Hays Travel - Hythe Reviews 

689
TrustScore 5 out of 5

4.9

3 High Street, SO45 6AG Hythe, GB


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Rated 5 out of 5 stars

Great service finding us the best deal on a cruise booking. Also what to expect whilst on board and a personal recomendation from another. Good use of a local Hays Travel Agent.

Company replied

Rated 5 out of 5 stars

As helpful as ever. Booked exactly what we wanted and even booked our seats and will check us in when agency re opens on Tuesday. Perfect for us as we are less confident since retiring.

Company replied

Rated 5 out of 5 stars

The agent (Chloe) I spoke to was very friendly and helpful when I was booking my holiday. She ensured that I had everything I needed including carparking. All documents were emailed to me very quickly... See more

Company replied

Rated 5 out of 5 stars

The welcome you get when you walk in, the helpfulness of booking your holiday, making you feel straight away your holiday will be booked with no problems and at the same time ask as many questions you... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

689 reviews

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4.9

All reviews

(689)

126,693 reviews in the last 12 months

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Rated 4 out of 5 stars

Staff very attentive

Staff very attentive
Investigated different options with minimal fuss
Always friendly and knowledgeable about holidays and locations

April 10, 2026
Hays Travel - Hythe logo

Reply from Hays Travel - Hythe

Thank you for your lovely comments!

Rated 5 out of 5 stars

We have made several bookings with Ruby…

We have made several bookings with Ruby now and she has been nothing but accommodating and professional. We wouldn’t go anywhere else as she always knows what we are after. Thank you

April 9, 2026
Hays Travel - Hythe logo

Reply from Hays Travel - Hythe

Thank you for your lovely review Lisa. We will pass this feedback onto Ruby :)

Rated 5 out of 5 stars

We were unsure of exactly what we…

We were unsure of exactly what we wanted. Staff were friendly and extremely helpful, and spent a considerable amount of time in telephone conversation with travel companies.

February 3, 2026
Hays Travel - Hythe logo

Reply from Hays Travel - Hythe

Thank you for your lovely review :)

Rated 5 out of 5 stars

Very helpful service

Very helpful service. We were welcomed by Vicky and although our plans were vague she went out of her way to give us options and all of the information she had available at the time. Later contacting us with comprehensive quotes, and then further quotes for an alternative holiday, we went on to book with the company. Although Vicky wasn't in branch, 2 other members of the team completed the booking for us. A lovely branch and a credit to the Hays travel business.

March 31, 2026
Hays Travel - Hythe logo

Reply from Hays Travel - Hythe

Thank you for your lovely comments!

Rated 5 out of 5 stars

Very helpful staff

Make booking a holiday very simple and efficient. Very helpful staff

February 21, 2026
Hays Travel - Hythe logo

Reply from Hays Travel - Hythe

Thank you for your lovely comments!

Rated 5 out of 5 stars

Prompt

Prompt, polite service

March 17, 2026
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Reply from Hays Travel - Hythe

Thank you for your lovely comments!

Rated 5 out of 5 stars

5 star ⭐ experience

Greatest experience with Robyn at Hays Travel in Hythe.
She came up with a perfect solution to what we were looking for.
Our Andorra ski trip has been perfect.
Thank you, we will be returning to book with you again. 5 star ⭐ service.

March 16, 2026
Unprompted review
Hays Travel - Hythe logo

Reply from Hays Travel - Hythe

Thank you for your lovely comments Michelle!

Rated 5 out of 5 stars

Always very helpful and friendly

Always very helpful and friendly. Nothing is too much trouble, you can take all the time you need. We always find lovely holiday. Thanks to the lovely staff.

March 15, 2026
Hays Travel - Hythe logo

Reply from Hays Travel - Hythe

Thank you for your lovely comments! 🥰

Rated 5 out of 5 stars

Cruise booking

The member of staff that served myself and my husband was helpful and listened to all our queries regarding the cruise we wanted to book. She dealt with all our particular requirements and explained the time line of the booking.

March 2, 2026
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Reply from Hays Travel - Hythe

Thank you for your lovely comments!

Rated 5 out of 5 stars

Excellent service from Robyn

Robyn was brilliant at finding a holiday for us! she spent time looking at different options and finding us a great price.
She printed all of our documents and even offered to check in for us! We had a couple of questions before our holiday and she was able to investigate and answer everything professionally and efficiently. Thank you Robyn for an amazing service! We will definitely be booking with you again.

January 22, 2026
Hays Travel - Hythe logo

Reply from Hays Travel - Hythe

Thank you for your lovely comments! 🥰

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