We use hays travel every time we go away as the staff are always very helpful and friendly and also take time to get you the holiday that you want , this time was no exception, can’t fault anything .... See more
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I ususally always book my own holidays, but after looking tirelessly for over a week I couldn’t find anything we wanted within our budget so decided to drop in to Hays Jarrow. Ruby assisted me and pat... See more
Michelle at Jarrow Hays,our trusted travel agent, always goes above and beyond for all our travel needs, looks for best deals and makes sure it suited us to the ground! Bet we got on her nerves swapp... See more
Michelle at Hays Jarrow branch did her usual job of booking our next trip quickly efficiently and always knows exactly what we like.if you want a hassle free booking experience you should be going to... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 Bede Precinct, NE32 3LW, Jarrow, United Kingdom
- 0191 4835550
4.9
Excellent
877 reviews
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Jessica listened to exactly what we…
Jessica listened to exactly what we wanted and we got sorted quickly
May 17, 2026
We use hays travel every time we go…
We use hays travel every time we go away as the staff are always very helpful and friendly and also take time to get you the holiday that you want , this time was no exception, can’t fault anything . Chloe who sorted out our holiday was great from going into the shop to us leaving , big thumbs up
May 17, 2026
Michelleat Jarrow Hays,our trusted…
Michelle at Jarrow Hays,our trusted travel agent, always goes above and beyond for all our travel needs, looks for best deals and makes sure it suited us to the ground! Bet we got on her nerves swapping and changing hotels, but she is always lovely, we never shop anywhere else! That's again Michelle x
May 17, 2026
Hays Jarrow branch excellent service
Michelle at Hays Jarrow branch did her usual job of booking our next trip quickly efficiently and always knows exactly what we like.if you want a hassle free booking experience you should be going to Hays. Well done.
May 12, 2026
Michelle could not of been more helpful…
Michelle could not of been more helpful excellent service as always
May 13, 2026
I ususally always book my own holidays
I ususally always book my own holidays, but after looking tirelessly for over a week I couldn’t find anything we wanted within our budget so decided to drop in to Hays Jarrow. Ruby assisted me and patiently helped me find a fantastic deal after looking through so many, she definitely pulled it out the bag. 4star Hotel in our ideal location and even cheaper than our original budget. To save any hassle I’ll be using Hays now every year and asking for Ruby.
April 28, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
A big shout out to the lasses at jays travel jarrow
The lasse in hays at jarrow are always very helpful, theyve been a godsend to me. Excellent customer service nothing is to much .
May 2, 2026
Reply from Hays Travel - Jarrow
Thank you so much your lovely review Jackie, Were so glad we are able to help you again - ChloeX
Amazing girls were so helpful
May 9, 2026
Reply from Hays Travel - Jarrow
Thank you so much for your kind review - Stacey x
Ladies are very friendly and always…
Ladies are very friendly and always ready to help, I dealt with Lesley From the Jarrow branch and she was fab
May 1, 2026
Reply from Hays Travel - Jarrow
Wow thank you so much for your review and for booking with me :-) Lesley xx
The girl was very helpful and nice and…
The girl was very helpful and nice and booked are holiday very quickly
May 8, 2026
Reply from Hays Travel - Jarrow
Thank you so much, Lovely to see you both again - Chloe
pleasant shop experience
Staff in the shop are always pleasant and welcoming. The member of staff dealing with my query was very helpful. She looked on line and compared prices across holiday providers, finding me the best deal. She was knowledgable about the area I would be travelling to.
May 6, 2026
Reply from Hays Travel - Jarrow
Thank you so much for the wonderful review and for booking with me - Lesley
Staff were super professional and…
Staff were super professional and answered all of our questions and were able to get a great deal on our holiday.
Booking process was quick and smooth
May 5, 2026
Reply from Hays Travel - Jarrow
Thank you so much for the wonderful review - Lesley
The staff in our local branch are…
The staff in our local branch are always,friendly,polite and go out of their way to help with holiday search/booking.Special thanks to Chloe who helped us today.
May 3, 2026
Reply from Hays Travel - Jarrow
Thank you so much for your lovely review - Chloe
Fantastic service
Fantastic service.
Michelle was absolutely amazing and helped us to secure our dream holiday at a great price. She was professional, friendly and incredibly knowledgable.
Thank you for your help.
May 1, 2026
Reply from Hays Travel - Jarrow
Ah thank you so much for the kind review Jade, Happy to help - Michelle xx
The girls at hays always friendly and…
The girls at hays always friendly and helpful can't do enough for their customers
April 21, 2026
Reply from Hays Travel - Jarrow
Thank you so much Catherine - Ruby xx
Stacey looked after us explained…
Stacey looked after us explained everything sept by step booked our flight no problems
Excellent service was very happy all staff very friendly
April 25, 2026
Reply from Hays Travel - Jarrow
Thank you so much for your lovely review, Im glad i was able to help you with your trip - Stacey
Michelle in Jarrow was amazing
Michelle in Jarrow was amazing, will definitely book with Hayes Jarrow next time
February 24, 2026
Reply from Hays Travel - Jarrow
Thank you so much Audrey - Always lovely to see you and Sophie x
Helpful and got the trip away I wanted
April 23, 2026
Reply from Hays Travel - Jarrow
Thank you so much - Chloe
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