Jo is just fantastic , lots of knowledge about all destinations , always on hand to help with any questions. A plus is I can book holidays outside of normal working hours which I love! That’s two ho... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jo has been absolutely fantastic at securing us the best price available on our family cruise. She has made everything so simple & got us exactly what we asked for. If you want a genuine reliable serv... See more
Fantastic Service from Jo Nelson of Hays Travels for the second time. Nothing is too much trouble for Jo and questions / requests are answered Almost immediately !! I would highly recommend Jo .
Jo is simply fantastic She blends efficiency and attentiveness -whilst never being pushy or impatient. I’ve just booked a surprise trip for my husband and she’s been supportive, helpful and disc... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Jo Nelson, PR8, Southport, United Kingdom
- 07970889532
5.0
Excellent
358 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jo is an absolute star!!
Jo has been absolutely fantastic at securing us the best price available on our family cruise. She has made everything so simple & got us exactly what we asked for. If you want a genuine reliable service & to speak to actual person then look no further than Jo. Will be using her for all our cruises from now on, excellent all round x
May 1, 2026
We always book our holidays with Jo
We always book our holidays with Jo , extremely knowledgeable, helpful and friendly
April 26, 2026
Excellent service provided by Jo Nelson
Jo Nelson responded to my request for a price on a cruise immediately. Giving detailed information and price within minutes.
She booked our trip and took payment quickly and efficiently, I would definitely recommend her and book future holidays with her thank you Jo .
April 13, 2026
Lovely customer service
Lovely customer service. Jo really kept me informed and got me a great deal thanks
March 26, 2026
Jo Nelson Hayes travel agent
Really easy process, not left long with quotes for what I wanted.
February 23, 2026
Jo rang at an arranged time and matched…
Jo rang at an arranged time and matched another quote we had been given.
We have booked with jo before so felt happy dping this.
Very knowledgeable and was able to offer us exactly what we wanted
Will definately be booking again
February 21, 2026
Jo Nelson the star at hays travel
We happily return to Jo Nelson at hays travel . Jo makes the searching and booking so easy . Nothing is a problem . Hays can’t be beaten on prices.
February 22, 2026
We booked with Jo Nelson at Hays…
We booked with Jo Nelson at Hays again,because she always goes the extra mile mile to get want we want , painless. No running around she did it for us.
February 21, 2026
Jo - practically perfect
Jo is simply fantastic
She blends efficiency and attentiveness -whilst never being pushy or impatient.
I’ve just booked a surprise trip for my husband and she’s been supportive, helpful and discreet -he’s going to be so delighted (and I’m confident everything is going to be perfect because Jo’s helped me sort it)
Wouldn’t even consider dealing with anyone else.
Thank you Jo ❤️
February 17, 2026
Always book with Jo
Always book with Jo, very knowledgeable and gets back to you quickly. She changed a booking for us with ease.
February 2, 2026
Very Helpful and informative
Jo replied promptly to my querie and gave me all the information I asked for.
She made booking very easy. Looking forward to our holiday
February 9, 2026
Fab as always
Fab as always. Jo and Pip are most helpful. We have booked with them several times now.
February 2, 2026
Jo Nelson
Jo is really quick to reply to messages, explains things clearly and is always happy to help with queries.
January 31, 2026
Jo has been amazing
Jo has been amazing, finding us the right holiday to meet our needs and also making recommendations from her own experiences has really help in our choices of accommodation thank you Jo x
January 26, 2026
Simple process from start to finish
Simple process from start to finish. Jo made booking my first cruise a breeze and secured me a great deal as a solo traveller.
January 18, 2026
From enquiry to booking it was really…
From enquiry to booking it was really good. We booked with friends who booked separately with her. She tired her best to put us together.
First time booking cruise and even online on fb outs recommend
January 17, 2026
Jo is an absolute credit to Hayes…
Jo is an absolute credit to Hayes travel, great customer care, always helpful, quick responses
January 18, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.