So friendly & professional always trust hays to help me choose my holidays girls are amazing.would never go anywhere else
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Michelle in Jarrow is amazing, went into to complete our Cruise for 26, to then add in a short break in Yorkshire for August. Then as we chatted booked next Sept Cruise. Amazing service, wonderful st... See more
Company replied
I went in store hoping for a miracle and thats exactly what i got, a holiday at short notice in a beautiful destination on a tight buget! Service with a smile too!
Company replied
I ususally always book my own holidays, but after looking tirelessly for over a week I couldn’t find anything we wanted within our budget so decided to drop in to Hays Jarrow. Ruby assisted me and pat... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
29 Bede Precinct, NE32 3LW, Jarrow, United Kingdom
- 0191 4835550
4.9
Excellent
937 reviews
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Hays Jarrow branch excellent service
Michelle at Hays Jarrow branch did her usual job of booking our next trip quickly efficiently and always knows exactly what we like.if you want a hassle free booking experience you should be going to Hays. Well done.
May 12, 2026
Reply from Hays Travel - Jarrow
Thank you so much Karen - Always lovely to help you with your holiday plans - Michelle xx
Reply from Hays Travel - Jarrow
Thank you so much for your lovely review - Stacey :-)
Michelle could not of been more helpful…
Michelle could not of been more helpful excellent service as always
May 13, 2026
Reply from Hays Travel - Jarrow
Thanks so much again Deborah for booking with me and the lovely review - Michelle
I ususally always book my own holidays
I ususally always book my own holidays, but after looking tirelessly for over a week I couldn’t find anything we wanted within our budget so decided to drop in to Hays Jarrow. Ruby assisted me and patiently helped me find a fantastic deal after looking through so many, she definitely pulled it out the bag. 4star Hotel in our ideal location and even cheaper than our original budget. To save any hassle I’ll be using Hays now every year and asking for Ruby.
April 28, 2026
Unprompted review
Reply from Hays Travel - Jarrow
Thank you so much for this review i really appreciate it! Im so grateful you booked with me and i cant wait to help with your future plans - Ruby :-)
Reply from Hays Travel - Jarrow
Thank you so much for booking with me - Lesley x
A big shout out to the lasses at jays travel jarrow
The lasse in hays at jarrow are always very helpful, theyve been a godsend to me. Excellent customer service nothing is to much .
May 2, 2026
Reply from Hays Travel - Jarrow
Thank you so much your lovely review Jackie, Were so glad we are able to help you again - ChloeX
Amazing girls were so helpful
May 9, 2026
Reply from Hays Travel - Jarrow
Thank you so much for your kind review - Stacey x
Ladies are very friendly and always…
Ladies are very friendly and always ready to help, I dealt with Lesley From the Jarrow branch and she was fab
May 1, 2026
Reply from Hays Travel - Jarrow
Wow thank you so much for your review and for booking with me :-) Lesley xx
pleasant shop experience
Staff in the shop are always pleasant and welcoming. The member of staff dealing with my query was very helpful. She looked on line and compared prices across holiday providers, finding me the best deal. She was knowledgable about the area I would be travelling to.
May 6, 2026
Reply from Hays Travel - Jarrow
Thank you so much for the wonderful review and for booking with me - Lesley
Staff were super professional and…
Staff were super professional and answered all of our questions and were able to get a great deal on our holiday.
Booking process was quick and smooth
May 5, 2026
Reply from Hays Travel - Jarrow
Thank you so much for the wonderful review - Lesley
The staff in our local branch are…
The staff in our local branch are always,friendly,polite and go out of their way to help with holiday search/booking.Special thanks to Chloe who helped us today.
May 3, 2026
Reply from Hays Travel - Jarrow
Thank you so much for your lovely review - Chloe
Fantastic service
Fantastic service.
Michelle was absolutely amazing and helped us to secure our dream holiday at a great price. She was professional, friendly and incredibly knowledgable.
Thank you for your help.
May 1, 2026
Reply from Hays Travel - Jarrow
Ah thank you so much for the kind review Jade, Happy to help - Michelle xx
The girls at hays always friendly and…
The girls at hays always friendly and helpful can't do enough for their customers
April 21, 2026
Reply from Hays Travel - Jarrow
Thank you so much Catherine - Ruby xx
Stacey looked after us explained…
Stacey looked after us explained everything sept by step booked our flight no problems
Excellent service was very happy all staff very friendly
April 25, 2026
Reply from Hays Travel - Jarrow
Thank you so much for your lovely review, Im glad i was able to help you with your trip - Stacey
Helpful and got the trip away I wanted
April 23, 2026
Reply from Hays Travel - Jarrow
Thank you so much - Chloe
Once again excellent service from the…
Once again excellent service from the staff at hays travel jarrow very knowledgeable about the holiday
We wanted especially Michelle who got us a better grade of cabin than were looking at, wouldn't hesitate to book another cruise with hays.
April 21, 2026
Reply from Hays Travel - Jarrow
Thank you so much for your lovely review - Michelle
Hollie was so helpful
Hollie was so helpful, explained everything. We are going on a Safari so wanted to book face to face, as I usually book online. Very impressed, lovely friendly shop.
April 21, 2026
Reply from Hays Travel - Jarrow
Thank you so much for your review - Hollie
At hays Jarrow people are very helpful
At hays Jarrow people are very helpful, didn't take long for me to book holiday with the girl who sorted everything for me
April 11, 2026
Reply from Hays Travel - Jarrow
Thank you so much for your lovely review - Hollie
Great service
The apprentice Ruby who dealt with our booking did a great job. She was very friendly, polite and professional. Also we needed special assistance and rather than making us wait in store, Ruby took all the relevant details and contacted us when she had arranged our seats.
April 17, 2026
Reply from Hays Travel - Jarrow
Thank you so much for your wonderful review i really appreciate it- Ruby
Excellent service
Excellent service, everything sorted for our holiday. Thanks yet again.
April 16, 2026
Reply from Hays Travel - Jarrow
Thank you so much for your review - Lesley
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