Hays Travel - Hull Morrisons Reviews 

868
TrustScore 5 out of 5

4.9

Holderness Road, HU9 3JA Hull, GB


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Rated 5 out of 5 stars

Hi niaomi was amazing so helpful she answered all our questions promptly,and also showed us every detail of the cruise which was perfect thankyou soo much 😁

Company replied

Rated 5 out of 5 stars

Staff are friendly and helpful. I've been booking holidays with them for a number of years and will continue to do so.

Company replied

Rated 5 out of 5 stars

Naomi looked after me yesterday and She is part of Hays travel at the holderness Road branch which are always extremely friendly and give great advice. We have confidence in their ability to find... See more

Company replied

Rated 5 out of 5 stars

As always nothing was too much trouble very friendly and helpful staff and got me a great holiday at an even greater price wouldn’t go anywhere else

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Holderness Road, HU9 3JA, Hull, United Kingdom

  • 01482534921

4.9

Excellent

TrustScore 5 out of 5

868 reviews

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4.9

All reviews

(868)

125,952 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful on the phone easy to book…

Very helpful on the phone easy to book my holiday will be booking again very shortly thanks Lexi

May 28, 2026
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Reply from Hays Travel - Hull Morrisons

Thank you for your 5 star review, we appreciate it and glad we can help :)

Rated 5 out of 5 stars

Making booking a holiday easy

Naiomi Listened to what I wanted then made sure my requirements were met with out any hassle. She made this booking seem so easy unlike my last booking (with another branch) I will be booking my other holidays with Naiomi. she is a credit to the Company.
Again a great branch to deal with

May 24, 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we appreciate it and glad we can help :)

Rated 1 out of 5 stars

Used this company twice.

Used this company twice.
I had to cancel my holiday which I had just taken out. It was a no deposit. They tried charging me over £300 which I had to dig my heals in and say no!
I believe other people could have fallen for this little stunt of theirs. This is why they get a 1 star.
Personally I will never use this company again !

January 8, 2026
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Reply from Hays Travel - Hull Morrisons

Anita Dolman,

We are sorry to hear about your experience and the frustration regarding the cancellation charge. The holiday was booked under the zero deposit campaign in which it does state on the paperwork that if cancelled the deposit would be due. This has been explained to you on various occasions. If you wish to continue to take this further please contact the Customer Services Department

Kind Regards
Hays Travel

Rated 5 out of 5 stars

sorted a good deal for us

sorted a good deal for us ,Well worth a visit and can match or get close to online holiday prices many thanks Steve and Janet

May 17, 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are happy to help :)

Rated 5 out of 5 stars

We came into the store with an open…

We came into the stores with an open mind on finding a honeymoon destination not really knowing where to go, the young lady who dealt with us was amazing and very helpful, we left after booking with you, can’t thank you enough for all your help

May 23, 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are glad we can help :)

Rated 5 out of 5 stars

Amazing service

We dealt with Elisha who helped us book 3 holidays , she was kind, patient and informative, she went the extra mile and went through locations to visit in the countries we were visiting ! We’re super greatful , thanks Elisha ! 🥰

May 17, 2026
Unprompted review
Hays Travel - Hull Morrisons logo

Reply from Hays Travel - Hull Morrisons

Thank you for your 5 star review, we are glad we could help :)

Rated 5 out of 5 stars

Staff are always great and do what we…

Staff are always great and do what we ask of them never had a bad word towards all the staff at holderness road Morriston store they go the extra mile to please us

May 21, 2026
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Reply from Hays Travel - Hull Morrisons

Thank you for your 5 star review, we are glad we could help :)

Rated 5 out of 5 stars

Your Agent was very helpful as we had …

Your Agent was very helpful as we had no destination planned. We gave her the dates we wanted to go on holiday and she found the ideal holiday for us. She was very efficient

May 14, 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are glad we could help :)

Rated 5 out of 5 stars

Asset to the company.

We have booked quite a few holidays with hays travel especially elisha. So friendly and so helpful.she must be a asset to the company .

May 11, 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we really appreciate it and glad we can help :)

Rated 5 out of 5 stars

The staff are always friendly and…

The staff are always friendly and listen to what you’re asking for. They found exactly what we needed and had it booked in hours

May 2, 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are glad we can help :)

Rated 5 out of 5 stars

Great service

On entering the branch i was greeted by friendly staff who were very happy to help. Lots of help and advice regarding my holiday and they were very knowledgable regarding the hotels and area.

May 6, 2026
Hays Travel - Hull Morrisons logo

Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are glad we can help :)

Rated 5 out of 5 stars

very professional throughout…

very professional throughout,i have no hesitation booking again,i subsequently have done again

April 28, 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review :)

Rated 5 out of 5 stars

Booking was nice and easy

Booking was nice and easy , staff were very helpful as always and helped us book a holiday that suited us all perfectly. They gave us all the info and helped with travel insurance and holiday money . Well done hays travel .

April 26, 2026
Hays Travel - Hull Morrisons logo

Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are glad we can help :)

Rated 5 out of 5 stars

Elisha and her colleagues make you…

Elisha and her colleagues make you welcome and feel well informed about your holiday.we have booked many holidays with the hull branch at Morrisons and hope to book more in the future.

May 2, 2026
Hays Travel - Hull Morrisons logo

Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are always happy to help :)

Rated 5 out of 5 stars

We always book our holidays here.

We always book our holidays here.
The staff are friendly and efficient.
They always find us the holiday that we are looking for and our parking and airport assistant needs.

May 2, 2026
Hays Travel - Hull Morrisons logo

Reply from Hays Travel - Hull Morrisons

Thank you for your 5 star review, we are always happy to help :)

Rated 3 out of 5 stars

Holiday 2028…

Was called to remind me they were taking bookings for the 2028 l had shown interest in. Millie went through the itinerary with me again which was good but l reminded her l still had a copy at home.
Forgot to ask and was not asked if l was a HM Forces veteran (or Blue Light holder)as l know some travel agents offer discounts

May 1, 2026
Hays Travel - Hull Morrisons logo

Reply from Hays Travel - Hull Morrisons

Hi Harry, If you bring your Vetarans Card in we can submit it to P and O for you and see what they come up with :-) Stephanie Branch Manager

Rated 5 out of 5 stars

Top class customer service

I booked 2 holidays with Keiran on Saturday morning. Nothing was too much trouble for him. He gave us some comparisons so that we could afford 2 holidays and he even looked at a holiday for next year. He is professional, friendly and polite and worked hard to help us. Top class customer service. Thank you Kieran, thank you Hays Travel.

April 26, 2026
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Reply from Hays Travel - Hull Morrisons

Thankyou for your 5 star review, we are always happy to help :)

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