Hays Travel - Joanne Gillespie Reviews 

167
TrustScore 5 out of 5

4.9

Personal Travel Consultant Jo Gillespe, ML3 Hamilton, GB


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Rated 5 out of 5 stars

Jo is absolutely brilliant she will help you all the way till you go on holiday. Nothing is too much trouble, I would never book an holiday with anyone else.

Rated 5 out of 5 stars

Joanne is absolutely fantastic, she always breaks everything down for you so it’s easy to make a decision. She’s also great at giving recommendations of places she’s previously travelled too, which is... See more

Rated 5 out of 5 stars

Jo, where do I start??? So professional, friendly and knowledgable, nothing was too much for her, felt so comfortable with booking my 1st mini cruise… Jo explained the whole process to me and even li... See more

Rated 5 out of 5 stars

I have booked a few holidays with Jo and will continue to book she is great from start to finish


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Jo Gillespe, ML3, Hamilton, United Kingdom

  • 1698616052

4.9

Excellent

TrustScore 5 out of 5

167 reviews

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4.9

All reviews

(167)

118,436 reviews in the last 12 months

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Rated 5 out of 5 stars

Jo made our experience great

Jo made our experience great, she asked what I wanted, the dates, who’s going etc
Within an hour she gave me a choice of holidays to book from that suited my criteria and hey we booked

April 17, 2026
Rated 5 out of 5 stars

Cracking service as always from Jo

Cracking service as always from Jo. She always goes above and beyond what she needs to. I always book my holidays with her and recommend her to my friends. Jo is so fantastic.

April 15, 2026
Rated 5 out of 5 stars

Jo made our decision to go to Thailand…

Jo made our decision to go to Thailand very smooth,Jo asked myself and my 2 boys aged 19 and 17 what we wanted out of our trip and she delivered,thank so much for your time Jo for finding us our holiday that meets our requirements 🙏

February 27, 2026
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Reply from Hays Travel - Joanne Gillespie

Thankyou for taking time out to write a review, I'm sure you and your sons will have an amazing time

Rated 5 out of 5 stars

Jo is absolutely awesome and nothing is…

Jo is absolutely awesome and nothing is too much trouble. Super quick responses. I would not book a cruise with anyone else

February 25, 2026
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Reply from Hays Travel - Joanne Gillespie

Thankyou so much Adam for your continued support, hope you have another fab cruise

Rated 5 out of 5 stars

This is my third holiday I have booked…

This is my third holiday I have booked with Jo, and as before she was incredibly helpful. I had specific things I was looking for, hot, good flights, short transfers, all inclusive and specific dates. She listened to my needs, and delivered multiple options! All booked and the countdown is om

January 17, 2026
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Reply from Hays Travel - Joanne Gillespie

Thankyou Sarah for your continuous support, I know you had an amazing time

Rated 5 out of 5 stars

I use Jo for every holiday I have went…

I use Jo for every holiday I have went on for at least 5 years now! She always finds me what I am looking for at a price that I want to pay! She has all the disability help booked for us and always checks what we need! It is so easy to book through Jo and I recommend her to everyone!

January 1, 2026
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Reply from Hays Travel - Joanne Gillespie

Thankyou Pamela
I always enjoy boking all your family holidays, cant wait to book the next one

Rated 5 out of 5 stars

Previous customer returning

Previously booked a number of holidays with Jo, therefore called Jo for a bucket list trip to Jamaica explained my requirements and we agreed the hotel, date and most importantly the price, very satisfied customer who will return

December 28, 2025
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Reply from Hays Travel - Joanne Gillespie

As always lovely speaking to you and lovely comments, I know you had a nice time

Rated 5 out of 5 stars

Great easy booking

Great easy booking. Lots of information given, would use again.

December 28, 2025
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Reply from Hays Travel - Joanne Gillespie

Thankyou so much Wayne for your lovely comments, cant wait to book you again

Rated 5 out of 5 stars

Joanne, Is just the best

From our first contact regarding choosing a holiday,Joanne listened to our requirements and shortly after,gave us some choices.Exactly what we had asked for,exactly! Nothing is too much trouble for Joanne.5*customer experience and we cant recommended Joanne highly enough..

December 24, 2025
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Reply from Hays Travel - Joanne Gillespie

Thankyou Timmy for your positive feedback, hope you had a lovely holiday

Rated 4 out of 5 stars

Picked holiday and asked for cost and…

Picked holiday and asked for cost and received within a few y

November 21, 2025
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Reply from Hays Travel - Joanne Gillespie

Aww thankyou Mr Carrigan, I'm sure you will both have a lovely time away :) thankyou for your continued support

Rated 5 out of 5 stars

Great Experience

Jo was great from start of enquiry to completion of booking hassle free and great communication.

October 30, 2025
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Reply from Hays Travel - Joanne Gillespie

I'm sure you will enjoy the event once again :)

Rated 5 out of 5 stars

Jo goes the extra mile

Jo goes the extra mile . Friendly helpful and very conscientious. She has taken the time to know our circumstances and preferences and as such gets us some amazing holidays .

October 15, 2025
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Reply from Hays Travel - Joanne Gillespie

Thankyou very much Richard for the lovely feedback, I know you will both enjoy the cruise

Rated 5 out of 5 stars

As a returning customer Jo always goes…

As a returning customer Jo always goes above and beyond with my bookings. Always a pleasure to have her on end of phone or text.

August 26, 2025
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Reply from Hays Travel - Joanne Gillespie

Thankyou for the positive feedback, I know you will both have a lovely time

Rated 5 out of 5 stars

Joanne exceeded our expectations and…

Joanne exceeded our expectations and made the full process very quick and easy .Fantastic to deal with .

August 25, 2025
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Reply from Hays Travel - Joanne Gillespie

Thankyou Lynsay/John, I know you will have an amazing holiday

Rated 5 out of 5 stars

Great booking experience with Jo!

Jo was great with us from start to finish, answering all our questions with knowledge and patience. I'll be contacting Jo directly for all our travel needs from now on.

August 20, 2025
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Reply from Hays Travel - Joanne Gillespie

Thankyou so much for your positive feedback John, I know you and Michele will have a fantastic time

Rated 5 out of 5 stars

Nothing is ever too much trouble when…

Nothing is ever too much trouble when it comes to helping us book our holidays. Joanne has so much patience and helps take the stress away from booking the holiday to checking us in and keeping us fully informed from the start to the end of our holiday, she is always on hand to answer any questions and be of assistance whenever we need it. Thank you for helping us to make memories as a family.

July 31, 2025
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Reply from Hays Travel - Joanne Gillespie

Thankyou Kathy, we got there in the end :) I know you will all have a fabulous Summer holiday

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