I always book my holidays with Amanda@hays travel jesmond she is very professional, helpful and incredibly knowledgeable. The shop is always welcoming and you just can’t beat the personal aspect of a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always impressed by the service you give...but, on this occasion, well impressed by the way in which a trainee was guided through the offering, then planning and booking of our holiday.
Company replied
“Chloe at Hays Travel was absolutely amazing! From the start, she was incredibly friendly, knowledgeable, and genuinely excited to help. She guided us toward Rome as a destination and gave brilliant a... See more
Company replied
Another great experience booking with Amanda at Hays. Always a warm welcome, as a disabled lone traveller it's very reassuring to have all the details sorted. This includes my assisted travel & an exc... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Acorn Road, NE2 2DJ, Jesmond, United Kingdom
- 0191 2812345
4.9
Excellent
463 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff heyesre are excellent
The staff here are excellent, very knowledgeable and get back to you with full details, plus give other options.
They are very well traveled and know what they are selling.
I have dealt with them a number of times.and have always felt very satisfied with their service.
Their business is flourishing simply because of all the above.
Thank you Christina and Amanda for always seeing to your clients like you do.
December 19, 2024
Reply from Hays Travel - Jesmond
Thank you so much for your very kind and generous words. It is a pleasure when we get another trip planned and booked for you.
Thanks
Christina
Excellent service
Friendly and very helpful service. Lillie was well informed and enthusiastic, and everyone in the office made us feel very welcome. We left feeling excited about our holiday!
December 7, 2024
Reply from Hays Travel - Jesmond
Thank you for taking the time to leave this lovely review. It was a pleasure seeing you in the office to book your amazing birthday trip to Sicily. Hope to see you in the office again soon. Thanks Lillie 😊
Staff are second to none.
The staff were welcoming and supportive (as usual). They are always reassuring and helpful.Any queries are dealt with quickly and thoroughly. This instills confidence.
December 5, 2024
Reply from Hays Travel - Jesmond
Thank you for taking the time to leave this lovely review. Always a pleasure to see you in the office. Not long until your amazing holiday. Hope to see you again soon. Thanks Chloe :)
Excellent work by Christina as always
Excellent work by Christina as always, very professional, knowledgable, PATIENT[1],helpfull. Considering they are in Newcastle and i am in Manchester!, I was given Cristina and Amanda's name some time ago. They always offer 5 star service a credit to Hays Travel in Jesmond.
November 16, 2024
Reply from Hays Travel - Jesmond
Thank you so much for those lovely kind words. We really appreciate the feedback.
So pleased we have managed to get you booked on your lovely cruise, and I am sure you will have a lovely time,
Thanks
Christina
Stress free holiday planning
We booked the same family holiday we did two years ago as we enjoyed it so much. With family members flying from different airports the planning could have been very stressful but booking with Hays made it worry free. The staff are friendly, helpful and knowledgeable. What more could you want!
November 14, 2024
Reply from Hays Travel - Jesmond
Thank you for taking the time to leave this lovely review. Always a pleasure to see you in the office. Not long until your amazing family holiday. Hope to see you again soon. Thanks Chloe :)
Above and beyond
Very good customer service, polite and friendly and answered our many questions. Lillie went above and beyond to get our holiday booked
November 7, 2024
Reply from Hays Travel - Jesmond
Thank you for taking the time to leave this lovely review. It was a pleasure getting yourself and your family all booked up on the amazing cruise. I hope you have a lovely day. Thank you Lillie :)
Helpful staff
Helpful staff, good range of choices offered for a preferred holiday and overall a pleasant expetience
November 3, 2024
Reply from Hays Travel - Jesmond
Thank you for taking the time to leave this review. Glad we got you all sorted for your lovely bit of winter sun. Hope to see you in the office again soon. Thanks Lillie :)
I have booked many holidays now with…
I have booked many holidays now with Amanda at Hays Travel in Acorn Road, Jesmond, Newcastle. I called in yesterday with a couple of friends to book a holiday for next year. As always, Amanda was efficient as ever as she now knows what sort of holiday we are looking for, I.e. amenities, cost etc.
