I always book my holidays with Amanda@hays travel jesmond she is very professional, helpful and incredibly knowledgeable. The shop is always welcoming and you just can’t beat the personal aspect of a... See more
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See what reviewers are saying
Always impressed by the service you give...but, on this occasion, well impressed by the way in which a trainee was guided through the offering, then planning and booking of our holiday.
Company replied
Another great experience booking with Amanda at Hays. Always a warm welcome, as a disabled lone traveller it's very reassuring to have all the details sorted. This includes my assisted travel & an exc... See more
Company replied
I have used this branch for so many years and I can highly recommend the staff for their knowledge and friendliness. Nothing is ever a problem for them ! No rush or fuss! It’s my one stop place to... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Acorn Road, NE2 2DJ, Jesmond, United Kingdom
- 0191 2812345
4.9
Excellent
463 reviews
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Great experience with James today
Great experience with James today. Sorted my holiday, discussed every aspect of holiday!
April 26, 2026
Reply from Hays Travel - Jesmond
Thanks for your kind review, it was lovely meeting you. James
james the hays consultant was very…
james the hays consultant was very pleasant and helpful
April 22, 2026
Reply from Hays Travel - Jesmond
Thank you so much for your review. I hope you have a great holiday. Thanks James
as always great staff ,Annette booked…
as always great staff ,Annette booked me another fab holiday ,lovely helpful staff at all times
April 22, 2026
Reply from Hays Travel - Jesmond
Thank you so much for your review, it's really appreciated. Amanda
Chloe at the Jesmond branch was great
Chloe at the Jesmond branch was great. Really helpful, and nothing was too much trouble. Many thanks!
April 18, 2026
Reply from Hays Travel - Jesmond
I appreciate you taking the time to leave me this lovely review!
Kind Regards Chloe
Friendly, helpful and knowledgeable assistance
James was so friendly, helpful and knowledgeable and made our booking quick and easy. He also gave us valuable information about currency at Hays and gave us fast track access at the airport.
April 16, 2026
Reply from Hays Travel - Jesmond
Thank you for your kind words it was a pleasure to help you with your lovely travel plans. See you again soon James :)
Matthew in Jesmond did a great job to…
Matthew in Jesmond did a great job to help make our arrangements. He was courteous, patient and confirmed every step of the process before proceeding.
April 12, 2026
Reply from Hays Travel - Jesmond
Thank you for your kind words it was a pleasure assisting with your travel plans. Matthew :)
The Jesmond office have always been our…
The Jesmond office have always been our go to place to book holidays and always make the experience simple and come up with excellent choices
April 8, 2026
Reply from Hays Travel - Jesmond
We appreciate you choosing our office for your holiday bookings. It's great to know that we make the experience simple and provide excellent choices for you. Thank you James :)
Amanda could not have been more helpful…
Amanda could not have been more helpful with our booking
April 9, 2026
Reply from Hays Travel - Jesmond
We are happy to hear that our service was helpful during your booking. Thank you for your positive feedback; we appreciate it. Amanda :)
James @ Acorn ace
April 1, 2026
Reply from Hays Travel - Jesmond
Thank you so much for your review, I hope you both have a great time away. James
Brilliant service from Amanda and colleagues
Brilliant service from Amanda and colleagues helping us choose an alternative to Dubai trip at short notice! We appreciate the team's hard work.
March 20, 2026
Reply from Hays Travel - Jesmond
Thank you so much its always a pleasure assisting with all your lovely travel plans see you soon . Amanda :)
Excellent service
March 27, 2026
Reply from Hays Travel - Jesmond
Thank's for your kind words . It was great to see you and help with your travel plans Thanks again Amanda :)
Chloe was fantastic in creating the…
Chloe was fantastic in creating the perfect holiday for us. Nothing was too much trouble, even when I kept asking for different amends, she made sure I was happy and I could tell she really wanted to make sure we made our dream trip a reality.
March 27, 2026
Reply from Hays Travel - Jesmond
Thank you so much for your kind words! I'm delighted to hear I was able to get everything perfect for this amazing trip! We really appreciate your trust in us and hope you have the most incredible time in South America! 🌍Thank You, Chloe :)
Reply from Hays Travel - Jesmond
Always a pleasure helping you out with your travel plans. Thanks for your kind words. See you again soon Chloe :)
Helpful and friendly
The 2 people I spoke to were very friendly and helpful and prepared to answer my questions.
March 17, 2026
Reply from Hays Travel - Jesmond
We appreciate you sharing your experience with us. We are so glad that our team members were friendly, helpful, and answered your questions. Thank you Chloe :)
Amanda
Amanda, the agent was thorough in searching out the best holiday for me especially considering the short time frame and the fact that I am a novice at cruising. She was professional, with a friendly attitude.
March 11, 2026
Reply from Hays Travel - Jesmond
We appreciate you taking the time to share your experience. We are so glad to hear that you found the perfect holiday, and that our service was helpful and friendly. Thank you Amanda :)
Amanda took control of a stressful…
Amanda took control of a stressful situation in a calm , empathetic way which was very reassuring in the circumstances.
Similarly Robin responded with an understanding approach. Both very helpful
March 2, 2026
Reply from Hays Travel - Jesmond
Thank you so much for your lovely words always a please to help you with your travel plans Thank you Amanda :)
Reply from Hays Travel - Jesmond
We appreciate you taking the time to leave us a review! It’s great to know you had a positive experience. We hope to see you again soon!
Chloe was extremely professional… a…
Chloe was extremely professional… a very fast quote and we had it all booked by the afternoon.
March 5, 2026
Reply from Hays Travel - Jesmond
Thank you for leaving this lovely review,
We are happy to hear that the booking process was efficient and quick, and we appreciate you taking the time to leave us feedback. We hope to hear from you again soon. Thanks Chloe :)
We’ve been using Hays in Jesmond for…
We’ve been using Hays in Jesmond for many years and we have always received 5* service. The staff are wonderful, helpful and very knowledgeable.
February 24, 2026
Reply from Hays Travel - Jesmond
Thank you for your lovely review, We appreciate your long-term loyalty and are so glad to hear about the wonderful, helpful, and knowledgeable service you've consistently received from our team. Hope to see you in the office again soon. Thanks Lillie :)
Lillie was absolutely great from…
Lillie was absolutely great from beginning to end and helped book my trip. She made everything so easy and was friendly and professional, a definite credit to the industry and I’ll certainly look to use Hays again now in future
February 24, 2026
Reply from Hays Travel - Jesmond
We're happy to hear that your booking experience was easy, friendly, and professional. Thank you for the positive feedback; we appreciate you considering us for future trips!
Thank You, Lillie :)
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