Hays Travel - Hyde Reviews 

373
TrustScore 5 out of 5

4.9

34 Market Place, SK14 2QU Hyde, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Much prefer to book at a travel agents, don't do on line. Always get great service at Hays Hyde whether booking holiday or getting holiday money.

Company replied

Rated 5 out of 5 stars

From my first call to Helen in the Hyde office the professional service I received was marvellous she helped me get the best deal I could have got Thank you 😊

Company replied

Rated 5 out of 5 stars

We went in to book a cruise for 2027 for a celebration. Didn't really know what we wanted . But Helen was great she talked us through our options and budget finding us our perfect cruise. She was ve... See more

Company replied

Rated 5 out of 5 stars

Helen was amazing. She had the knowledge of the country we were travelling. She explained everything thoroughly and answered all our questions. She tailored made the holiday for us .

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 34 Market Place, SK14 2QU, Hyde, United Kingdom

  • 01615328975

4.9

Excellent

TrustScore 5 out of 5

373 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(373)

123,510 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful service knowledgeable team…

Very helpful service knowledgeable team helped us book our holiday making it very easy and stress free

January 12, 2026
Hays Travel - Hyde logo

Reply from Hays Travel - Hyde

Thank you very much for your kind review. I’m really pleased to hear that you found the service helpful and the booking process easy and stress-free. It was a pleasure helping you arrange your holiday, and I hope you have an amazing time away. I look forward to assisting you again in the future.

Rated 5 out of 5 stars

Myla dealt with our enquiry

Myla dealt with our enquiry. She was very friendly. Listening to our requests and she found us just what we were looking for, changing flight times to suit our needs too. It was a pleasure on our first visit to this branch in Hyde. We now look forward to our holiday.

January 4, 2026
Hays Travel - Hyde logo

Reply from Hays Travel - Hyde

Thanks so much for this lovely review Sue. It was our pleasure to welcome you to Hyde branch and look forward to perhaps booking many more of your travels! Helen :)

Rated 5 out of 5 stars

The service we received was very…

The service we received was very professional, we were able to get all the information we needed for our planned holiday, we came home feeling very happy with our choice.

January 3, 2026
Hays Travel - Hyde logo

Reply from Hays Travel - Hyde

Thank you very much for your kind feedback. We’re so pleased to hear you were happy with our service and felt confident in your holiday choice. We hope you have a wonderful trip and look forward to helping you again in the future. Team Hyde :)

Rated 5 out of 5 stars

Friendly polite

Friendly polite

December 20, 2025
Hays Travel - Hyde logo

Reply from Hays Travel - Hyde

Thank you for this lovely and valuable feedback. Thanks Team Hyde :)

Rated 5 out of 5 stars

Excellent service

Excellent service. Happy friendly staff with good knowledge xx 😘 ❤️

December 12, 2025
Hays Travel - Hyde logo

Reply from Hays Travel - Hyde

Thanks so much Gill. Always a pleasure to book your travel. Have a wonderful Christmas and we'll see you in the New Year. Helen :)

Rated 5 out of 5 stars

I was a last minute customer.

I was a last minute customer just going in the shop for a quote on a holiday to Lapland next year. Myla was lovely she went out of her way for me and I ended up booking the holiday. I apologised for being last minute but she said it was no trouble at all. I would definitely go to Myla again for any future holidays 100% she was polite and very helpful.

December 3, 2025
Hays Travel - Hyde logo

Reply from Hays Travel - Hyde

Hi Jennifer,

Thank you so much for your lovely 5-star review! I’m really glad I could help you with your Lapland holiday, and it was absolutely no trouble at all — last-minute or not. It means a lot to hear that you had a positive experience, and I’m so grateful for your kind words.

I’m thrilled you decided to book, and I’d be more than happy to help you again with any future holidays.

Thank you again,
Myla

Rated 5 out of 5 stars

Very helpful and polite

Very helpful and polite

November 18, 2025
Hays Travel - Hyde logo

Reply from Hays Travel - Hyde

Thanks for this valued feedback. We look forward to seeing you again soon :) Helen

Rated 5 out of 5 stars

Myla was very helpful with helping us…

Myla was very helpful with helping us search for our holiday, would highly recommend x

November 23, 2025
Hays Travel - Hyde logo

Reply from Hays Travel - Hyde

Thank you for your lovely words, I will pass this onto Myla! :) - Eve

Rated 5 out of 5 stars

What I experienced from Hays travel…

What I experienced from Hays travel that they were fabulous and kind people.
They were amazing staff that really helped me with everything.
I will be booking all my holidays through them in the future.

November 16, 2025
Hays Travel - Hyde logo

Reply from Hays Travel - Hyde

Thank you so much for your wonderful review! We're delighted to hear that you found our team at Hays Travel to be fabulous, kind, and helpful. Providing excellent service and support is what we always strive for, so it’s lovely to know we made your experience a great one.

We truly appreciate your trust and can’t wait to help you plan more amazing holidays in the future!

Thank you again for choosing us. ✨✈️

Rated 5 out of 5 stars

Summer Holiday..

Went with only only dates and basic idea of possible destinations and came out with a booked holiday.

November 15, 2025
Hays Travel - Hyde logo

Reply from Hays Travel - Hyde

Thanks for your great review! We’re so glad our team could help and that you had an excellent experience with us.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

November 12, 2025
Hays Travel - Hyde logo

Reply from Hays Travel - Hyde

Thanks for your great review! We’re so glad our team could help and that you had an excellent experience with us.

Rated 5 out of 5 stars

Super friendly

Super friendly, helpful and very knowledgeable. Very professional and efficient service too .

November 9, 2025
Hays Travel - Hyde logo

Reply from Hays Travel - Hyde

Thank you so much for your lovely review! I really appreciate your kind words — it means a lot to know you found the service friendly, helpful, and professional. It was a pleasure helping you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look