Absolutely brilliant, relaxed and very informed service. We got more than we had planned because of the agents knowledge and contacts . Great advice given by Tiffany and fab payment options. We are... See more
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I made a holiday phone booking with Ele from Hays Travel Ipswich, and also visited and saw Reece to arrange seat bookings. I cannot speak too highly of both of them. They were very efficient, very inf... See more
Company replied
Tiffany was so enthusiastic and knowledgeable. Really seemed to know the best options and managed to find a price we were prepared to pay
We only had a vague idea of what we wanted regarding our Caribbean cruise to celebrate our golden wedding. Tiffany was fantastic and full of knowledge guiding us through everything and finding our per... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Tavern Street, IP1 3AP, Ipswich, United Kingdom
- 01473852670
4.9
Excellent
544 reviews
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The lady was really helpful and…
The lady was really helpful and listened to what we wanted and guided us through all options
May 17, 2026
Expert knowledge.
Tiffany was so enthusiastic and knowledgeable. Really seemed to know the best options and managed to find a price we were prepared to pay
May 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fabulous ladies
Fabulous ladies, always so helpful and never fail getting the best deals!
May 15, 2026
Reply from Hays Travel - Ipswich
Thank you Kate it is always my pleasure booking your flights for you- Tiffany Assistant manager
Reply from Hays Travel - Ipswich
Thank you for your kind review, I'm so glad we got everything sorted for you. - Reece, Travel Consultant
Sophie from the Ipswich store was…
Sophie from the Ipswich store was really helpful in helping us book our holiday
May 10, 2026
Reply from Hays Travel - Ipswich
Thank you so much for your lovely review it was my pleasure to help - Thanks, Sophie - Branch Manager
Hays Travel Ipswich
I made a holiday phone booking with Ele from Hays Travel Ipswich, and also visited and saw Reece to arrange seat bookings. I cannot speak too highly of both of them. They were very efficient, very informative and very friendly. Thank you both so much for your help.
May 8, 2026
Reply from Hays Travel - Ipswich
Thank you very much for your kind words, it was a pleasure sorting your trip and having you in store, please come back anytime. - Reece, Travel Consultant
Reply from Hays Travel - Ipswich
Thank you for the kind review it was my pleasure booking this return trip for both of you, I hope it was just as easy the second time around :) Many thanks Tiffany Assistant Manager
Absolutely brilliant
Absolutely brilliant, relaxed and very informed service. We got more than we had planned because of the agents knowledge and contacts . Great advice given by Tiffany and fab payment options. We are very excited for our holiday to New York. Thank you.
April 26, 2026
Excellent attention to detail
We have established a good relationship with staff and they clearly understand our requirements when advising and booking a holiday.
May 3, 2026
Reply from Hays Travel - Ipswich
Thank you for your kind review, always a pleasure to have you both in store. - Reece, Travel Consultant
Very helpful and help me with every…
Very helpful and help me with every thing that I wanted
May 2, 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave me a review. It was a pleasure booking your holiday for you - Kind Regards Ele S, Travel Consultant
The helpful personal touch was above…
The helpful personal touch was above and beyond 🤩felt like a family which really cared a refreshing change .Thank you Hays Travel was recommended by others that felt the same and wouldn’t hesitate to recommend you.
February 16, 2026
Reply from Hays Travel - Ipswich
Thank you for your very kind words, it was a pleasure helping you get your holiday sorted out! - Reece, Travel Consultant
Reece took the time to ensure I got the…
Reece took the time to ensure I got the options that I needed to get the cruise I wanted. Nothing was too much trouble and answered my many questions. Great customer service from Reece always
April 30, 2026
Reply from Hays Travel - Ipswich
Thank you for your kind review, come back in store to see us again soon! - Reece, Travel Consultant :)
An efficient service
As always, prompt efficient service from everyone at Hays Ipswich, thank you all x
April 17, 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave us a review, it was my pleasure to help as normal. Thanks, Sophie - Branch Manager
Don’t overlook your local travel agent
Was about to book direct with the tour operator but Elle found us a much better deal that included flights and transfers
April 15, 2026
Reply from Hays Travel - Ipswich
Hazel,
We are happy to hear that we found you a better deal, including flights and transfers. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Ipswich
tiffacoony the rep at hays was very…
tiffacoony the rep at hays was very helpful,she conducted the booking very much proffesional,also very calm and polite in her manner.very impressed how hays conducted my booking would recomend
April 18, 2026
Reply from Hays Travel - Ipswich
Thank you for the kind review. It was a pleasure booking this family holiday for you all. Many Thanks Tiffany Assistant Manager
Hayes always finds us the perfect…
Hayes always finds us the perfect holidays for us, always very friendly & very helpful and never rushed.
April 17, 2026
Reply from Hays Travel - Ipswich
We're happy to hear that we consistently find you perfect holidays. It's great to know our team is friendly & helpful.
Thanks, Sophie - Branch Manager
We only had a vague idea of what we…
We only had a vague idea of what we wanted regarding our Caribbean cruise to celebrate our golden wedding. Tiffany was fantastic and full of knowledge guiding us through everything and finding our perfect cruise. Thanks Tiffany for your help and patience.
April 16, 2026
Reply from Hays Travel - Ipswich
It was my absolute pleasure booking this cruise for you both and making sure your special anniversary is celebrated in the most beautiful way. Thank you both for the kind review Tiffany Assistant Manager
Very helpful staff
April 8, 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave us a review.
Ipswich office very accommodating and Sophie is very good
Experience very good very helpful, a bit disappointed on the first visit but second visit better and Sophie was very good. Will have no trouble in using you again next year.
April 14, 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave a review, I am sorry to hear you were disappointed with your first visit but I am very glad your visit yesterday with me was better. It was my pleasure to book your holiday for you. Thanks, Sophie - Branch Manager
Knowledgable member of staff … gave his…
Knowledgable member of staff … gave his full attention to my request & advice on other holiday requirements .
April 11, 2026
Reply from Hays Travel - Ipswich
Thank you for your kind review, it was lovely meeting you. Please come back anytime! - Reece, Travel Consultlant
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