Another great experience booking with Amanda at Hays. Always a warm welcome, as a disabled lone traveller it's very reassuring to have all the details sorted. This includes my assisted travel & an exc... See more
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It’s always a pleasure coming into your Jesmond branch to book a holiday. Chloe, your branches newest recruit is definitely keeping up the high standards. See you soon to pick up our tickets.
Amanda is an absolute star. Sorted out the entire trip in one visit from my vague idea to completed booking. Brilliant.
Company replied
I always go to Hays. Amanda at the Jesmond branch was brilliantly helpful (and patient) as we booked our family holiday. They just sort everything out. Every member of staff I have ever dealt with at... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Acorn Road, NE2 2DJ, Jesmond, United Kingdom
- 0191 2812345
4.9
Excellent
446 reviews
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Chloe was great
Chloe was great. Very patient with our needs and helped us find the right holiday.
July 17, 2026
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Reply from Hays Travel - Jesmond
Thank you for your kind words! We appreciate your support and look forward to helping you with your future travels :)
Amanda is an absolute star
Amanda is an absolute star. Sorted out the entire trip in one visit from my vague idea to completed booking. Brilliant.
July 12, 2026
Reply from Hays Travel - Jesmond
Thank you for taking the time to share such a lovely review . It's always a pleasure to help you with your lovely travel plans. Thanks Amanda :)
Great service from Amanda
Another great experience booking with Amanda at Hays. Always a warm welcome, as a disabled lone traveller it's very reassuring to have all the details sorted. This includes my assisted travel & an excellent exchange rate on euros. I keep returning to Hays because I'm really happy with the certainty that everything is is taken care of & I can relax & just look forward to my holiday.
July 7, 2026
Reply from Hays Travel - Jesmond
Thank you so much for your lovely comments. Its always a pleasure to help you with your travel plans Amanda :)
A friendly and very informative…
A friendly and very informative conversation, all aspects of requirements/ needs/ wishes were covered and well explained. Very efficient and professional. Cruise successfully booked
June 30, 2026
Reply from Hays Travel - Jesmond
Thank you for your kind words it was a pleasure helping you with your lovely cruise plans. Your going to have a great time Thanks Amanda :)
Reply from Hays Travel - Jesmond
Thank you so much for your review! Thanks amanda
It’s always a pleasure coming into your…
It’s always a pleasure coming into your Jesmond branch to book a holiday. Chloe, your branches newest recruit is definitely keeping up the high standards. See you soon to pick up our tickets.
June 25, 2026
Very friendly staff .
Very friendly staff .
Staff willing to help with all details and helpful advice and always with a smile .
June 26, 2026
Reply from Hays Travel - Jesmond
Thank you for your kind words its always a pleasure to assist you with your lovely travel plans. Thanks Amanda :)
friendly approachable staff it's always…
friendly approachable staff it's always a pleasure dealing with them wouldn't go anywhere else
June 23, 2026
Reply from Hays Travel - Jesmond
Thank you for your lovely words. Its always a pleasure to help you with your lovely travel plans Amanda :)
As always great service at Hays Jesmond
As always great service at Hays Jesmond. Amanda had let me know about a fantastic deal for next year. All booked and sorted within 10 minutes. Wouldn’t go anywhere else.
June 20, 2026
Reply from Hays Travel - Jesmond
Always a pleasure ! Its was a fab deal your going to have a great time :)
Great experience
We spoke with Chloe who provided great advice on what area was good the ideas we were hoping to do on holiday. Everything was explained in a simple but detailed way so we understood it all. Chloe was very friendly and talkative which helped us pick the best place to travel to.
June 18, 2026
Reply from Hays Travel - Jesmond
I'm glad I could help you choose the right destination and make the process a little easier. Thank you so much for your lovely feedback! Chloe :)
The local staff were helpful in…
The local staff were helpful in providing holiday location options based on thier own experince and we were fortunate to select with them a hotel in Corfu at a competative price.
Used Hays before and will again With Thanks
June 19, 2026
Reply from Hays Travel - Jesmond
Thank you for the lovely review. Hope you have a great holiday - Sharon
Excellent service as usual
Excellent service as usual. Friendly staff who listen to my requirements and advise as necessary. Recommend to friends and family
June 17, 2026
Reply from Hays Travel - Jesmond
Mr Ronald Wilkes,
We are so pleased to hear you had an excellent experience. Thank you for your kind words and recommendation!
Kind Regards
Hays Travel
I always go to Hays
I always go to Hays. Amanda at the Jesmond branch was brilliantly helpful (and patient) as we booked our family holiday. They just sort everything out. Every member of staff I have ever dealt with at Hays has always been excellent. They have the knowledge and expertise to help and advise. Thank you so much.
June 14, 2026
Reply from Hays Travel - Jesmond
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such excellent and patient service for your family holiday. We appreciate your continued trust in us. Thanks again Amanda :)
Great service and advice from Amanda as…
Great service and advice from Amanda as always. Thank you!
June 10, 2026
Reply from Hays Travel - Jesmond
We're so glad you had a great experience with our team. Thank you for your kind words! :)
Chloe is a star!
Chloe is an absolute asset to the Jesmond Hays Travel Branch.
She helped us book our multi city stay in the US for 2027 and nothing was an issue despite us having 20 million questions.
She took the time to help us choose the right hotels etc and we didn't feel rushed at all. If you can go in and book your holiday with Chloe you will have a lovely experience. Thank you Chloe!
We will be back in the future!
June 2, 2026
Reply from Hays Travel - Jesmond
I am so happy to hear you had such a wonderful experience planning your amazing trip to the US. We truly appreciate your kind words and look forward to seeing you again in the future!
Thanks Chloe 😊
Amanda was extremely helpful
Amanda was extremely helpful. Found us a good deal and explained everything very clearly.
May 28, 2026
Reply from Hays Travel - Jesmond
Thank you for your kind words! We are delighted we could assist you so effectively. Thanks Amanda :)
Chloe was amazing
Chloe was amazing. Knew what I wanted all book very efficiently. Asked me if I needed help with the payment as it’s online and I’m terrible with tech. Thank you so much
May 23, 2026
Reply from Hays Travel - Jesmond
Thank you for the lovely review I hope you have a lush holiday :) Chloe x
I went to the Newmarket Travel Show at…
I went to the Newmarket Travel Show at Hays in Jesmond. All of the staff were friendly and helpful. Wayne from Newmarket was knowledgeable and engaging about the trip I was booking, but there was no pressure to book more than I wanted. Thank you to Chloe for getting it all booked and sorted.
May 22, 2026
Reply from Hays Travel - Jesmond
Thank you for your kind feedback! We’re delighted to hear you had a great experience at our Newmarket Travel Event - Thank You for coming along! Wishing you a wonderful trip!
Excellent service.
May 14, 2026
Reply from Hays Travel - Jesmond
Thank you for your kind words. Its always a pleasure to help you with your lovely travel plans . See you again soon Amanda and Team Jesmond
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