From my first contact with Nadia all communications were first class,she managed to organise our family holiday of 12 of us to turkey.we were given many option and her knowledge was second to none .Th... See more
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We had a very pleasant welcome from Erin and she couldn't have been more helpful. Our first experience of Hays Travel, hopefully not our last.
Staff are always helpful, friendly and professional. All our holidays since holidays have been with Hays Inverness. Nadia Just stopped to say hi and got us out second booking in 6 months with a plea... See more
Company replied
Elana at Hays travel Inverness has helped booked us on a Disney Cruise last year and a holiday to Benidorm this year. She has made sure our stays were suitable for mobility needs and looked in great... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
13 Ingles St, IV1 1HN, Inverness, United Kingdom
- 01463 897 880
4.9
Excellent
958 reviews
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Very helpful and patient staff.
I am quite elderly, although pretty fit, but haven't travelled for a while. I had 2 different itineraries in mind for my flights, 2 each way, but the agent suggested a third and compared the advantages, or otherwise of the options; having decided, I was being a bit dithery about actually going ahead there and then and booking, but she was very patient about it even when I decided, when she had started the process, that I should first consult my son whom I am going to visit abroad; having done this I did later make the booking with her over the phone. I appreciated the fact that she was not at all "pushy" or trying to hurry me up.
July 5, 2026
Reply from Hays Travel - Inverness
Judith Robins,
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience with us. We always aim to provide patient and helpful service, and we're glad we could assist you in finding the perfect flight. We look forward to helping you with your future travel plans, Erin
Kind Regards
Hays Travel Hastings
They really look after you and the…
They really look after you and the service is excellent we would not go any where else
July 5, 2026
Reply from Hays Travel - Inverness
Peter,
Thank you so much for your wonderful review! We are delighted to hear that you consistently receive excellent service and that you wouldn't go anywhere else. We truly appreciate your loyalty.
Kind Regards
Hays Travel Inverness
Reply from Hays Travel - Inverness
anon,
Thank you for your wonderful feedback! We are so pleased to hear that you found our service professional, friendly, and efficient.
Kind Regards
Hays Travel
Elana was very helpful in helping us…
Elana was very helpful in helping us find the perfect break which we are very happy with.
July 1, 2026
Reply from Hays Travel - Inverness
Susan Macleod,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was very helpful in finding you the perfect break.
Kind Regards
Hays Travel
Erin was very helpful and patient with…
Erin was very helpful and patient with us while we decided what holiday and destination we wanted. She printed off our information without being asked (I'm old school and like paper copies) Our holiday payments were set up in a jiffy. A very seamless experience. Thankyou Erin ,
July 1, 2026
Reply from Hays Travel - Inverness
Carol Baird,
Thank you for taking the time to share your wonderful experience! We are so pleased to hear that you found our service helpful and patient while choosing your holiday. We hope you have a fantastic trip!
Kind Regards
Erin
Excellent
Excellent service every time we book a holiday that's why we go back to hays Inverness
June 30, 2026
Reply from Hays Travel - Inverness
Tania,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive excellent service and choose to book with us for your holidays.
Kind Regards
Hays Travel Inverness
Having used this company for many years.
My review in no way reflects on Elana,she could not have been more helpful in what was quite a challenging trip to organise for me. And it certainly wasn't about an envelope? Which I'm sure Hays Inverness are well aware?
June 19, 2026
Reply from Hays Travel - Inverness
Thank you for your feedback and we are glad you had good service from Elana Hays Inverness
Reply from Hays Travel - Inverness
Thank you for your kind remarks about Elana
Hays Travel Inverness, Amazing
Booking our first holiday abroad as a couple was made so easy, with help from Nadia.
Her knowledge on the destinations was amazing and she listened to what we wanted, we went in overwhelmed by the amount of choice. We now have our holiday booked and are so excited. We would highly recommend Hays Travel in Inverness and will definitely be going back when we book our next holiday. Many thanks Stuart & Jill.
