I always book my holidays with Amanda@hays travel jesmond she is very professional, helpful and incredibly knowledgeable. The shop is always welcoming and you just can’t beat the personal aspect of a... See more
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Always impressed by the service you give...but, on this occasion, well impressed by the way in which a trainee was guided through the offering, then planning and booking of our holiday.
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“Chloe at Hays Travel was absolutely amazing! From the start, she was incredibly friendly, knowledgeable, and genuinely excited to help. She guided us toward Rome as a destination and gave brilliant a... See more
Company replied
Another great experience booking with Amanda at Hays. Always a warm welcome, as a disabled lone traveller it's very reassuring to have all the details sorted. This includes my assisted travel & an exc... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Acorn Road, NE2 2DJ, Jesmond, United Kingdom
- 0191 2812345
4.9
Excellent
463 reviews
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Managed to book the unbookable - Well done,
I wanted to book a particular hotel for a holiday. It was fully booked so I asked Christina if she could find availability and she did!
Holiday booked with ease and professionalism. Thank you!
August 14, 2024
Reply from Hays Travel - Jesmond
Thank you so much for your kind comments,
Always a pleasure getting exactly what our clients want. You will have a lovely time, and a welcome break.
Thanks
Christina
Once again Christina at Jesmond store…
Once again Christina at Jesmond store was amazing to deal with. She is so helpful with great advice. Fantastic service 5 stars *
August 22, 2024
Reply from Hays Travel - Jesmond
Thank you so very much for your lovely comments, it really is appreciated when we receive feedback like this. We hope to see you soon when collecting tickets,
Thanks
Christina
Lillie at the jesmond branch is great
Lillie at the jesmond branch is great, she made booking the holiday so easy, gave us options and got us booked up quickly.
I would really recommend this branch, and will continue to book our trips with Lillie.
August 14, 2024
Reply from Hays Travel - Jesmond
Thank you for taking the time to leave this review and again for booking another lovely trip with us at Jesmond,
Nothing better than getting somewhere booked and getting away.
Thanks Lillie :)
Amazing every time, us jesmond branch for holidays and currency,
Amazing experience every time I use the jesmond branch for booking holiday's and getting currency, excellent
August 20, 2024
Reply from Hays Travel - Jesmond
Thanks so much for your lovely review - always lovely to see you in the office booking your flights,
Thanks
Christina
Reply from Hays Travel - Jesmond
Thank you for kind comments - so please Amanda managed to get you booked :)
Thanks
Christina
My experience at West jesmond hays was…
My experience at West jesmond hays was great, I was greeted straight away and when showing her (Christine) the holiday it was building up the holiday excitement of booking and knowing you're going away. Christine made it all the more exciting.
August 1, 2024
Reply from Hays Travel - Jesmond
Thank you for taking the time to leave this review. I will pass your kind words onto Christina. Was a pleasure seeing you in the office and getting your lovely holiday to Greece all sorted. Not long to go now till you're in the sun. Thanks Lillie :)
The girl Christina who sorted our trip…
The girl Christina who sorted our trip out was very helpful very friendly and happy and made everything very easy
July 20, 2024
Reply from Hays Travel - Jesmond
So pleased we managed to get you booked, and glad we made it easy for you,
And yet another trip for you to lovely New York for your birthday,
Thanks
Christina
Amanda was extremely helpful in…
Amanda was extremely helpful in resolving our deliberations on what would be the best holiday for us. In spite of the fact we changed our minds several times nothing was too much trouble for her.
July 18, 2024
Reply from Hays Travel - Jesmond
Thank you so much for your kind words it's always a pleasure to help you with your lovely travel plans. Thanks again Amanda :)
Thank you so much.
July 10, 2024
Reply from Hays Travel - Jesmond
Thank you so much for the lovely words, always a pleasure to see you in the office and getting those flights arranged for you,
Thanks
Amanda
Reply from Hays Travel - Jesmond
Thank you so much for leaving such a lovely review, so pleased we managed to get you booked,
Thanks
Amanda
Great friendly service
Great friendly service - patient too with all of my questions!
Knowledgeable on the resorts I was looking at and offered options. Christina also investigated every option for flights - airlines, dates & times to get me the best deal
July 9, 2024
Reply from Hays Travel - Jesmond
Thank you for your kind words! I am so glad you had a positive experience and appreciate you highlighting my dedication to finding the best options for you.
Thanks
Christina
Simply put
Simply put, Christina! As always Christina was a huge help and made the whole booking experience simple and a joy to work with.
July 6, 2024
Reply from Hays Travel - Jesmond
Thank you for your kind words. It's always a pleasure to help you with your travel plans Thank you again Christina.
Helpful patient advice to plan our holiday.
Patient assistance and advice to help us bring our holiday plans together as cost effectively as possible.
June 26, 2024
Reply from Hays Travel - Jesmond
We're so glad to hear that you found our patient assistance and advice helpful in bringing your holiday plans together cost effectively. We strive to provide our customers with the best possible experience.
Reply from Hays Travel - Jesmond
Thank you for your kind words. Always a pleasure to assist you with you travel plans Thanks again Amanda :)
Holiday to Kalmanaki
Amanda was just brilliant. She accepted a complex challenge to find me accommodation near to a friend. She tried all avenues open to find the best and closest fit I. Terme of location and flights from Newcastle. Her manner was welcoming and professional. I will use Hays Travel again after this experience.
June 21, 2024
Reply from Hays Travel - Jesmond
Thank you for taking the time to share your great experience with Amanda. We are delighted that she was able to successfully assist you in finding suitable accommodation near your friend, taking into consideration both location and flight preferences from Newcastle. Her welcoming and professional demeanor is a testament to the exceptional customer service we strive to provide. We appreciate your continued trust in Hays Travel, and we look forward to serving you again in the future.
Thanks
Christina
Reply from Hays Travel - Jesmond
Thank you for booking your next flight with us. Always a pleasure to see you in the office and booking your next trip.
Have a great weekend,
Thanks
Christina
Superb service from the Jesmond branch…
Superb service from the Jesmond branch as always. They’re not only friendly and efficient but they really know what they’re talking about and gave us numerous tips and useful advice.
June 13, 2024
Reply from Hays Travel - Jesmond
Thank you so much for your kind words. It's always a pleasure to assist you with your lovely travel plans. Hope to see you again soon. Thanks again Christina.
Christina was very very helpful and…
Christina was very very helpful and helped us make a decision when we struggled to what we wanted etc.
Would recommend the Jesmond branch as all staff are very friendly and knowledgeable.
May 30, 2024
Reply from Hays Travel - Jesmond
Thank you for taking the time to review my service. Always a pleasure helping you with your lovely holiday plans. Look forward to seeing you again soon thanks again Christina :)
The jesmond Hayes travel team are…
The jesmond Hayes travel team are excellent!! They are friendly and kind and have found 2 great holidays for me this year.
I wouldn’t go to another branch or travel agent now!
Thanks Hayes 😀
May 26, 2024
Reply from Hays Travel - Jesmond
Thank you so much for your lovely review. We hope to see you again soon Thanks again Amanda :)
Amanda was exceptionally helpful.
May 23, 2024
Reply from Hays Travel - Jesmond
Thank you so much for taking the time to rate our service, and so pleased we arranged your next lovely trip,
Thanks
Amanda
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