From my first contact with Nadia all communications were first class,she managed to organise our family holiday of 12 of us to turkey.we were given many option and her knowledge was second to none .Th... See more
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Staff are always helpful, friendly and professional. All our holidays since holidays have been with Hays Inverness. Nadia Just stopped to say hi and got us out second booking in 6 months with a plea... See more
Company replied
Elana at Hays travel Inverness has helped booked us on a Disney Cruise last year and a holiday to Benidorm this year. She has made sure our stays were suitable for mobility needs and looked in great... See more
Company replied
Nadia gave us a wonderful welcome. She then proceeded to search out a suitable holiday for us and we completed our booking very successfully. We have previously booked several holidays to various de... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
13 Ingles St, IV1 1HN, Inverness, United Kingdom
- 01463 897 880
4.9
Excellent
956 reviews
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Our assistant Mia was excellent
Our assistant Mia was excellent, very efficient on computer, and whole visit was a joy, booked and ready to go😂😂
May 31, 2026
Reply from Hays Travel - Inverness
Irene Pearson,
We're so glad to hear your visit was a joy and that everything was booked smoothly! Thank you for your kind words.
Kind Regards
Hays Travel
The staff at Inverness branch were…
The staff at Inverness branch were polite and helpful especially Maya made the hole experience easier for me, I'm very pleased with the service.
May 21, 2026
Reply from Hays Travel - Inverness
Irv,
We are so glad our team provided such a positive experience for you. Thank you for your kind words!
Kind Regards
Hays Travel
Excellent service from Fiona Hays Travel Inverness
Excellent service from Fiona. She was patient and helpful in finding us the perfect holiday in Porto.
I would definitely recommend Hays Travel.
May 28, 2026
Reply from Hays Travel - Inverness
Rosemary Nicol,
Thank you for your wonderful review! We are so pleased we could help you find your perfect holiday.
Kind Regards
Hays Travel
Reply from Hays Travel - Inverness
Angus,
We appreciate your kind words about our helpful staff. Thank you for your feedback!
Kind Regards
Hays Travel
Friendly, helpful and knowledgeable staff
I recently booked flights and had a great experience from start to finish. Elana was friendly, knowledgeable and incredibly patient as she compared my flight options and prices. Communication was excellent throughout, and everything was explained clearly.
The booking process was smooth and stress-free, and I felt confident knowing all the details were taken care of.
I can’t wait for my holiday! Thank you! 🤩 ✈️ 🇨🇦 🇺🇸
May 24, 2026
Reply from Hays Travel - Inverness
Hello Toots :) Thank you for the lovely review, Elana x
Reply from Hays Travel - Inverness
Morag,
We appreciate your kind words. We are so glad you had a positive experience with us. Team Inverness
Maya could not have done anymore to…
Maya could not have done anymore to help me find my holiday it took a fair bit of ground work to get a holiday with all my requests. Lovely friendly manor pleasant & knowledgeable about where I was asking. Anyway holiday booked & looking forward to booking with Hay’s travel again in the future. Definitely recommend. Maya & Erin both helpful excellent company representatives
May 21, 2026
Reply from Hays Travel - Inverness
We are so pleased to hear that our team was able to help you find your perfect holiday. We appreciate your kind words and look forward to assisting you again! Team Inverness
Reply from Hays Travel - Inverness
We are so glad you had a great experienc. Team Inverness
Excellent service
Fiona the assistant manager was excellent and friendly.
I use hays for most of my holidays and I find them reliable and great service.
May 3, 2026
Reply from Hays Travel - Inverness
Thank you for your kind words. We are so pleased to hear you consistently receive great service and find us reliable. Team Inverness
Pleasant staff and always helpful
Pleasant staff and always helpful. Great holidays and at a good price.
May 1, 2026
Reply from Hays Travel - Inverness
Thank you for your kind words! We are so pleased to hear you enjoyed your experience. Team Inverness.
Great customer service
The staff member made us feel very welcome and was very informative of the holiday.
May 4, 2026
Reply from Hays Travel - Inverness
We are so pleased our team made you feel welcome and provided helpful information. Thank you for your kind review. Team Inverness
Reply from Hays Travel - Inverness
We appreciate your kind words regarding our service . Team Inverness
Excellent service
Leigh who made our booking was excellent. She was friendly and knowledgeable and answered many a silly question we had ! Thank you
May 2, 2026
Reply from Hays Travel - Inverness
We're so glad to hear that our friendly and knowledgeable team member was excellent and helpful during your booking, even with all your questions!
Friendly service
Friendly service, very efficient and got our booking all done. 5⭐️ for Erin.
April 30, 2026
Reply from Hays Travel - Inverness
We're so pleased we could efficiently complete your booking. Thank you for your kind words!
The young lady who we spoke to about a…
The young lady who we spoke to about a cruise was very helpful and found my friend and I the perfect cruise and booked hotel for night before we were very happy with our treatment at hays travel.
April 29, 2026
Reply from Hays Travel - Inverness
We're so happy our team could find the perfect cruise and hotel for you. Thank you for your wonderful feedback!
Very helpful staff .Leigh was very…
Very helpful staff .Leigh was very helpful and very professional while we booking our special cruise to celebrate our 40th wedding anniversary .
April 29, 2026
Reply from Hays Travel - Inverness
We're delighted to hear that Leigh was so helpful and professional while you booked your special cruise to celebrate your 40th wedding anniversary.
Excellent Customer Service
Fiona kept in touch regarding availability and her personable style was an influence on booking.
She is an asset to your company.
April 27, 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to leave us such a wonderful review!
Excellent service!
We are very pleased with the service we have received each time we have visited. The ladies are cheery, friendly and nothing is too much trouble.
Always provide good options too, thank you so much!
April 23, 2026
Reply from Hays Travel - Inverness
We're so happy to hear that you're pleased with the service you've received during your visits from Elana. It's great to know our team's friendliness and helpfulness are appreciated. Thank you!
Reply from Hays Travel - Inverness
We're so glad we could assist you! It's wonderful to know you now have a booking and feel confident about it. Thank you for your review!
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