June 19, 2026
Reply from Hays Travel - Inverness
s
We are so pleased to hear that booking your first holiday abroad was made easy and that Nadia could help you find the perfect destination. We appreciate your kind words and look forward to assisting you with future bookings!
Kind Regards
Hays Travel
Nadia listened to every word I said
Nadia listened to every word I said. Found the perfect holiday to meet this Delighted.
June 18, 2026
Reply from Hays Travel - Inverness
Thank you for your wonderful review! We are so pleased to hear that we could help you find the perfect holiday. We hope you have a fantastic trip! Hays Inverness
Friendly and Reliable
Nadia was, as always, very friendly and helpful. We had already decided which hotel to book but she helped us decide to book pool view room and extra legroom seats. We feel we can always rely on Hays Travel for honest advice, having booked with Nadia before, also with her colleague Elana. We hope to book another holiday, possibly in the winter.
June 12, 2026
Reply from Hays Travel - Inverness
Thank you for your wonderful feedback! We are so pleased to hear that we could assist you in booking your holiday and provide honest advice. We look forward to helping you plan your next trip.
All the boxes ticked -excellent service
I flew from Inverness to Heathrow in February en route to India. Except I didn’t as the route was via Dubai. I lost a lot of money, even the taxi transfers from terminal 3 to 5 were booked and paid for. The insurance naturally wouldn’t pay out.
It all took so much planning and arranging.
So I went to Hays for a holiday to Crete with friends, the lovely girl Elena did it all, even overnight in Gatwick for the outwards journey. Insurance too. As I’m deaf (and 74) assistance was arranged. Definitely no more DIY from now on. Excellent service and reasonable prices too.
June 14, 2026
Reply from Hays Travel - Inverness
We are truly glad to hear that our team was able to assist you with your holiday to Crete. It is wonderful to know that we could make the process smoother and more enjoyable for you, Hays Inverness
Nadia your holiday rep couldn't have…
Nadia your holiday rep couldn't have been more helpful a credit to your team nothing was too much trouble.
June 5, 2026
Reply from Hays Travel - Inverness
IAN FINDLAY,
Thanks Ian :) I hope you have a wonderful time away
Kind Regards
Nadia
Went into look at holidays and came out…
Went into look at holidays and came out with a Holiday for next year. Samantha was very helpful and knowledgeable. Will book again later in the year for this winter. We have used Hays Travel this last few years and no issues. Always Helpful
June 10, 2026
Reply from Hays Travel - Inverness
Evelyn,
We are so pleased to hear you had such a positive experience and found our team helpful and knowledgeable. We truly appreciate your continued loyalty and look forward to assisting you with your winter holiday plans!
Kind Regards
Hays Travel Inverness
Reply from Hays Travel - Inverness
Andy Forsyth,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our process easy and our staff helpful and friendly.
Kind Regards
Hays Travel Inverness
The girls at hays travel are always…
The girls at hays travel are always very pleasant and helpful
June 10, 2026
Reply from Hays Travel - Inverness
Andrew,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team members were pleasant and helpful. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Inverness
Fiona was more than helpful
Fiona was more than helpful
Pleasant and informative
And she has a good sense of humour
June 9, 2026
Reply from Hays Travel - Inverness
Stevie Barr,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was helpful, informative, and had a good sense of humor.
Kind Regards
Hays Travel Inverness
Reply from Hays Travel - Inverness
Marion ,
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently experience fantastic service from our team. We truly appreciate your kind words.
Kind Regards
Hays Travel Inverness
Great customer service from Elana
Great customer service from Elana. Knowledgeable and efficient and all done very quickly
June 5, 2026
Reply from Hays Travel - Inverness
Fiona,
Thank you for your wonderful feedback! We are so pleased to hear that our team member was knowledgeable and efficient, and that everything was handled quickly for you.
Kind Regards
Hays Travel Inverness
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