From my first contact with Nadia all communications were first class,she managed to organise our family holiday of 12 of us to turkey.we were given many option and her knowledge was second to none .Th... See more
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Staff are always helpful, friendly and professional. All our holidays since holidays have been with Hays Inverness. Nadia Just stopped to say hi and got us out second booking in 6 months with a plea... See more
Company replied
Elana at Hays travel Inverness has helped booked us on a Disney Cruise last year and a holiday to Benidorm this year. She has made sure our stays were suitable for mobility needs and looked in great... See more
Company replied
Nadia gave us a wonderful welcome. She then proceeded to search out a suitable holiday for us and we completed our booking very successfully. We have previously booked several holidays to various de... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
13 Ingles St, IV1 1HN, Inverness, United Kingdom
- 01463 897 880
4.9
Excellent
956 reviews
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Reply from Hays Travel - Inverness
We're so glad we could assist you! It's wonderful to know you now have a booking and feel confident about it. Thank you for your review!
Very helpful will use again for my next…
Very helpful will use again for my next booking hopefully
April 12, 2026
Reply from Hays Travel - Inverness
We appreciate your feedback and are so happy to have been helpful. We look forward to assisting with your next booking.
i have good services from the staff …
i have good services from the staff every time i book a holday in lnverness offices
April 23, 2026
Reply from Hays Travel - Inverness
We're happy to hear that our Inverness team consistently provides good service when you book your holidays. Thank you for your positive feedback
Very helpful agent ,however after being…
Very helpful agent ,however after being told e were checked In for flight sadly we weren't and cost us £110
April 14, 2026
Reply from Hays Travel - Inverness
We appreciate your feedback. We are sorry to hear about the check-in issue and the unexpected cost. We will look into what happened to prevent this in the future.
Reply from Hays Travel - Inverness
We appreciate your kind words. We are always happy to assist our customers with their bookings and provide friendly service.
Nadia was very efficient in providing a…
Nadia was very friendly and efficient in providing a quote and booking our cruise for us. This was done by email and phone and saved the journey to the store.
April 21, 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to leave us such a fantastic review! We're so glad we could provide a friendly and efficient booking experience for your cruise by email and phone.
First cruise
This is going to be our first cruise, your staff are amazing give us all the information that was needed well done first class I didn’t need to ask anything because it was all explained so expertly. Can’t wait 🛳️❤️👍.
April 19, 2026
Reply from Hays Travel - Inverness
We're delighted to hear that our team provided you with all the necessary information for your first cruise! We're so glad we could expertly explain everything and that you're excited.
I was served by Fiona
I was served by Fiona , who has booked holidays for us over many years. Excellent service , helpful , very pleasant manner, & goes out of her way to find all the best options available for the trip.
April 16, 2026
Reply from Hays Travel - Inverness
We appreciate your continued bookings with Fiona over the years. We're so glad that you find our service excellent and that we can find the best options for your trips.
Always a great service especially from…
Always a great service especially from the girls in Inverness, always find us a great deal.
April 8, 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to leave us this great review! We're so happy to hear that our team always finds a great deal for you.
5 star treatment as usual
5 star treatment as usual. It’s like meeting friends and having a chat that ends up with a booked holiday we are looking forward too.
April 14, 2026
Reply from Hays Travel - Inverness
We're happy to hear that you enjoy booking your holidays with us. We hope you have a wonderful time! Team Inverness
Package holiday booking
Although we thought we knew what we wanted, which is unusual for us, Maya took us through our options and helped us find a holiday we had probably been looking for years earlier! Maya was helpful and patient and we're really looking forward to our holiday. We've booked our last 3 holidays through Hays and we've had no issues.
April 12, 2026
Reply from Hays Travel - Inverness
We're so glad to hear that we could help you discover the holiday you've been searching for! It's great to know that you appreciate our team's patience and support. Thank you for booking with us again; we hope you enjoy your holiday!
Take the strain out of booking a holiday
Knowledgeable, helpful staff working as a team made the booking process painless.
April 5, 2026
Reply from Hays Travel - Inverness
We appreciate your kind words! We are so glad our knowledgeable and helpful team made your booking process easy. Team Inverness
Reply from Hays Travel - Inverness
We appreciate you taking the time to share your positive experience with us. We are so happy to hear that our team was helpful and friendly!
First class service from Elana
First class service from Elana , listened to what we wanted, found what we wanted and booked us up , nothing to much trouble did it all in a lovely yet proffesioal manner .
Thank you for been so great at your job , also got to mention the rest of the team always smile and greet you , this team is so happy from Nadia to the new starts .
Thank you
April 7, 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to share your experience. We are so happy to hear that you felt listened to and that we found what you wanted in a professional manner. It's great to know our team made you feel welcome. Nadia and team.
The young lady who served me was very…
The young lady who served me was very helpful and pleasant .explained everything clearly
March 27, 2026
Reply from Hays Travel - Inverness
We appreciate your positive feedback! We're so glad to hear that you found our service helpful and our explanations clear. Thank you!
Very friendly staff
Very friendly staff, extremely efficient service and quick. Totally satisfied 😌. Special mention to Elana,thank you.
March 27, 2026
Reply from Hays Travel - Inverness
We are so pleased to hear about your total satisfaction and that you found our team friendly and efficient. Thank you for mentioning Elana!
Excellent service in bookings flights…
Excellent service in bookings flights and hotel. Staff were great.
March 26, 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to leave us such a wonderful review! We are so glad to hear that you were happy with our service.
Great experience as always
Once again Hays Travel have done a fantastic job with me and my holidays.
Nothing is a problem for the gang in Inverness only good things can be said.
Well done Guys see you again next year.
March 15, 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to leave us such a wonderful review! We're so happy to hear that you had another fantastic experience with our team. We look forward to seeing you again !
Reply from Hays Travel - Inverness
Thank you for your feedback.
Flight booking
Warm mature professional good with people both on the phone when we made initial enquiries and later that day face to face
March 18, 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to share your experience. We're happy to hear that you felt well-supported by our team during your interactions.
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