel - Huddersfield

Thank you for leaving a review Diane and for being so patient with our Apprentice today , As you know you were her first booking she was so excited to of booked the holiday for you .
Kim

Rated 5 out of 5 stars

More great service

As always, a friendly greeting and efficient service. You take the hassle out of holiday bookings for computer illiterates! We use Hays for every holiday booking and recommend you to our friends.
Thanks, Rachel and everyone else st King St.

October 7, 2025
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Reply from Hays Travel - Huddersfield

Hi Mr&Mrs Pearce,
Thank you for your lovely review, always a pleasure to book you both. You will have an amazing time when you go away.
Many Thanks,
Rachel

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