From my first contact with Nadia all communications were first class,she managed to organise our family holiday of 12 of us to turkey.we were given many option and her knowledge was second to none .Th... See more
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Staff are always helpful, friendly and professional. All our holidays since holidays have been with Hays Inverness. Nadia Just stopped to say hi and got us out second booking in 6 months with a plea... See more
Company replied
Elana at Hays travel Inverness has helped booked us on a Disney Cruise last year and a holiday to Benidorm this year. She has made sure our stays were suitable for mobility needs and looked in great... See more
Company replied
Nadia gave us a wonderful welcome. She then proceeded to search out a suitable holiday for us and we completed our booking very successfully. We have previously booked several holidays to various de... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
13 Ingles St, IV1 1HN, Inverness, United Kingdom
- 01463 897 880
4.9
Excellent
958 reviews
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I have booked through Hays Travel…
I have booked through Hays Travel numerous times and have not had a problem. Courteous and professional staff.
February 3, 2026
Reply from Hays Travel - Inverness
We appreciate you choosing us for your bookings and are so glad to hear about the courteous and professional service you've experienced with our team.
Hays Travel
Excellent
Nothing was too much trouble and everything was explained clearly. Can’t fault them.
February 9, 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to share your experience. We are so happy to hear that our team provided such clear explanations for you.
Hays Travel
Disney Paris
Excellent service from Elana sorted everything quickly and efficiently just as we wanted first class service.
February 1, 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to leave us such a complimentary review! We're so glad we provided first-class service and efficiently sorted everything for you.
Hays Travel
Reply from Hays Travel - Inverness
We appreciate your kind words and are so happy we could provide such a helpful and positive experience for you.
Hays Travel
Made to feel very welcome when I first…
Made to feel very welcome when I first went in and on subsequent visits. Erin who looked after me was very helpful as were the other members who helped out when 2 phone calls were needed!
February 8, 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to share your kind words! We're so glad that you felt welcome and that our team could assist you effectively during your visits.
Hays Travel
Very good sorting out a place for us to go and good friendly chat as we sorted out holiday
Very good friendly staff
February 7, 2026
Reply from Hays Travel - Inverness
Donald Brown i was very happy,
We appreciate your kind words regarding our staff; we are so glad that you had a very good experience with us.
Hays Travel
Staff are efficient
Sam the assistant very quick and helpful as I didn't have much time. Flight was a bit more expensive than I thought.
February 5, 2026
Reply from Hays Travel - Inverness
James,
We appreciate your feedback and are glad the assistant was helpful and quick. We acknowledge your concern about the flight's cost and value your time.
Hays Travel
Reply from Hays Travel - Inverness
Robert Brown,
We appreciate you sharing your experience; we're so happy we could provide helpful and informative assistance!
Hays Travel
Great service as always
Booking process was quick and stress free. Assistant was friendly and efficient
January 26, 2026
Reply from Hays Travel - Inverness
We appreciate you sharing your experience; we're so glad the booking process was quick and our assistant was friendly and efficient for you.
Hays Travel
Customer service is excellent .A big…
Customer service is excellent .A big thank you too Nadia and her team at the Inverness branch .
January 25, 2026
Reply from Hays Travel - Inverness
We appreciate your fantastic feedback regarding the excellent customer service. We're happy the Inverness team provided such a positive experience.
Hays Travel
Reply from Hays Travel - Inverness
We appreciate you taking the time to share your positive experience with us, and we're so happy Nadia was helpful and friendly!
Hays Travel
Really helpful staff friendly and we…
Really helpful staff friendly and we have had a few great holidays booked through them
January 25, 2026
Reply from Hays Travel - Inverness
We appreciate you sharing your kind words. We are so happy to hear you have had great holidays booked with our friendly staff.
Hays Travel
Ease of booking
Nadia was helpful, professional and make us very welcome. Booking was completed promptly and any questions we had were handled with ease.
February 1, 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that your booking was completed promptly and professionally.
Hays Travel
Erin was an excellent help
Erin was an excellent help. We were looking for a bespoke holiday and she has worked it all out!
January 31, 2026
Reply from Hays Travel - Inverness
We appreciate your generous five-star review! We are so happy to hear that she was able to create the bespoke holiday you wanted.
Hays Travel
Efficient and to the point
January 28, 2026
Reply from Hays Travel - Inverness
We're happy to hear that we provided an efficient experience. Thank you for your positive feedback; we appreciate it.
Hays Travel
Good service
The staff were very helpful and guided me through the booking quickly and efficiently
January 29, 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to share your experience. We're so happy to hear our staff were helpful and efficient during your booking.
Hays Travel
Nadia was fantastic and went through…
Nadia was fantastic and went through all the options for us with various days, flights and times etc for our holiday. Booked our first family holiday with Nadia and hays last year and she was the only person we were going to come back and see for our holiday this year.
January 19, 2026
Reply from Hays Travel - Inverness
We're happy to hear that you had a fantastic experience and that we could assist you in planning your family holidays. Thank you for your continued trust in our services!
Hays Travel
Nice atmosphere friendly informative
Nice atmosphere friendly informative
Helpful nothing left unanswered.
Offered advice we didn’t think of.
Elana was young but extremely well informed and didn’t put us under any pressure.. would definitely go back to her again. First time cruiser’s…🥳
January 27, 2026
Reply from Hays Travel - Inverness
We're happy to hear that you found our atmosphere pleasant and our team helpful! We appreciate your feedback regarding the advice offered and that you felt no pressure. We hope you enjoy your first cruise!
Hays Travel
Reply from Hays Travel - Inverness
Thank you for your review
Norwegion fjiord cruise
The agent was very helpful when we asked about a cruise to the norwegion fjiords and we could not fault her in anyway
January 26, 2026
Reply from Hays Travel - Inverness
We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that our service was helpful during your cruise enquiry.
Hays Travel
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