Great service finding us the best deal on a cruise booking. Also what to expect whilst on board and a personal recomendation from another. Good use of a local Hays Travel Agent.
Company replied
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Great service finding us the best deal on a cruise booking. Also what to expect whilst on board and a personal recomendation from another. Good use of a local Hays Travel Agent.
Company replied
As helpful as ever. Booked exactly what we wanted and even booked our seats and will check us in when agency re opens on Tuesday. Perfect for us as we are less confident since retiring.
Company replied
We popped into Hays travel in Hythe (Hampshire) to book a short cruise & Robin was so helpful & patient we booked a week's holiday in Ibiza as well. She also arranged car parking at Bournemouth airpor... See more
Company replied
The welcome you get when you walk in, the helpfulness of booking your holiday, making you feel straight away your holiday will be booked with no problems and at the same time ask as many questions you... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
3 High Street, SO45 6AG, Hythe, United Kingdom
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Mia,
Helped us book Our Holiday and made a few amendments which we wanted and keep us informed of any changes we required.
A very helpful and pleasant experience.
Paul&Helen

Reply from Hays Travel - Hythe
Chloe was so helpful looking out some trips for my forthcoming holiday. She took her time with me, explained various options and worked out the best itinerary for my 4 night stay.

Reply from Hays Travel - Hythe
The young lady was very clear and explained everything to us very pleased that’s why we booked

Reply from Hays Travel - Hythe
Mia was absolutely fantastic very
informative and polite a credit to your company . she covered every aspect of the holiday .

Reply from Hays Travel - Hythe
Very helpful and organised our 2026 holiday with easeThankyou

Reply from Hays Travel - Hythe
I found the staff friendly and helpful, any questions I asked were answered, I went in, told them what I was looking for, they quickly found a good spot in the right area, at the price I asked for (in fact they were able to fond the hotel I had looked at online and made it cheaper!)

Reply from Hays Travel - Hythe
Mia is so helpful, kind, caring that she gets the right holiday for us. We always wait to see Mia when we go now hays as she's goes above to help people.

Reply from Hays Travel - Hythe

Reply from Hays Travel - Hythe

Reply from Hays Travel - Hythe
Staff amazing. Nothing too much trouble. Booked a holiday we wanted to do this year but unable because no vacancy. So happy to of Booked it with Hays.

Reply from Hays Travel - Hythe

Reply from Hays Travel - Hythe
So helpful and friendly and knowledgeable they are like a little family

Reply from Hays Travel - Hythe

Reply from Hays Travel - Hythe
Went into shop, had a chat about what we were looking for and about 90 minutes later we bought a holiday. Once againg the lady who served us was helpfull and patient.

Reply from Hays Travel - Hythe
Very friendly helpful staff , went I got what I wanted in a short matter of time

Reply from Hays Travel - Hythe
Very pleasant experience was genuinely interested in what you wanted

Reply from Hays Travel - Hythe
The staff were excellent. Kind and informative. Answered questions I had without hesitation.

Reply from Hays Travel - Hythe
Everyone at hays travel are so helpful and make booking so easy as especially has my granddaughter is disabled. They really do go the extra mile i always book through hays and cannot recommend them enough.

Reply from Hays Travel - Hythe
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