I always book my holidays with Amanda@hays travel jesmond she is very professional, helpful and incredibly knowledgeable. The shop is always welcoming and you just can’t beat the personal aspect of a... See more
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Always impressed by the service you give...but, on this occasion, well impressed by the way in which a trainee was guided through the offering, then planning and booking of our holiday.
Company replied
Another great experience booking with Amanda at Hays. Always a warm welcome, as a disabled lone traveller it's very reassuring to have all the details sorted. This includes my assisted travel & an exc... See more
Company replied
I have used this branch for so many years and I can highly recommend the staff for their knowledge and friendliness. Nothing is ever a problem for them ! No rush or fuss! It’s my one stop place to... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
16 Acorn Road, NE2 2DJ, Jesmond, United Kingdom
- 0191 2812345
4.9
Excellent
463 reviews
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Very helpful and a swift and easy…
Very helpful and a swift and easy booking experience. Thank you
July 16, 2025
Reply from Hays Travel - Jesmond
Thank you so much for the lovely review, so pleased it was quick and easy for the whole process.
Thanks
Amanda
Herding Cats
A large booking, Hays were brilliant, accommodating a split deposit and last minute changes. Use the agency regularly and can highly recommend them x
July 6, 2025
Reply from Hays Travel - Jesmond
Thank you for taking the time to review our service. It's always a pleasure to see you in the office. See you again soon. Amanda :)
Always great service
As always great service. Booked exactly what I wanted , really helpful and friendly staff.
June 27, 2025
Reply from Hays Travel - Jesmond
Thank you for your lovely review. Its a beautiful place. Hope you have a fantastic time - Christina
Reply from Hays Travel - Jesmond
Thank you for your lovely review. Hope you have an amazing time on your cruise - Aaliyah
Reply from Hays Travel - Jesmond
Thank you for your lovely review. Hope you have an amazing crusie - Amanda
Reply from Hays Travel - Jesmond
Thank you for your lovely review, Hope you have a great holiday - Amanda
Peace of Mind
I just wanted to purchase Holiday Insurance and Christina at Hays Jesmond was brilliant, helpful and very patient. Considering l wasn’t buying a round the world trip the service l got was excellent. All of the staff at Hays Jesmond are so helpful and friendly and l would have no hesitation in recommending them.
June 26, 2025
Reply from Hays Travel - Jesmond
Thank you so much for your lovely comment, it was a pleasure to get to it sorted for you Ali :)
Reply from Hays Travel - Jesmond
Thanks so much for your lovely comments, it was a pleasure getting you booked again :)
Thanks
Chloe
Jesmond branch
Delighted. I go regularly to the Jesmond office where Amanda and Christina look after me exceptionally well and always manage to find a nice holiday for a good price. Would thoroughly recommend them.
June 11, 2025
Reply from Hays Travel - Jesmond
Thank you for your lovely review! We’re so pleased Amanda and Christina have been able to help you find great holidays. We really appreciate your recommendation and continued support! Lillie :)
Superb, friendly and professional.
Superb, professional and friendly service as always from Christina at Hays , Jesmond.
Lots of helpful suggestions, and support when arranging a big trip across Canada 🇨🇦 this Autumn.
June 18, 2025
Reply from Hays Travel - Jesmond
Thank you for your lovely review! We're so pleased Christina could help make planning your Canada trip smooth and stress-free. Wishing you an amazing adventure this Autumn! 🇨🇦. Lillie :)
Reply from Hays Travel - Jesmond
Thank you so much for your kind words! We're delighted to hear that you felt supported throughout the process and that we could help you find the perfect holiday for your family. It was a pleasure assisting you, and we look forward to helping you again in the future! Thanks Lillie :)
Excellent service thank you
June 8, 2025
Reply from Hays Travel - Jesmond
Thank you for your lovely feedback! We're so pleased to hear you were happy with the service, it was a pleasure to getting this lovely cruise all booked up for you. Thanks Lillie :)
Fantastic, knowledgable, friendly staff. .…
It’s always such a positive experience working with the staff at Hays Travel, Jesmond and Christina managed again to ‘tick all the boxes’ with our upcoming holiday to Italy in September.
June 3, 2025
Reply from Hays Travel - Jesmond
Thank you so much for your lovely review. Always a pleasure booking your trips. This one will be lovely and to gorgeous Sorrento ,
Thank you again for booking
Christina
Amanda was very friendly and helpful…
Amanda was very friendly and helpful with all my questions and was very knowledgeable
May 13, 2025
Reply from Hays Travel - Jesmond
Thank you for your kind words . It was lovely speaking with you and getting you booked up. You are both going to have a great time on your cruise Thanks again Amanda :)
Exceptional service from Hays
I havent used a travel agent for more than 10 years, as I tend to plan and organise my holidays myself on-line. However as I needed to book a holiday for a large group of 10 of us, I thought it may be easier to deal with an agent . I chose Hays Travel in Jesmond as they had good google reviews. I have to say their service has been brilliant so far. Firstly all the members of staff I had dealings with on the phone and face to face were very polite and helpful. Amanda who took charge of orgainising our holiday was exceptional. She listened to all our needs, came back quickly with an excellent all inclusive package, in a resort we wanted to be in, with excellent flight times. When some of our group members has individual needs and wanted something slightly different, she went out of her way to get answers and find solutions. The overall price was good value and better than I could get myself. You could rely on Amanda to get everything done on time and within budget. Need less to say we have gone ahead and booked our holiday with Hays. They have put my faith back in travel agents- I will definitely use them again !
May 14, 2025
Reply from Hays Travel - Jesmond
Thank you so much for taking the time to review my service. I'm sure you are all going to have a fabulous time together in Turkey. I look forward to seeing you again soon Amanda :)
Great as usual.
Staff were very friendly and knowledgeable as usual, exactly what I expected. Ellie found us a nice holiday that fitted perfectly into our limited time window.
May 4, 2025
Reply from Hays Travel - Jesmond
Thank you so much for your kind words! We're delighted to hear that you had another positive experience with our team. Ellie will be especially pleased to know she helped you find the perfect holiday within your time frame. We really appreciate your continued trust and look forward to helping you again in the future! Thanks Lillie :)
Reply from Hays Travel - Jesmond
Thank you so much for the lovely review,
So pleased we arranged your fabulous London trip.
Regards
Lillie
Reply from Hays Travel - Jesmond
Thank you for your kind words! We're so glad to hear that our team was helpful — it means a lot to us. We look forward to seeing you again! Thanks Lillie :)
Very efficient
Very efficient, friendly staff at Hays Jesmond. Christina checked everything twice and talked us through out whole booking before confirming we were happy.
May 4, 2025
Reply from Hays Travel - Jesmond
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our team at Hays Travel Jesmond. Christina will be especially pleased to know that her friendly service made a great impression. We really appreciate your feedback and look forward to helping you with your future travel plans! Thanks Lillie :)
Person who we seen to book a holiday…
Person who we seen to book a holiday extremely helpful and friendly made our experience most joyful
April 15, 2025
Reply from Hays Travel - Jesmond
Thank you for your kind words we look forward to seeing you again soon. Thank you :)
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