Hays Travel - Irvine Reviews 

631
TrustScore 5 out of 5

4.9

15 Rivergate, KA12 8EH Irvine, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

No matter who we work with at Hays in Irvine, the experience is always, without fail, easy, pleasant, and productive. Hays helps us with anything we need, including assisted travel and great idea... See more

Company replied

Rated 5 out of 5 stars

Honestly, I can’t recommend Keira enough! She made booking our holiday so ridiculously easy that I’m now wondering why I ever bothered trying to organise holidays myself 😂 Keira was brillian... See more

Company replied

Rated 5 out of 5 stars

The team within the store in Irvine very promptly quoted me for the short city break I had asked about and gave me information on the hotel and flight times. We booked within 24 hours. We have now use... See more

Company replied

Rated 5 out of 5 stars

Lisa, who booked our holiday was very helpful and patient with us, as we didn't have a destination in mind at the time. We eventually decided on half board at the four star Park Plaza hotel in Pula,... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 15 Rivergate, KA12 8EH, Irvine, United Kingdom

  • 01294507666

4.9

Excellent

TrustScore 5 out of 5

631 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(631)

126,307 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Sharon was really lovely and took the time to listen to what was important to us for our holiday. It will be our son's 40th Birthday so a special place was needed with sunshine in February !

Sharon appears to be a very experienced travel consultant.

I would recommend Sharon and Hays Travel .

September 28, 2025
Hays Travel - Irvine logo

Reply from Hays Travel - Irvine

Thank you for your kind comments, they are very much appreciated.

Rated 5 out of 5 stars

Great Expectations

Visited the store with a rough idea of what we wanted and Laura was very helpful in catering for our requests and went through several options with patience and humour.

September 27, 2025
Hays Travel - Irvine logo

Reply from Hays Travel - Irvine

Thank you for your kind comments.

Rated 5 out of 5 stars

Buying Holiday insurance

This is the third time I have received such outstanding service from the same member of staff at Hayes travel in Irvine. This member of staff is both a credit and asset to your organization

September 21, 2025
Hays Travel - Irvine logo

Reply from Hays Travel - Irvine

Thank you for your kind review, have a great holiday when it comes.

Rated 5 out of 5 stars

Holidays

Great knowledge four times used this company staff great fabulous experience will book with them again

September 17, 2025
Hays Travel - Irvine logo

Reply from Hays Travel - Irvine

Thank you for taking the time to leave this review :) We hope you have a great time when it comes.

Rated 5 out of 5 stars

Very helpful

Very helpful. Good choice and advise. Follow up given and emails always answered. Always pleasant and booked with ease

September 13, 2025
Hays Travel - Irvine logo

Reply from Hays Travel - Irvine

Thank you, always a pleasure booking your holiday

Rated 5 out of 5 stars

Alison couldn't do enough for me

Alison couldn't do enough for me. Nothing was a problem for her and she has already called me about tickets that have came into the branch. A great service all round. Would highly recommend.
I was also in previously and the other staff member was very helpful.

Tracy Hart

September 12, 2025
Hays Travel - Irvine logo

Reply from Hays Travel - Irvine

Thank you so much Tracy, lovely to see you and get you all booked.

Rated 5 out of 5 stars

Good service

Good service, friendly staff

September 3, 2025
Hays Travel - Irvine logo

Reply from Hays Travel - Irvine

Thank you for taking the time to write this review. Hope you all have a great time when it comes :)

Rated 5 out of 5 stars

The staff are always helpful it was…

The staff are always helpful it was easy to book my 2026 holiday Astley know me and even got my travel insurance sorted out for the trip and an up and coming one at the end of the month excellent.

September 6, 2025
Hays Travel - Irvine logo

Reply from Hays Travel - Irvine

Thank you for your kind comments Susan :)
Hope you have a blast when you go!

Rated 5 out of 5 stars

Amazing service from start to finish

Upon entering the store, Alison.was very welcoming and friendly. Booking a holiday for myself, partner, mum, sister,brother in law and 3 kids was going to be problematic to try and get what we all needed. Due to extensive spinal surgery few years ago, this will be my first holiday abroad as beimg "disabled". This brings a whole lot of other issues that you have to try and navigate around! So I felt extremely apprehensive about finding the right place with the assistance I would need at the airports, as well as a family holiday that would suit all our needs.
My partner,mother and I wanted to go for 10 days and sister for 7, so basically confusing the situation even more.
Alison was extremely patient and understanding with us and explained in depth about different accommodations and the facilities in place. Alison was really helpful and nothing was an issue for her to sort or find out. For all of us, it was a great experience of exceptional customer service. The main thing about this for me was that Alison actually cared about what our concerns and needs were and for me, meant fab customer service! I would absolutely recommend Hays in Irvine

September 4, 2025
Hays Travel - Irvine logo

Reply from Hays Travel - Irvine

Thank you for your kind comments , they are very much appreciated.

Rated 5 out of 5 stars

Laura was very helpful

Laura was very helpful, good knowledge of resort.

August 30, 2025
Hays Travel - Irvine logo

Reply from Hays Travel - Irvine

Thank you Helen, It was lovely meeting you both I can't wait to hear how you get on

Rated 5 out of 5 stars

hayes travel has been second to none…

hayes travel has been second to none ,staff i dealt with has been more than satisfyingand make me booking holiday stress free,wouodnt goanywhwre else .

August 26, 2025
Hays Travel - Irvine logo

Reply from Hays Travel - Irvine

Thank you for your kind comments

Rated 5 out of 5 stars

Great service

Great service, nice and easy no hassle and can’t wait to book another holiday with yous

August 25, 2025
Hays Travel - Irvine logo

Reply from Hays Travel - Irvine

Hi Kenize, Thank you have a great time away

Rated 5 out of 5 stars

Always use

Always use, friendly helpful service

August 24, 2025
Hays Travel - Irvine logo

Reply from Hays Travel - Irvine

Thank you for your kind comments.

Rated 5 out of 5 stars

Getaway

I like booking in person alison helped me with price and destination

August 16, 2025
Hays Travel - Irvine logo

Reply from Hays Travel - Irvine

Thank you for your kind comments.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look