Two trips - one in Europe - one International - From start to finish, the team arranged both trips smoothly and confidently, giving me peace of mind. I would highly recommend the Ipswich branch to an... See more
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See what reviewers are saying
Spoke with Reece, he remembered me from previous bookings. Made the booking process easy, pulling up my details already recorded. He's friendly and professional.
Company replied
I met Ele the travel consultant at the Ipswich branch when booking my first holiday 2 years ago. Her knowledge and expertise, friendly approach and being so helpful she now knows what kind of holiday... See more
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The young man that served us was extremely polite and exceptionally good at his job, his knowledge helped us both choose a fantastic hotel at the best possible price. Me and my wife are both in our... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Tavern Street, IP1 3AP, Ipswich, United Kingdom
- 01473852670
4.9
Excellent
596 reviews
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Very helpful with helping us decide the…
Very helpful with helping us decide the best place for our holiday
February 3, 2026
Reply from Hays Travel - Ipswich
Thank you for your feedback - It was lovely to see you both in-store - Thanks, Sophie - Branch Manager
Greeted with smiles and hello’s
Greeted with smiles and hello’s. The staff are always friendly, make you feel important and find you the holiday you’ve asked for. Returning customers for a number of years. Great service, nothing is a problem.
February 2, 2026
Reply from Hays Travel - Ipswich
I am so happy to hear you had a great experience in store, thank you again for booking with us - Reece, Travel Consultant
Reply from Hays Travel - Ipswich
We appreciate your review; we are pleased to hear that you found our service helpful and welcoming during your visit with us.
Tiffany, Assistant Manager
Fantastic service by Sophie in Ipswich branch
The service from start to finish was fantastic, Sophie in the Ipswich branch was a pleasant and well mannered member of staff, she is an assist to the hays travel team, Sophie answered all are questions and helped us with setting things up for are holiday to alcudia .
January 11, 2026
Reply from Hays Travel - Ipswich
I appreciate your wonderful feedback! I am so happy to hear that you found my service fantastic, it was a pleasure to book your holiday for you and to meet you both! Thanks, Sophie - Branch Manager
Staff Where very helpful and gave great…
Staff Where very helpful and gave great information and it was easy to book . Thanks again for al youre help bye for now.
.
January 24, 2026
Reply from Hays Travel - Ipswich
Hello David
Thank you for taking the time to leave us a review it was a pleasure booking your cruise for you. We hope to help you again in the future. Warm Regards Ele Staiano - Travel Consultant
Sophie is amazing
Sophie is amazing , very knowledgeable and happy to spend time with clients. She leads a great team
January 31, 2026
Reply from Hays Travel - Ipswich
Thank you for taking to time to leave such a lovely review, it was my pleasure to book your cruise for you and I look forward to seeing you in store again soon. Thanks again, Sophie - Branch Manager
Excellent customer service.
Excellent customer service.
Friendly, helpful, knowledgeable staff exploring a number of options to get a great holiday deal for us to suit our needs.
Highly recommended.
January 29, 2026
Reply from Hays Travel - Ipswich
We're delighted to hear about the excellent service you received! It's great to know that our team was able to explore options and find a holiday deal to suit your needs.
Thanks, Tiffany - Assistant Manager
Staff member helpful & very knowledgeable.
Staff member helpful, friendly and very knowledgable.
January 21, 2026
Reply from Hays Travel - Ipswich
Thank you for your kind review, it was lovely meeting you and I am glad we got you something sorted - Reece - Travel Consultant
Great Service
Great Service - booking was made easy at every step. Ele S was fantastic, she assisted in researching multiple options, made enquires with the hotels and answered countless questions (all with patience and good humour)! The wider team offered helpful input on locations, based on personal experiences. Would definitely recommend.
January 28, 2026
Reply from Hays Travel - Ipswich
Hello Tony, thank you so much for taking time to leave me a review. It was such a pleasure finding your family the perfect holiday Warm Regards- Ele S, Travel Consultant
Holiday with happy expreince
Soon as you walk in to hays travel you feel welcome you take a seat and staff sort out the best hoilday and the right price i have 3 hoildays booked with them
January 18, 2026
Reply from Hays Travel - Ipswich
Thank you for your review, it is great to hear you feel welcome instore and it was lovely to see you both. Thanks, Sophie - Branch Manager
Freedom to go away and think about…
Freedom to go away and think about holiday plans. No pressure.
January 18, 2026
Reply from Hays Travel - Ipswich
I am glad you felt at ease planning your holiday. Thank you for your positive feedback; I appreciate it greatly! Thanks, Lauren - Travel Consultant
Reply from Hays Travel - Ipswich
Thank you for your kind review, it was a pleasure having you in store! - Reece, Travel Consultant
Lady was so helpful
Lady was so helpful , looked into the best deal for us , had my little granddaughter with me she was so good with her even got her a book and crayons highly recommend
January 22, 2026
Reply from Hays Travel - Ipswich
I am so happy to hear that you found my service helpful and that your granddaughter enjoyed her time with us. Thank you for your recommendation! Thanks, Tiffany - Assistant Manager
They were very helpful
They were very helpful, pleasant and made a good Easter booking for me.
January 22, 2026
Reply from Hays Travel - Ipswich
Hello Ann, thank you for taking time to leave us a review. I'm pleased we managed to find you holiday. Kind Regards Ele Staiano - Travel Consultant
Warm welcome soon as we arrived.
Warm welcome soon as we arrived.
Excellent help from Sophie who made it a very enjoyable and stressless booking experience.
January 21, 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave such a great review, I’m glad I was able to help, it was lovely to see you both in-store. Thank you, Sophie - Branch Manager
I was happy with the help I was given…
I was happy with the help I was given and the staff were efficient and friendly.
January 10, 2026
Reply from Hays Travel - Ipswich
Thank you ever so much for your kind review, please come back to us anytime! - Reece, Travel Consultant
Tiffany is great
Tiffany is great, so helpful and friendly. Always go above and beyond.
January 18, 2026
Reply from Hays Travel - Ipswich
Always a pleasure booking a holiday for you and your lovely family and at such a great price too! Tiffany Assistant Manager
Reply from Hays Travel - Ipswich
Thank you for your kind review. It was a pleasure having you both in store, please come back anytime. - Reece
Sharm booking
The way they listened to what I required and managed to get just what I wanted
January 16, 2026
Reply from Hays Travel - Ipswich
Thank you very much for your kind review! Looking forward to having you back in store for next time - Lauren :)
I was most impressed with Tiffany she…
I was most impressed with Tiffany she went out of her way to ensure that we got the best deal,I shall use Hays again.
January 17, 2026
Reply from Hays Travel - Ipswich
Thank you Mary for the really kind review
It was a pleasure booking this cruise for you and your friends :) I think you will all love it !
Tiffany Assistant Manager
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