I always book my holidays with Amanda@hays travel jesmond she is very professional, helpful and incredibly knowledgeable. The shop is always welcoming and you just can’t beat the personal aspect of a... See more
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Always impressed by the service you give...but, on this occasion, well impressed by the way in which a trainee was guided through the offering, then planning and booking of our holiday.
Company replied
“Chloe at Hays Travel was absolutely amazing! From the start, she was incredibly friendly, knowledgeable, and genuinely excited to help. She guided us toward Rome as a destination and gave brilliant a... See more
Company replied
Another great experience booking with Amanda at Hays. Always a warm welcome, as a disabled lone traveller it's very reassuring to have all the details sorted. This includes my assisted travel & an exc... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Acorn Road, NE2 2DJ, Jesmond, United Kingdom
- 0191 2812345
4.9
Excellent
464 reviews
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Amanda was most helpful and persistent…
Amanda was most helpful and persistent with the cruise line
May 29, 2024
Reply from Hays Travel - Jesmond
Thank you for taking the time to leave this review. It was a pleasure seeing you in the office. I will pass your kind words onto Amanda. Thanks Lillie :)
Great friendly staff, excellent service!
Both Amanda and Christina were really great: knowledgeable, informative, helpful and efficient
May 12, 2024
Reply from Hays Travel - Jesmond
So pleased we arranged your lovely family holiday. it was lovely to see you in the office and get this all booked for you ,
Regards
Christina
Reply from Hays Travel - Jesmond
Thank you for your kind words. I was lovely seeing you both in the office again. See you again soon . Thanks Amanda :)
Christina did an amazing job
Christina did an amazing job finding us everything in our wish list and giving us options of different locations based on her depth of knowledge. So happy to have booked our holiday with you.
April 21, 2024
Reply from Hays Travel - Jesmond
Thank you so much for this lovely review, it was a pleasure booking your lovely family holiday. you will all have a lovely break in the sunshine. Thanks for booking :)
Christina
Dealing with Amanda at Heys Jesmond
Dealing with Amanda at Heys Jesmond. Professional and very friendly service, as always
April 13, 2024
Reply from Hays Travel - Jesmond
Thank you for your kind words. It's always a pleasure to help you with your travel plans. Speak soon Amanda :)
As always my experience of Hays Travel…
As always my experience of Hays Travel Jesmond was superb
I have just booked a cruise with Hays Travel Jesmond 2025
Their service no matter which lady picks up the phone is always fast and efficient and with best advice and a smile
April 19, 2024
Reply from Hays Travel - Jesmond
Thank you so much for a fabulous review, so lovely to see you in the office booking your trips, and this is a fabulous cruise to Japan, we are all very jealous :)
Thanks
Christina
Amanda at Hays Travel Jesmond extremely…
Amanda at Hays Travel Jesmond extremely helpful, patient and informative. Our holiday arrangements all sorted in one visit. Excellent!
April 16, 2024
Reply from Hays Travel - Jesmond
Thank you it was lovely to catch up with you both in the office today. Look forward to seeing you both again soon Amanda :)
Very easy and pleasant booking
April 13, 2024
Reply from Hays Travel - Jesmond
Thank you for taking the time to rate my service. I look forward to seeing you again soon Thanks again Lillie :)
It was an easy straightforward…
It was an easy straightforward transaction completed quickly and with a smile
March 21, 2024
Reply from Hays Travel - Jesmond
Thanks you so much for leaving a great review, always lovely to see you in the office,
Have a great trip ,
Thanks
Christina
Christina
Christina, Lily and Amanda are amazing! Always happy to help and nothing is ever too much trouble!
March 13, 2024
Reply from Hays Travel - Jesmond
Thank you for taking the time to leave this lovely review. I will pass your kinds words onto the rest of the team. Was a pleasure getting your amazing Thailand holiday all booked up for you. Thanks Lillie :)
Reply from Hays Travel - Jesmond
Thank you for taking the time to leave this review. I will pass your kind words onto Christina. Hope to see you again in the office soon. Thanks Lillie :)
A very positive experience
The travel agent was very experienced & gave me lots of helpful advice when deciding where to go on holiday.
February 29, 2024
Reply from Hays Travel - Jesmond
Thank you very much for leaving such a lovely review and booking your great trip to Spain with myself.
hope you both have a fabulous time and a well deserved break,
Regards
Christina
Reply from Hays Travel - Jesmond
Thank you so much for leaving a great review,
Always a pleasure booking your lovely cruises,
Thanks
Amanda
Christina was very professional and…Very helpful and knowledgeable
Christina was very professional and helped me get the holiday I was looking for
February 29, 2024
Reply from Hays Travel - Jesmond
It was a pleasure booking your lovely cruise, and you will be around the Caribbean sunshine in January. You will be making us all jealous when we are in the cold :)
Thank you for leaving such a lovely, kind review,
Christina
Reply from Hays Travel - Jesmond
Thank you for taking the time to review my service. Your going to have a lovely cruise. Thanks again Amanda
Very satisfied
Well informed, helpful and friendly experience with booking completed all on one visit to Hays Travel, Jesmond.
February 24, 2024
Reply from Hays Travel - Jesmond
Thank you for taking the time to leave this lovely review. It was a pleasure seeing you in the office and getting your amazing cruise all booked up. Hope to see you again soon. Thanks Lillie :)
Great service
Happy that the lady (Christina) who booked our holiday knew exactly what she was talking about, helped us to look at several options based on our needs. Email booking info received very promptly, would use again
February 17, 2024
Reply from Hays Travel - Jesmond
Thank you for taking the time to leave this review. I will pass your kind words onto Christina. Hope you have an amazing time in Lanzarote. Thanks Lillie :)
Excellent high street travel agents
The staff here are always friendly, helpful and very knowledgeable. They try to find the best deals to suit your budget. Much better experience than booking online
February 9, 2024
Reply from Hays Travel - Jesmond
Thanks for the lovely review. Its was a pleasure helping to booke you break to Cape Verde your going to have a great time. Thanks Christina.
Super lovely staff
Super lovely staff, eager to please, great communication, would not go anywhere else, highly, highly recommended!
February 17, 2024
Reply from Hays Travel - Jesmond
Thank you very much for giving such a lovely review. Booking yet another great ski holiday , and back to the same Hotel.
Always a pleasure booking your holidays and getting it just right for you ,
Thanks again
Christina
Perfect quick service
I just rang and told Amanda at Hays what I wanted and after less than an hour she came back to me and it was all booked even down to the plane seats and the transfer. It was amazing.
February 10, 2024
Reply from Hays Travel - Jesmond
Thank you for your lovely review. It was a pleasure to help you with your lovely holiday. Your going to have a great time in Greece. Thanks Amanda :)
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