Hays Travel - Ipswich Reviews 

596
TrustScore 5 out of 5

4.9

36 Tavern Street, IP1 3AP Ipswich, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Two trips - one in Europe - one International - From start to finish, the team arranged both trips smoothly and confidently, giving me peace of mind. I would highly recommend the Ipswich branch to an... See more

Company replied

Rated 5 out of 5 stars

Spoke with Reece, he remembered me from previous bookings. Made the booking process easy, pulling up my details already recorded. He's friendly and professional.

Company replied

Rated 5 out of 5 stars

I met Ele the travel consultant at the Ipswich branch when booking my first holiday 2 years ago. Her knowledge and expertise, friendly approach and being so helpful she now knows what kind of holiday... See more

Company replied

Rated 5 out of 5 stars

The young man that served us was extremely polite and exceptionally good at his job, his knowledge helped us both choose a fantastic hotel at the best possible price. Me and my wife are both in our... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 36 Tavern Street, IP1 3AP, Ipswich, United Kingdom

  • 01473852670

4.9

Excellent

TrustScore 5 out of 5

596 reviews

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4.9

All reviews

(596)

122,494 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a pleasure to go into Hayes in Ipswich Town Centre

What a pleasure to go into Hayes in Ipswich Town, and be looked after we explained what we were looking for ie all inclusive, adults only etc and within a few searches we found what we liked, Reece was patient and kept going back and forwards so we got what we needed

November 2, 2025
Hays Travel - Ipswich logo

Reply from Hays Travel - Ipswich

Thank you for your kind words, it was lovely meeting you both. Come back anytime - Reece :)

Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience. Tiffany was so kind and patient with us- even after all the changes we made and went above an beyond to make us feel, nothing was too much for her ,even with all the questions we had- Thankyou Tiffany -Ellie and Reece :)

November 3, 2025
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Reply from Hays Travel - Ipswich

Thank you for the kind review- it was lovely meeting you and your lovely girls. I'm glad we could help you book this very special trip-Tiffany and Ele :)

Rated 5 out of 5 stars

Holiday booking

Quick and easy with no fiffaf staff were very helpful and professional.

November 2, 2025
Hays Travel - Ipswich logo

Reply from Hays Travel - Ipswich

Thank you for the kind reply, we love to book our customers with no faff :) Tiffany Assistant Manager

Rated 5 out of 5 stars

Knowledge and good manners

Attention to detail given ina pleasant manner and very helpful

October 30, 2025
Hays Travel - Ipswich logo

Reply from Hays Travel - Ipswich

Thank you for the kind review, it is always my pleasure booking a cruise for my expert cruisers :) Tiffany Assistant Manager

Rated 5 out of 5 stars

Absolutely lovely lady,very very…

Absolutely lovely lady,very very helpful,will definitely book my holidays there from now on.and I will also book my insurance there too hh

October 25, 2025
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Reply from Hays Travel - Ipswich

Hello Rebecca, thank you for taking the time to leave me a review. It was a pleasure booking your holiday. Kind Regards, Ele Staiano - Travel Consultant

Rated 5 out of 5 stars

Holiday Booking

The service we received from start to finish has been excellent, when booking our holiday at St Lucia. The travel staff were very knowledgeable about the area and hotel and were very friendly. following on from the booking they responded very quickly to any questions that we had.

October 15, 2025
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Reply from Hays Travel - Ipswich

Thank you for the kind review. It was my absolute pleasure booking this dream holiday for you both :) I cant wait for you to experience the Caribbean hospitality Tiffany Assistant Manager

Rated 5 out of 5 stars

Satisfied customer.

Tiffany at the ipswich branch of Hays went above and beyond to get us a very good price for our 2 holidays. Have always gone to her as she is very professional and a joy to do business with.

October 23, 2025
Hays Travel - Ipswich logo

Reply from Hays Travel - Ipswich

Thank you for the kind review- Its always my pleasure booking your holidays and catching up with you both :) Tiffany-Assistant Manager

Rated 5 out of 5 stars

Nothing was to much trouble

Nothing was to much trouble, Sophie was exceptional in everything we wanted.

October 22, 2025
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Reply from Hays Travel - Ipswich

Thank you for taking the time to write a review - it was lovely to help find your holiday for you and I hope you have the best time. Thanks, Sophie - Branch Manager

Rated 5 out of 5 stars

Hollie was very professional

Hollie was very professional and made me feel relaxed and I would definitely would tell more people of my experience

October 19, 2025
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Reply from Hays Travel - Ipswich

Hello Robert, thank you for taking the time to leave Hollie a review, we will make sure this gets passed onto her. Kind Regards Ele Staiano, Travel Consultant

Rated 5 out of 5 stars

Friendly service and smooth process

Sophie and Reece were really helpful and made booking our cruise a very smooth process

October 12, 2025
Hays Travel - Ipswich logo

Reply from Hays Travel - Ipswich

Thank you for taking the time to leave a review, it was my pleasure to help and Reece's too. Thanks, Sophie - Branch Manager

