Jo is absolutely brilliant she will help you all the way till you go on holiday. Nothing is too much trouble, I would never book an holiday with anyone else.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Joanne is absolutely fantastic, she always breaks everything down for you so it’s easy to make a decision. She’s also great at giving recommendations of places she’s previously travelled too, which is... See more
Jo, where do I start??? So professional, friendly and knowledgable, nothing was too much for her, felt so comfortable with booking my 1st mini cruise… Jo explained the whole process to me and even li... See more
I have booked a few holidays with Jo and will continue to book she is great from start to finish
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Jo Gillespe, ML3, Hamilton, United Kingdom
- 1698616052
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jo made our experience great
Jo made our experience great, she asked what I wanted, the dates, who’s going etc
Within an hour she gave me a choice of holidays to book from that suited my criteria and hey we booked
Cracking service as always from Jo
Cracking service as always from Jo. She always goes above and beyond what she needs to. I always book my holidays with her and recommend her to my friends. Jo is so fantastic.
May use AI-assist with repliesRead more
Jo made our decision to go to Thailand…
Jo made our decision to go to Thailand very smooth,Jo asked myself and my 2 boys aged 19 and 17 what we wanted out of our trip and she delivered,thank so much for your time Jo for finding us our holiday that meets our requirements 🙏

Reply from Hays Travel - Joanne Gillespie
Jo is absolutely awesome and nothing is…
Jo is absolutely awesome and nothing is too much trouble. Super quick responses. I would not book a cruise with anyone else

Reply from Hays Travel - Joanne Gillespie
This is my third holiday I have booked…
This is my third holiday I have booked with Jo, and as before she was incredibly helpful. I had specific things I was looking for, hot, good flights, short transfers, all inclusive and specific dates. She listened to my needs, and delivered multiple options! All booked and the countdown is om

Reply from Hays Travel - Joanne Gillespie

Reply from Hays Travel - Joanne Gillespie
I use Jo for every holiday I have went…
I use Jo for every holiday I have went on for at least 5 years now! She always finds me what I am looking for at a price that I want to pay! She has all the disability help booked for us and always checks what we need! It is so easy to book through Jo and I recommend her to everyone!

Reply from Hays Travel - Joanne Gillespie
Previous customer returning
Previously booked a number of holidays with Jo, therefore called Jo for a bucket list trip to Jamaica explained my requirements and we agreed the hotel, date and most importantly the price, very satisfied customer who will return

Reply from Hays Travel - Joanne Gillespie

Reply from Hays Travel - Joanne Gillespie
Joanne, Is just the best
From our first contact regarding choosing a holiday,Joanne listened to our requirements and shortly after,gave us some choices.Exactly what we had asked for,exactly! Nothing is too much trouble for Joanne.5*customer experience and we cant recommended Joanne highly enough..

Reply from Hays Travel - Joanne Gillespie
Picked holiday and asked for cost and…
Picked holiday and asked for cost and received within a few y

Reply from Hays Travel - Joanne Gillespie
Great Experience
Jo was great from start of enquiry to completion of booking hassle free and great communication.

Reply from Hays Travel - Joanne Gillespie
Jo goes the extra mile
Jo goes the extra mile . Friendly helpful and very conscientious. She has taken the time to know our circumstances and preferences and as such gets us some amazing holidays .

Reply from Hays Travel - Joanne Gillespie
As a returning customer Jo always goes…
As a returning customer Jo always goes above and beyond with my bookings. Always a pleasure to have her on end of phone or text.

Reply from Hays Travel - Joanne Gillespie
Very helpful nothing too much trouble…
Very helpful nothing too much trouble lovely and polite will definitely book again

Reply from Hays Travel - Joanne Gillespie
Joanne exceeded our expectations and…
Joanne exceeded our expectations and made the full process very quick and easy .Fantastic to deal with .

Reply from Hays Travel - Joanne Gillespie
Great booking experience with Jo!
Jo was great with us from start to finish, answering all our questions with knowledge and patience. I'll be contacting Jo directly for all our travel needs from now on.

Reply from Hays Travel - Joanne Gillespie
Nothing is ever too much trouble when…
Nothing is ever too much trouble when it comes to helping us book our holidays. Joanne has so much patience and helps take the stress away from booking the holiday to checking us in and keeping us fully informed from the start to the end of our holiday, she is always on hand to answer any questions and be of assistance whenever we need it. Thank you for helping us to make memories as a family.

Reply from Hays Travel - Joanne Gillespie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







