Much prefer to book at a travel agents, don't do on line. Always get great service at Hays Hyde whether booking holiday or getting holiday money.
Company replied
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Much prefer to book at a travel agents, don't do on line. Always get great service at Hays Hyde whether booking holiday or getting holiday money.
Company replied
From my first call to Helen in the Hyde office the professional service I received was marvellous she helped me get the best deal I could have got Thank you 😊
Company replied
We went in to book a cruise for 2027 for a celebration. Didn't really know what we wanted . But Helen was great she talked us through our options and budget finding us our perfect cruise. She was ve... See more
Company replied
Helen was amazing. She had the knowledge of the country we were travelling. She explained everything thoroughly and answered all our questions. She tailored made the holiday for us .
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
34 Market Place, SK14 2QU, Hyde, United Kingdom
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A very nice experience. Clean shop with pleasant helpful staff. I knew where I wanted to go and was then helped through all the options to enable me to make a decision and book my holiday. Saved me a little bit of money too.

Reply from Hays Travel - Hyde
Went out of her way to find us different prices looked on app for taxi prices

Reply from Hays Travel - Hyde
I only called in to ask about the med cruise and they were very helpful that l had to book there and then very pleased with your company thank you

Reply from Hays Travel - Hyde

Reply from Hays Travel - Hyde
Myla was a fantastic help, I gave her my budget and she found me a beautiful holiday that me and my family are very excited to go on. I will be returning to hays to book another holiday

Reply from Hays Travel - Hyde

Reply from Hays Travel - Hyde
Ella at the Hyde branch was brilliant,
Helped me find the right holiday.
Professional and understanding.

Reply from Hays Travel - Hyde
Very friendly and helpful, nothing was too much. Would definitely book again with them.

Reply from Hays Travel - Hyde
I am soo happy with my holiday booking I did with Hays travel thank you soo much once again. It is also my second time booking my holidays with Hays travel I love the service you provide. I want to personally thank Ella for all her help. She was super helpful, and very lovely. Thank you Ella.

Reply from Hays Travel - Hyde
After just popping in and speaking to (I think her name was Ella) she couldn’t do enough to ensure I was happy! I only popped in on a whim to ask a couple of questions and the whole team at Hyde went above and beyond to ensure all my questions were answered and that the holiday I was booking for 2025 was exactly what I wanted! I’m so greatful! And I would definitely use hays travel Hyde again to book

Reply from Hays Travel - Hyde
Went into Hays with a vague idea of what we required,Helen was very knowledgeable and soon sussed out our requirements re location,venue and price.Great service, efficient and friendly,would definitely recommend.

Reply from Hays Travel - Hyde
Staff were very helpful getting me the best deal for my upcoming holiday.

Reply from Hays Travel - Hyde
Hellen (Hyde branch) was terrific and very knowledgable.
Many thanks
Brian

Reply from Hays Travel - Hyde
We wanted to change the original booking, and you were really helpful with that, so now we are happier with our new destiation.

Reply from Hays Travel - Hyde
All the staff were very friendly and helpful.
Jane dealt with us and she was great. She went above and beyond to find us the perfect holiday for the right price.
We couldn't fault the customer service.

Reply from Hays Travel - Hyde
I always book my holidays in Hyde branch, very friendly helpful informative staff.

Reply from Hays Travel - Hyde
Helen was patient (45 minutes researching the websites),professional and ultimately found the ideal holiday we wanted.

Reply from Hays Travel - Hyde
really pleasant and knowledgeable staff - nothing was too much trouble.

Reply from Hays Travel - Hyde
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