Rated 5 out of 5 stars

Hi...reece who booked our holiday for…

Hi...reece who booked our holiday for us was very good at his job and I would definitely book with you again.he was very helpful and friendly 😀

October 8, 2025
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Reply from Hays Travel - Ipswich

Thank you so much for letting me help you sort your holiday out! Please come back anytime it was lovely meeting you. - Reece, Travel Consultant

Rated 5 out of 5 stars

Highly Recommend Hays Ipswich

My friend and I had looked into various tours of Japan without success. Another friend recommended Hays Ipswich to me, and luckily I was referred to Reece who had recently returned from Japan. Taking into account his helpful suggestions and information gained first hand we now have a personal travel itinerary to Japan that takes into account everywhere we wanted to visit, without breaking the bank. Really pleased and appreciate this attention to detail.

October 2, 2025
Hays Travel - Ipswich logo

Reply from Hays Travel - Ipswich

Thank you so much for your kind words! I had so much fun looking into this for you and you have been a pleasure to work with. Please come back anytime. - Reece, Travel Consultant

Rated 5 out of 5 stars

Zante Holiday Booking.

Really friendly and helpful staff. The process of booking the holiday was really straightforward and painless.

October 3, 2025
Hays Travel - Ipswich logo

Reply from Hays Travel - Ipswich

Thank you Paul for your lovely review. I appreciate you taking the time to do this & it was a pleasure helping you book your holiday to Zante. Thanks, Hollie - Travel Consultant

Rated 5 out of 5 stars

Christmas in Atlanta

This is my first trip to the USA and Hays made the booking process very easy and understandable.
I am very happy with the friendly help I received and the overall cost of the trip was very reasonable.

September 19, 2025
Hays Travel - Ipswich logo

Reply from Hays Travel - Ipswich

Thank you Teresa for your lovely review. I hop that you have an amazing time visiting the USA and also hope you have a lovely Christmas there. Kind regards, Tiffany - Assistant Manager

Rated 5 out of 5 stars

A most friendly and helpful travel agency

Very welcoming by Ellie who made the whole experience of choices and booking my solo cruise holiday easy. She was very thorough with information and detailed all that was required by the cruise company and myself. I would absolutely recommend Hays as a travel agency to book your holiday with.

September 30, 2025
Hays Travel - Ipswich logo

Reply from Hays Travel - Ipswich

Hello Joyce, Thank you for taking the time to leave me a review. It was a pleasure booking your cruise. Kind Regards - Ele, Travel Consultant

Rated 5 out of 5 stars

I had an excellent experience with Hays…

I had an excellent experience with Hays Travel. The staff were friendly, professional, and very knowledgeable, taking the time to understand what I was looking for and offering me great options within my budget. Everything was explained clearly, from booking to travel details, which made the whole process stress-free. Communication was prompt, and they were always happy to answer my questions. I really appreciated the personal touch and the care they put into making sure my holiday was exactly what I wanted. Highly recommend Hays Travel for their outstanding service!

September 14, 2025
Hays Travel - Ipswich logo

Reply from Hays Travel - Ipswich

Thank you for taking the time to leave such a lovely review, It is much appreciated and I am glad to hear you have had such a great experience in-store. I will pass this to Ele when she is back in-store tomorrow. Thanks, Sophie - Branch Manager

Rated 5 out of 5 stars

Holly in the Ipswich branches was…

Holly in the Ipswich branches was very professional in the way she looked after our needs she explained everything to us nothing seemed to be too much trouble.

September 13, 2025
Hays Travel - Ipswich logo

Reply from Hays Travel - Ipswich

Thank you Andrew for your lovely review. It was a pleasure to help you with all of your holiday needs & to help you get your holiday booked! Kind regards, Hollie - Travel consultant

Rated 5 out of 5 stars

When I book holidays abroad I always go…

When I book holidays abroad I always go to Hays . I find Tiffany and Hollie very helpful and I get very good advice from them both

September 4, 2025
Hays Travel - Ipswich logo

Reply from Hays Travel - Ipswich

Thank you for your lovely review! We are always happy to see you instore & to help you book your holidays! Thanks, Hollie - Travel Consultant

Rated 5 out of 5 stars

Very helpful staff who know how to…

Very helpful staff who know how to treat customers well.
Thank you

September 3, 2025
Hays Travel - Ipswich logo

Reply from Hays Travel - Ipswich

Hello Margaret - Thank you for taking the time to leave us a review and for booking with us again. Kind Regards - Ele, Travel Consultant

Rated 5 out of 5 stars

Holiday help

Booked 2nd cruise and were very helpful nothing is too much trouble for them . Lovely staff and a credit to hays .

August 24, 2025
Hays Travel - Ipswich logo

Reply from Hays Travel - Ipswich

Thank you for your lovely review it is always my pleasure to book your holidays for you. Thanks, Sophie, Branch Manager

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