Spoke with Reece, he remembered me from previous bookings. Made the booking process easy, pulling up my details already recorded. He's friendly and professional.
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See what reviewers are saying
Two trips - one in Europe - one International - From start to finish, the team arranged both trips smoothly and confidently, giving me peace of mind. I would highly recommend the Ipswich branch to an... See more
Company replied
I met Ele the travel consultant at the Ipswich branch when booking my first holiday 2 years ago. Her knowledge and expertise, friendly approach and being so helpful she now knows what kind of holiday... See more
Company replied
The young man that served us was extremely polite and exceptionally good at his job, his knowledge helped us both choose a fantastic hotel at the best possible price. Me and my wife are both in our... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Tavern Street, IP1 3AP, Ipswich, United Kingdom
- 01473852670
4.9
Excellent
593 reviews
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Amazing service
The person who served us could not have been anymore helpful, and had continued to provide incredible service to us over the course of the 6 months since booking. Cannot recommend more.
January 16, 2026
Reply from Hays Travel - Ipswich
Thank you very much for your kind review, I hope you have an amazing trip! - Reece, Travel Consultant
Freda was very helpful and extremely…
Freda was very helpful and extremely patient! We can’t wait for our holiday now 😃
May 19, 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave such a great review it was my pleasure to book your holiday for you - Thank you, Sophie - Branch Manager
Ele was fantastic with helping us to…
Ele was fantastic with helping us to decide our family holiday and getting all our requirements ticked! We will definitely be booking all future holidays this way. Thank you Ele
May 23, 2026
Reply from Hays Travel - Ipswich
Hello Steph, thank you so much for taking time to leave me a review it was a pleasure getting your holiday booked for your family. Kind Regards Ele S - Travel Consultant
Reply from Hays Travel - Ipswich
Thank you for the kind review, it was a pleasure finding you what I hope is the perfect hotel Tiffany Assistant Manager
The team were determined to find the…
The team were determined to find the right holiday for us, even after their initial enquiries were way over budget.
May 9, 2026
Reply from Hays Travel - Ipswich
Hello Tim, thank for taking time to leave us a review. So pleased we were able to find you your holiday. Kind Regards Ele S - Travel Consultant
What made the entire experience so…
What made the entire experience so special and memorable was the attention to detail that Hays travel Ipswich had done for us . Given the the nature of circumstances that had changed the whole way of travelling in the world.
Made us feel a bit uncomfortable alongside being uneasy. But the Team in Ipswich kept us updated which made us feel that they were actually travelling with us ❤️ The hotels were amazing so much so we have booked again next year and this time we are bringing more family members that’s how much confidence we have in our Travel agents. Big up team members of Hays Ipswich ❤️
May 12, 2026
Reply from Hays Travel - Ipswich
Thank you for the wonderful review. It is always our pleasure booking both of your holidays and we love to see the photos of your travels Many Thanks Tiffany Assistant Manager
The lady was really helpful and…
The lady was really helpful and listened to what we wanted and guided us through all options
May 17, 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave a review, it was my pleasure to help book your holiday for you. Thanks, Sophie - Branch Manager
Expert knowledge.
Tiffany was so enthusiastic and knowledgeable. Really seemed to know the best options and managed to find a price we were prepared to pay
May 14, 2026
Reply from Hays Travel - Ipswich
Thank you for the very kind review I was more than happy to help you. I'm glad we got the right resort for you I think it will be an amazing birthday break- Tiffany Assistant Manager
Fabulous ladies
Fabulous ladies, always so helpful and never fail getting the best deals!
May 15, 2026
Reply from Hays Travel - Ipswich
Thank you Kate it is always my pleasure booking your flights for you- Tiffany Assistant manager
Sophie from the Ipswich store was…
Sophie from the Ipswich store was really helpful in helping us book our holiday
May 10, 2026
Reply from Hays Travel - Ipswich
Thank you so much for your lovely review it was my pleasure to help - Thanks, Sophie - Branch Manager
Hays Travel Ipswich
I made a holiday phone booking with Ele from Hays Travel Ipswich, and also visited and saw Reece to arrange seat bookings. I cannot speak too highly of both of them. They were very efficient, very informative and very friendly. Thank you both so much for your help.
May 8, 2026
Reply from Hays Travel - Ipswich
Thank you very much for your kind words, it was a pleasure sorting your trip and having you in store, please come back anytime. - Reece, Travel Consultant
Reply from Hays Travel - Ipswich
Thank you for the kind review it was my pleasure booking this return trip for both of you, I hope it was just as easy the second time around :) Many thanks Tiffany Assistant Manager
Absolutely brilliant
Absolutely brilliant, relaxed and very informed service. We got more than we had planned because of the agents knowledge and contacts . Great advice given by Tiffany and fab payment options. We are very excited for our holiday to New York. Thank you.
April 26, 2026
Reply from Hays Travel - Ipswich
Thank you so much for your really kind review, it was an absolute pleasure booking this for your family. I hope New York is everything and more for you and I cant wait to see the pictures- Tiffany Assistant Manager
Excellent attention to detail
We have established a good relationship with staff and they clearly understand our requirements when advising and booking a holiday.
May 3, 2026
Reply from Hays Travel - Ipswich
Thank you for your kind review, always a pleasure to have you both in store. - Reece, Travel Consultant
Very helpful and help me with every…
Very helpful and help me with every thing that I wanted
May 2, 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave me a review. It was a pleasure booking your holiday for you - Kind Regards Ele S, Travel Consultant
The helpful personal touch was above…
The helpful personal touch was above and beyond 🤩felt like a family which really cared a refreshing change .Thank you Hays Travel was recommended by others that felt the same and wouldn’t hesitate to recommend you.
February 16, 2026
Reply from Hays Travel - Ipswich
Thank you for your very kind words, it was a pleasure helping you get your holiday sorted out! - Reece, Travel Consultant
Reece took the time to ensure I got the…
Reece took the time to ensure I got the options that I needed to get the cruise I wanted. Nothing was too much trouble and answered my many questions. Great customer service from Reece always
April 30, 2026
Reply from Hays Travel - Ipswich
Thank you for your kind review, come back in store to see us again soon! - Reece, Travel Consultant :)
An efficient service
As always, prompt efficient service from everyone at Hays Ipswich, thank you all x
April 17, 2026
Reply from Hays Travel - Ipswich
Thank you for taking the time to leave us a review, it was my pleasure to help as normal. Thanks, Sophie - Branch Manager
Don’t overlook your local travel agent
Was about to book direct with the tour operator but Elle found us a much better deal that included flights and transfers
April 15, 2026
Reply from Hays Travel - Ipswich
Hazel,
We are happy to hear that we found you a better deal, including flights and transfers. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Ipswich
tiffacoony the rep at hays was very…
tiffacoony the rep at hays was very helpful,she conducted the booking very much proffesional,also very calm and polite in her manner.very impressed how hays conducted my booking would recomend
April 18, 2026
Reply from Hays Travel - Ipswich
Thank you for the kind review. It was a pleasure booking this family holiday for you all. Many Thanks Tiffany Assistant Manager
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