Spoke with Reece, he remembered me from previous bookings. Made the booking process easy, pulling up my details already recorded. He's friendly and professional.
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See what reviewers are saying
Two trips - one in Europe - one International - From start to finish, the team arranged both trips smoothly and confidently, giving me peace of mind. I would highly recommend the Ipswich branch to an... See more
Company replied
I met Ele the travel consultant at the Ipswich branch when booking my first holiday 2 years ago. Her knowledge and expertise, friendly approach and being so helpful she now knows what kind of holiday... See more
Company replied
The young man that served us was extremely polite and exceptionally good at his job, his knowledge helped us both choose a fantastic hotel at the best possible price. Me and my wife are both in our... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Tavern Street, IP1 3AP, Ipswich, United Kingdom
- 01473852670
4.9
Excellent
593 reviews
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So helpful
So helpful! Our travel expert was patient with us and went through everything really clearly. Made it all so easy!
March 7, 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave such a lovely review, it was my pleasure to help - Thanks. Sophie, Branch Manager
Reply from Hays Travel - Ipswich
Thank you for your kind review, it was my pleasure to book your holiday for you. Thanks, Sophie - Branch Manager
The adviser
The adviser, Elena, was most helpful with all aspects of choosing our perfect destination
February 21, 2026
Reply from Hays Travel - Ipswich
Hello thank you for taking the time to leave me a lovely review it was my pleasure to book your holiday for you. Ele S - Travel Consultant
Someone who knew the destination in…
Someone who knew the destination in detail. Efficient in presenting the information and left all the decision making to us.
February 18, 2026
Reply from Hays Travel - Ipswich
Hello, thank you for taking the time to leave me a review. It was a pleasure booking your holiday. Kind Regards Ele S - Travel Consultant
Excellent customer care
Elena was a fantastic support, helping with all my queries and was so patient and professional. Nothing was too much trouble for her. I would not hesitate to recommend Elena for helping other customers. She is a credit to the branch.
February 15, 2026
Reply from Hays Travel - Ipswich
Hello Annemarie, thank you for taking the time to leave me a review it was a pleasure assisting you with your holidays. Kind Regards Ele, S - Travel Consultant
Fab experience and so easy.
Hays are just so so helpful, the attention to detail is first class and nothing is too much trouble. They take away all the hassle and stress leaving you to just enjoy your holiday. I cannot say enough about the team at Hays Ipswich branch. Top quality.
January 31, 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave such a lovely review, it was my pleasure as always to book your holiday for you. Thanks, Sophie - Branch Manager
Booked a cruise with them and they…
Booked a cruise with them and they where very helpful
January 23, 2026
Reply from Hays Travel - Ipswich
We appreciate you sharing your kind words. We are so happy to hear that we were helpful when you booked your cruise.
Hays Travel
Reply from Hays Travel - Ipswich
Hello Suzanne, thank you for taking time to leave us a review and we hope to help you again in the future. Kind Regards - Hays Travel Ipswich Team
Sophie from the Ipswich branch was…
Sophie from the Ipswich branch was extremely helpful and knowledgeable. Despite the original booking being cancelled because the company went into administration, Sophie was helpful in securing another booking and supported with the ABTA claim.
January 31, 2026
Reply from Hays Travel - Ipswich
We appreciate your positive feedback. We are so glad that Sophie the Branch Manager was able to help you with your booking and ABTA claim after the cancellation.
Hays Travel
Reply from Hays Travel - Ipswich
Thank you for your kind words! It was a pleasure meeting you. - Reece, Travel Consultant :)
Great knowledgeable advice in a non…
Great knowledgeable advice in a non pressurised sales team on a holiday to Mexico
February 1, 2026
Reply from Hays Travel - Ipswich
Good morning Mr Clayton. Thank you for taking the time to leave us a great review. We are so glad you chose to book your holiday with us at Hays Travel Ipswich and we hope to be of assistance again in the future. Kind Regards - Ele S, Travel Consultant
Sophie at your Ipswich branch was…
Sophie at your Ipswich branch was excellent with her knowledge and could not of been more helpful. Would definitely use Hays travel again.
February 8, 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave such a lovely review, it was my pleasure to book your holiday for you. Thanks, Sophie - Branch Manager
Brilliant service
Brilliant service. Very patient with us but built us our perfect holiday. Thank you
January 31, 2026
Reply from Hays Travel - Ipswich
Hello Joanna, thank you for taking time to leave us a review. It was a pleasure booking your holiday for you! Warm regards - Ele S, Travel Consultant
Ele was very persistent (in a good…
Ele was very persistent (in a good way!) and didn't give up until she got us a good deal. Thank you.
January 31, 2026
Reply from Hays Travel - Ipswich
Hello Melanie. Thank you for taking the time to leave me a review it is much appreciated. It such a pleasure booking your holiday for you and your family.
Kind Regards- Ele S, Travel Consultant
We have used Hays for many years and…
We have used Hays for many years and have always found them very helpful.
January 27, 2026
Reply from Hays Travel - Ipswich
Thank you so much for your kind words, please feel free to come back anytime. - Reece, Travel Consultant :)
Always proffessional friendly and…
Always proffessional friendly and informative a great travel agency.
February 7, 2026
Reply from Hays Travel - Ipswich
Hello Janice, thank you for taking time to leave us a review we appreciate it. Kind Regards Ele S - Travel Consultant
Ele our travel agent was friendly…
Ele our travel agent was friendly knowledgeable and ensured all our requirements were met
The office was welcoming clean and beautifully decorated
Felt welcomed and special
I will definitely be using Hayes Ipswich for my holidays in future
February 6, 2026
Reply from Hays Travel - Ipswich
Hello Jane & Laurie, thank you for taking time to leave me a review. It was a pleasure booking your holiday for you and cant wait to hear about it. Kind Regards Ele S, Travel Consultant
Fantastic & very helpful staff
We were made to feel very welcome and all the staff at Hays Travel in Ipswich were exceptionally helpful and answered all our questions leading to us booking a holiday. Thank you to all the staff 😊
February 6, 2026
Reply from Hays Travel - Ipswich
I'm so glad you had a wonderful experience and we could find you your perfect holiday.
- Ellie, Apprentice Retail
Ellie was amazing
Ellie was amazing. My Daughter and I were blown away by all the help we received. Ellie went above and beyond to help us find the right holiday for us. We went in with no experience and Ellie booked everything for us. We left feeling incredibly grateful and very reassured with our holiday booking. Thank you Ellie.
January 31, 2026
Reply from Hays Travel - Ipswich
Hello Nicky
Thank you so much for taking time to leave me such a lovely review. It was such a pleasure booking you and your daughters holiday and look forward to seeing you soon.
Kind Regards - Ele S, Travel Consultant
Very helpful with helping us decide the…
Very helpful with helping us decide the best place for our holiday
February 3, 2026
Reply from Hays Travel - Ipswich
Thank you for your feedback - It was lovely to see you both in-store - Thanks, Sophie - Branch Manager
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