WE have always booked our holidays with Hays Travel and every time they have been brilliant from start to finish , Cloe booked us for our Disney land Paris holiday this time, Holly last time and Miche... See more
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I went in to my local branch (jarrow) and was greeted with a lovely smile and welcome. I did make it a little challenging to find and fit a budget. But, a big thanks to Aliyah for being very patient w... See more
Michelle in Jarrow is amazing, went into to complete our Cruise for 26, to then add in a short break in Yorkshire for August. Then as we chatted booked next Sept Cruise. Amazing service, wonderful st... See more
Company replied
I ususally always book my own holidays, but after looking tirelessly for over a week I couldn’t find anything we wanted within our budget so decided to drop in to Hays Jarrow. Ruby assisted me and pat... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 Bede Precinct, NE32 3LW, Jarrow, United Kingdom
- 0191 4835550
4.9
Excellent
946 reviews
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Service with a smile
Staff were really helpful and explained what we needed to know about our cruise
October 15, 2025
Reply from Hays Travel - Jarrow
Thank you so much for the lovely review. We really appreciate it. Thanks Stacey.
The staff in the shop are all…
The staff in the shop are all knowledgeable and go out of their way to help get you exactly what you need
October 22, 2025
Reply from Hays Travel - Jarrow
Thank you so much for the lovely review. We really appreciate it. Thanks Lesley
Reply from Hays Travel - Jarrow
Thank you so much for the lovely review. We really appreciate it. Thanks Stacey.
Jessica was great...
Jessica was very informative friendly and made us feel very comfortable. as this is our first family holiday and we were so unsure of best area etc she gave us some choices and helped us pick the best one
October 19, 2025
Reply from Hays Travel - Jarrow
Thank you so much for such a lovely review :) Jessica xxx
From walking into the shop and leaving…
From walking into the shop and leaving you are made so welcome. I was so pleased to see Chloe back as I like to deal with her as she goes into everything and is a great help nothings a bother for her.
October 11, 2025
Reply from Hays Travel - Jarrow
Thank you so much for such a lovely review Trish :) xxx
Helpful friendly staff
Helpful friendly staff. They answered our questions and gave us all the information we needed
October 16, 2025
Reply from Hays Travel - Jarrow
Thank you for such a lovely review :) Chloe xxx
Family holiday
Booked a family holiday for 15 people. Michelle was so helpful and patient cannot thank her enough for her help and patience. Deserves more than 5 stars.
October 15, 2025
Reply from Hays Travel - Jarrow
Thank you so much for such a lovely review Dianne :) Michelle xxx
Off peak holiday
Went for a quote for a tailor made holiday to u.s staff very friendly and helpful
Was helped by different staff members each time I went in all very helpful
October 14, 2025
Reply from Hays Travel - Jarrow
Thank you for your lovely feedback. I hope you have a lovely time away :) Stacey
Reply from Hays Travel - Jarrow
Thank you so much for your kind review! - Chloe xxx
Excellent customer service
The customer service advisor was knowledgeable and listened to what we wanted
October 3, 2025
Reply from Hays Travel - Jarrow
Thank you so much for your kind review! Michelle x
Chloe was great in helping us book our…
Chloe was great in helping us book our holiday, thank you!
October 12, 2025
Reply from Hays Travel - Jarrow
Thank you so much for your lovely review! - Chloe xxx
Booked our holiday and a small…
Booked our holiday and a small discount, brilliant. Thank you.
October 12, 2025
Reply from Hays Travel - Jarrow
Thank you so much for booking with me Mr Laing and for a lovely review - Michelle
Great service
As we are fairly regular visitors we have a good relationship with the staff. We have never had any complaints with the way we are treat or the holidays we have booked
October 12, 2025
Reply from Hays Travel - Jarrow
Thank you so much for your lovely review and for booking with me again, Always lovely to see you both! Michelle x
Hays go above and beyond
The travel advisors are so helpful and full of ideas. I have used Hays travel for a few years now and I find it by far the best way to secure my holiday. They always help me to get the best deal with time and patience.
They go above and beyond to make the booking as smooth and easy as possible and explain everything on the way.
I much prefer to book my holiday face to face with an advisor as, if l have any problem, I have that contact who can reassure me. I will always use Hays!
October 3, 2025
Reply from Hays Travel - Jarrow
Wow thank you so much for a wonderful review, We are so glad you choose to book with us - Hollie xx
Excellent service staff are very…booking holiday
Excellent service staff are very helpful and friendly
September 28, 2025
Reply from Hays Travel - Jarrow
Thank you so much Heather always lovely to see you and thanks for the fab review! Stacey x
As always first class service from…
As always first class service from Michelle doing everything she can to get the holiday I want. Wouldn’t go any where else
October 1, 2025
Reply from Hays Travel - Jarrow
Ah Thank you so much Joanne! Love how you have came to me for years now always lovely for a catch up :-) Michelle xx
Always helpful
Always helpful, despite our procrastination! Patient and efficient. Couldn't have asked for more.
October 4, 2025
Reply from Hays Travel - Jarrow
Thankyou Jeffrey so much for this review I appreciate it. We hope you have an amazing holiday. If you need any further help or have any questions don't hesitate to ask. Thanks again Hollie
As usual the service in Jarrow branch…
As usual the service in Jarrow branch is excellent.Chloe was very helpful and friendly!
October 3, 2025
Reply from Hays Travel - Jarrow
Thank you so much for your lovely review and for booking your next cruise with me :-) chloe xx
Lesley was amazing
Lesley was amazing! Fabulous knowledge, advice and really professional. Felt like we were sitting chatting to a friend 😊
Holiday all booked so left very VERY happy. 5stars for sure!
September 30, 2025
Reply from Hays Travel - Jarrow
Wow thank you so much for taking time to leave such a wonderful review! So happy to have been able to help you with your plans. Lesley xx
Reply from Hays Travel - Jarrow
Thank you so much for your wonderful review! Jess :-)
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