Hays Travel - Jarrow Reviews 

942
TrustScore 5 out of 5

4.9

29 Bede Precinct, NE32 3LW Jarrow, GB


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Rated 5 out of 5 stars

I went in to my local branch (jarrow) and was greeted with a lovely smile and welcome. I did make it a little challenging to find and fit a budget. But, a big thanks to Aliyah for being very patient w... See more

Rated 5 out of 5 stars

Michelle in Jarrow is amazing, went into to complete our Cruise for 26, to then add in a short break in Yorkshire for August. Then as we chatted booked next Sept Cruise. Amazing service, wonderful st... See more

Company replied

Rated 5 out of 5 stars

Brilliant helpful staff , Lesley booked done all mine hassle free , everything explained . Brilliant service

Rated 5 out of 5 stars

I ususally always book my own holidays, but after looking tirelessly for over a week I couldn’t find anything we wanted within our budget so decided to drop in to Hays Jarrow. Ruby assisted me and pat... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 29 Bede Precinct, NE32 3LW, Jarrow, United Kingdom

  • 0191 4835550

4.9

Excellent

TrustScore 5 out of 5

942 reviews

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4.9

All reviews

(942)

122,494 reviews in the last 12 months

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Rated 5 out of 5 stars

Booking our 2026 Holiday

As always the staff at Hays travel Jarrow are totally on the ball. They always give honest advice and share personal experiences which help make our decision to book our holiday destination a pleasurable encounter.
We have never been disappointed with any booking consultation or any holiday we had arranged by Hays in Jarrow.

January 10, 2026
Hays Travel - Jarrow logo

Reply from Hays Travel - Jarrow

We appreciate your kind words! It's wonderful to hear that our Jarrow team consistently provides helpful and honest advice, making your holiday booking experience a pleasure. We're delighted you've always been satisfied with our service. :) Lesley x

Rated 5 out of 5 stars

Stacey was friendly and helpful

Stacey was friendly and helpful, we booked two holidays and time passed quickly, very efficient

January 8, 2026
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Reply from Hays Travel - Jarrow

Thank you for your lovely feedback Beryl. I am glad i was able to help you with both bookings :) Stacey x

Rated 5 out of 5 stars

Cruise Booking

I booked a cruise over the phone with Michelle from Hays Travel Jarrow. She always goes the extra mile and within 10-15 minutes of phoning up my holiday was all booked up. I never book with any other travel company as the staff at Jarrow are all so helpful, as well as being welcoming if you go in branch.

January 9, 2026
Hays Travel - Jarrow logo

Reply from Hays Travel - Jarrow

Thank you for your kind words :) Michelle

Rated 5 out of 5 stars

Very helpful agent.

I called into the Jarrow office, to look for a holiday, at a specific location and hotel. The agent was very helpful, looking to book our rooms, and changing the flights to suit our requirements.

January 6, 2026
Hays Travel - Jarrow logo

Reply from Hays Travel - Jarrow

Hi Alexis, Thank you so much for your lovely review..Kind Regards Chloe

Rated 5 out of 5 stars

Nice and easy jarrow always have…

Nice and easy jarrow always have friendly staff
Great customer service

January 7, 2026
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Reply from Hays Travel - Jarrow

Hi Claire, Thank you for your lovely words, i'm glad we were able to help you booking your next holiday. Jessica :) x

Rated 5 out of 5 stars

Fantastic service

Staff at the Jarrow branch were fantastic in helping me book a once in a lifetime holiday. They were informative, knowledgeable and really friendly. They went above and beyond to ensure that the price of our family holiday was as good value for money as possible.

January 5, 2026
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Reply from Hays Travel - Jarrow

Hi Lauren, Thank you for your lovely comments. I am so glad we were able to help with your dream holiday :) Stacey x

Rated 5 out of 5 stars

Hollie &Stacey

Hollie &Stacey, were excellent.
They were very very helpful.
We have used Hays Travel for a long time & the staff are all helpful.

December 5, 2025
Hays Travel - Jarrow logo

Reply from Hays Travel - Jarrow

Hi Mrs Hart, Thank you so much for your lovely review..Kind Regards

Rated 5 out of 5 stars

Chloe excellent at Hayes travel jarrow branch

I contacted chloe at Hayes travel jarrow branch about a Royal Caribbean cruise i wanted to book ,she was excellent with in just over a hour she had contacted Royal Caribbean then phoned me back with details, then when I told her to book it she emailed me all my paperwork straight away al done nothing was too much trouble for her

November 25, 2025
Hays Travel - Jarrow logo

Reply from Hays Travel - Jarrow

Hi Maureen Thank you so much for the lovely review..Kind Reagrds Chloe

Rated 5 out of 5 stars

Michelle is always amazing

Michelle is always amazing. Fantastic customer service. She gets the job done.

November 23, 2025
Hays Travel - Jarrow logo

Reply from Hays Travel - Jarrow

Hi Ian Thanks so much for the lovely review..Kind Regards Michelle

Rated 4 out of 5 stars

I have used Hays travel for many years…

I have used Hays travel for many years and have always found the staff to be helpful and honest. They tell me if something is not suitable for me and make recommendations.

November 20, 2025
Hays Travel - Jarrow logo

Reply from Hays Travel - Jarrow

Thank you so much for the lovely review..Kind Regards Michelle

Rated 5 out of 5 stars

Holiday booking

Very helpful and a lovely assistant who arranged our booking with travel assistance as required 😀

November 16, 2025
Hays Travel - Jarrow logo

Reply from Hays Travel - Jarrow

Hi Christine, Thank you so much for the lovely review..Kind Regards Hollie

Rated 5 out of 5 stars

Excellent customer service from Ruby…

Excellent customer service from Ruby who was Shadow by and her manager future is looking excellent with new apprenticeship member of staff from start to finish Ruby was polite and customer service was second to none thank hays travel ⭐

November 16, 2025
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Reply from Hays Travel - Jarrow

Thankyou so much for this lovely review!! - Ruby

Rated 5 out of 5 stars

Service with a smile

Staff were really helpful and explained what we needed to know about our cruise

October 15, 2025
Hays Travel - Jarrow logo

Reply from Hays Travel - Jarrow

Thank you so much for the lovely review. We really appreciate it. Thanks Stacey.

Rated 5 out of 5 stars

The staff in the shop are all…

The staff in the shop are all knowledgeable and go out of their way to help get you exactly what you need

October 22, 2025
Hays Travel - Jarrow logo

Reply from Hays Travel - Jarrow

Thank you so much for the lovely review. We really appreciate it. Thanks Lesley

Rated 5 out of 5 stars

Perfect service

Perfect service

October 14, 2025
Hays Travel - Jarrow logo

Reply from Hays Travel - Jarrow

Thank you so much for the lovely review. We really appreciate it. Thanks Stacey.

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