We got booked up to go to Greece (Halkidiki) next May and will look forward to it. Thanks Amanda and Hays Travel!
October 29, 2024
Reply from Hays Travel - Jesmond
It's always a pleasure to see you all in the office and help you with your travel plans. Your going to have a great time see you again soon Amanda :)
Excellent service.
I was as always made to feel very welcome. Christina was very engaging and polished in the service offer given.
October 22, 2024
Reply from Hays Travel - Jesmond
Thank you so much for such lovely comments. glad we arranged another annual Insurance policy for you,
Thank you again,
Regards
Christina
Reply from Hays Travel - Jesmond
Thank you for your lovely words - glad we arranged your insurance again for you ,
Thanks
Amanda
Christina spends time listening to what…
Christina spends time listening to what our individual needs are and then works hard to meet them as best she can. Thank you
October 12, 2024
Reply from Hays Travel - Jesmond
Thank you so much for sending these lovely comments for Christina , we are so pleased she has booked your flights to Australia to see the family.
We hope you have a fabulous time,
Thanks
Lillie @ Hays Travel
Top service
From start to finish Amanda the manager was amazing and we were able to book what we required. The whole process was seamless, straightforward and I would have no hesitation in booking with Hays Travel again.
October 8, 2024
Reply from Hays Travel - Jesmond
It is always a pleasure to assist you with your lovely travel plans. I will pass your kind words to Amanda. Your Amazing trip will be here before we know it. Thanks Lillie :)
We have used this company for several…
We have used this company for several years and always the same staff Amanda and Christina who know our needs so well
Always so pleasant and able to sort out our travel arrangements
Make travelling so much easier for us
September 28, 2024
Reply from Hays Travel - Jesmond
It is always a pleasure to assist you with your lovely travel plans. Thank you for your kind words. See you soon Amanda & Christina :)
Reply from Hays Travel - Jesmond
Thank you so much for sharing your lovely feedback, we hope you have a lovely time.
Thanks
Lillie
City break
Friendly and efficient staff. Gave good advice on what was needed. Highly recommended
September 26, 2024
Reply from Hays Travel - Jesmond
Thank you for calling by and booking your lovely trip, it was lovely to see you in the office - Not long to wait and a nice trip before Christmas for you both,
Thanks
Amanda
Friendly trust worthy knowledgable staff
September 19, 2024
Reply from Hays Travel - Jesmond
Thank you for your kind words! We're so glad to hear you had a positive experience with our team. We look forward to see you again soon Thank you Amanda :)
Jesmond Hays travel
Lovely staff and very helpful. Answered all my questions and put me at ease as I'm a very nervous flyer. Responds to emails very quickly and efficiently 😀 big thank you to Lillie for all her help
September 17, 2024
Reply from Hays Travel - Jesmond
We're so happy to hear that you had a positive experience with us! It's wonderful to know that you felt comfortable and at ease with the help you received. We appreciate you taking the time to share your feedback. Thank you again Lillie :)
Excellent service
Excellent service. Both Christina and Amanda went above and beyond to ensure everything requested was taken care of. Will use their services again.
September 11, 2024
Reply from Hays Travel - Jesmond
Thank you for your lovely comments. It was a pleasure to help you once again with your travel plans. Thanks again Amanda & Christina
wonderful place and people very…
wonderful place and people very helpful. We always come back there
August 29, 2024
Reply from Hays Travel - Jesmond
We love seeing you in the office booking your lovely holidays with us :) always a pleasure :)
Thanks
Christina
great service finding a holiday
Christina was set a tight set of criteria for our holiday, which made it a difficult job (which is why we wanted help from a professional!). via good communication with us, a good solution was found and booked.
August 28, 2024
Reply from Hays Travel - Jesmond
Thanks you for your lovely review of my service. We love a challenge in Jesmond ! See you in the office again soon. Thank you again Christina :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.