Jo is just fantastic , lots of knowledge about all destinations , always on hand to help with any questions. A plus is I can book holidays outside of normal working hours which I love! That’s two ho... See more
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Jo has been absolutely fantastic at securing us the best price available on our family cruise. She has made everything so simple & got us exactly what we asked for. If you want a genuine reliable serv... See more
Fantastic Service from Jo Nelson of Hays Travels for the second time. Nothing is too much trouble for Jo and questions / requests are answered Almost immediately !! I would highly recommend Jo .
Jo is simply fantastic She blends efficiency and attentiveness -whilst never being pushy or impatient. I’ve just booked a surprise trip for my husband and she’s been supportive, helpful and disc... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Jo Nelson, PR8, Southport, United Kingdom
- 07970889532
5.0
Excellent
358 reviews
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Excellent as always!
Jo has been excellent (as always), we have booked several holidays with her over the years. She is very knowledgeable and her customer service is excellent.
October 23, 2025
Very helpful and helped put me at ease…
Very helpful and helped put me at ease with any queries I had.
October 21, 2025
Jo was absolutely brilliant
Jo was absolutely brilliant from start to finish. Nothing was too much trouble and her knowledge was superb. It made booking a really special holiday stress free.
September 30, 2025
Excellent customer service during the booking process
Jo listened to our holiday requirements and fulfilled our holiday requirements successfully. We booked our holiday and documents were sent through straight away.
September 19, 2025
Great communication!
Great communication and very good offers and prices too! We've not done our holiday just yet, but so far the service has been top notch!
September 17, 2025
Prompt and knowledgeable
The service I received from Jo and Phillipa was excellent. They were very helpful and prompt in their response to my enquiry. I would recommend them to anyone.
September 20, 2025
Pip is great
Pip is great, she is now my go to contact for all things holiday. From helping me organise a stag do for 16, to finding me the perfect family vacation for my family and kids. Pip is so personable and takes the time to get to know you and build a rapport to help understand your specific needs.
September 18, 2025
Great service can’t fault anything
Great service can’t fault anything . So much easier in the comfort of your own home . Thanks again Jo. X
September 17, 2025
Jo really made me feel at ease she…
Jo really made me feel at ease she replied so quickly to me and she was extremely helpful with all my questions.
I would definitely get in touch again with Jo for any future concerts/holidays etc
10/10
I wish her the best!
September 11, 2025
Very good communication.
Very good communication.
We haven't used the service provided yet but it has been a very positive service received.
September 3, 2025
Amazing price and very easy to book and…
Amazing price and very easy to book and pay by instalments. Jo was really good
September 7, 2025
Great experience concert tickets
Great experience getting concert tickets from Jo, gave full details when asked and straight by forward experience.
September 1, 2025
Great service form Jo
Second time using Jo….. very responsive and secured my booking very efficiently
August 30, 2025
Jo provided everything I needed and her…
Jo provided everything I needed and her service was impeccable, this is my second time using Jo and I will be back.
August 12, 2025
I love hays travel
I love hays travel, the payment plans make it easier to book where you want to go and affordable too.
Jo is friendly and professional too.
August 9, 2025
Brilliant service from Jo
Jo has booked my holidays for the last few years. She always gives good advice and knows my needs. She does everything for me so I don’t have to worry that I have missed anything, from my seats on the plane to insurance. I trust her opinion and experience and will be going back again next year for her help and advice
August 4, 2025
Professional and prompt response to…
Professional and prompt response to query, resulting in me booking a holiday. Thank you... again.
July 27, 2025
Singapore sensation
Jo was very informative, polite and knowledgeable. When we asked about different things she was there offering many different options for us. Even bringing the original price down whilst doing so. Which obviously was amazing.
July 26, 2025
Always great service from Jo
Always great service from Jo. Great communication and informative on the holiday package, lots of knowledge and experience. Couldn't recommend highly enough.
July 14, 2025
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