Hays Travel - Joanne Gillespie Reviews 

167
TrustScore 5 out of 5

4.9

Personal Travel Consultant Jo Gillespe, ML3 Hamilton, GB


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Rated 5 out of 5 stars

Jo is amazing having booked several holidays with her. She’s attentive throughout the booking, checking in etc and even after your holiday. I come back to her every year and will continue to do so. Hi... See more

Rated 5 out of 5 stars

Joanne is absolutely fantastic, she always breaks everything down for you so it’s easy to make a decision. She’s also great at giving recommendations of places she’s previously travelled too, which is... See more

Rated 5 out of 5 stars

Jo is absolutely brilliant she will help you all the way till you go on holiday. Nothing is too much trouble, I would never book an holiday with anyone else.

Rated 5 out of 5 stars

Jo, where do I start??? So professional, friendly and knowledgable, nothing was too much for her, felt so comfortable with booking my 1st mini cruise… Jo explained the whole process to me and even li... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Jo Gillespe, ML3, Hamilton, United Kingdom

  • 1698616052

4.9

Excellent

TrustScore 5 out of 5

167 reviews

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4.9

All reviews

(167)

119,160 reviews in the last 12 months

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Rated 5 out of 5 stars

Book all my holidays with Jo

Book all my holidays with Jo, wouldn’t book anywhere else. Attention to detail is second to none, can’t wait to go on our holiday

July 30, 2025
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Reply from Hays Travel - Joanne Gillespie

Thankyou for booking with myself, you will all have a great holiday and I cant wait to hear all about it

Rated 5 out of 5 stars

Excellent service

Jo really listened to what we wanted from our holiday and she found 8 last minute options at a much cheaper price than we'd seen. She was really helpful with my questions.

July 24, 2025
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Reply from Hays Travel - Joanne Gillespie

Thankyou Jane for booking with myself, I know you are going to have an amazing villa holiday, cant wait to hear all about it on your returnn

Rated 5 out of 5 stars

First class customer service from Jo…

First class customer service from Jo once again. Holiday was booked with one hour of initial message which was sent late at night! I didn’t expect a reply until the morning. This is our 3rd holiday we have booked with Jo. Always efficient and very helpful. Wouldn’t go anywhere else now. Highly recommend.

July 9, 2025
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Reply from Hays Travel - Joanne Gillespie

Thankyou so much Linda for your lovely comments, its my pleasure to be a part of your holiday process

Rated 5 out of 5 stars

3nights in tenerife

The speed my holiday was cincluded in and the great deal i got

July 4, 2025
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Reply from Hays Travel - Joanne Gillespie

Thankyou so much Derek for choosing myself to book your recent holiday, hope you both had a lovely time

Rated 5 out of 5 stars

Excellent customer care!

Jo has been fabulous in responding to all our questions and queries throughout the booking process.
We have been thrilled with her above and beyond customer service! Can’t wait for our holiday!

June 19, 2025
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Reply from Hays Travel - Joanne Gillespie

Thankyou Caroline and Lee, Im delighted Ive helped you with your holiday for 2026, cant wait to hear all about it

Rated 5 out of 5 stars

Jo is amazing!!

As always Jo found me the best deal for our family holiday. This is the 5th time I've booked with Jo, from the 1st time we booked I knew I wouldn't book through anyone else. She is always on hand with any queries and nothing is ever too much trouble!

May 25, 2025
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Reply from Hays Travel - Joanne Gillespie

Thankyou so much Naomi its my pleasure, have a lovely holiday :)

Rated 5 out of 5 stars

Jo is fab, efficient and friendly

Jo is fab, very efficient and friendly. Goes the extra mile to help with the whole process.

May 15, 2025
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Reply from Hays Travel - Joanne Gillespie

Thankyou so much Theresa for your kind words, I know you will have a lovely holiday

Rated 5 out of 5 stars

Fabulous experience with booking our…

Fabulous experience with booking our trip to New York all done comfort of our own home. Fabulous patience while we had a change in numbers to finally getting booked. Now excited to make memories with family 😍

April 12, 2025
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Reply from Hays Travel - Joanne Gillespie

Thankyou Christine for the lovely feedback, cant wait to see all your pictures

Rated 5 out of 5 stars

Fabulous lady

Fabulous lady, so helpful! ☺️

March 18, 2025
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Reply from Hays Travel - Joanne Gillespie

Aww thankyou Andrea, hoping your granddaughter is keeping you busy :)

Rated 5 out of 5 stars

Would book again

We have booked twice now through Joanne and found that she was quick to respond. We were happy with the deals and would definitely book through her again.

February 25, 2025
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Reply from Hays Travel - Joanne Gillespie

Thankyou Mark for the positive feedback, hope you both have a lovely cruise

Rated 5 out of 5 stars

We got J Gillespie and wow

We got J Gillespie and wow, I cannot commend her attitude, willingness to help find the best holiday for us, patience (which she needed with us) and straight up communication. We were well informed even of charges that might apply and she really has a lot of knowledge so that you are not left short handed. I feel like a celebrity due to care that was taken from start to finish and now look forward to the holiday that has been booked, really made us feel just as excited to book as going. 100% recommend to anyone looking for the perfect holiday.

March 6, 2025
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Reply from Hays Travel - Joanne Gillespie

Wow thankyou Chris for the amazing feedback, I hope you all have an amzing holiday

Rated 5 out of 5 stars

Jo was AMAZING

Jo was AMAZING, so glad I booked with her, she was informative and extremely helpful, did not feel rushed whilst booking, which I have felt previously with another hays travel staff member! Jo made me feel like I was the only person she was talking to that day!
5 stars!

January 30, 2025
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Reply from Hays Travel - Joanne Gillespie

Thankyou Louise, Hope you both had a lovely holiday, speak soon for your next!

Rated 5 out of 5 stars

Jo has been absolutely fantastic in…

Jo has been absolutely fantastic in searching and finding the right holiday destination for my birthday. I’ve been a little picky back and forth with wanting to know the inns and outs of every destination. But nothing was asking for to much. Always there to answer my questions and calls too. Definitely use jo again when booking our next holiday . Thank you for your patience.

January 9, 2025
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Reply from Hays Travel - Joanne Gillespie

Thankyou Nicola, I hoped you had a lovely few days away celebrating your birthday, your pictures were amazing, look foward to speaking to again soon :)

Rated 5 out of 5 stars

So easy with Jo

So easy with Jo. Gave her the basics of what we wanted, she came back with the best option and after just a short consideration we booked!!

January 13, 2025
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Reply from Hays Travel - Joanne Gillespie

Thankyou so much Linda for the positive feedback, I hope you have a lovely time :)

Rated 5 out of 5 stars

Couldn’t fault the service

Couldn’t fault the service, quickest and easiest service! Jo was fantastic x

December 4, 2024
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Reply from Hays Travel - Joanne Gillespie

Thankyou once again for booking with oursleves, I know you are going to have an amazing time and remember a broadway show :)

Rated 5 out of 5 stars

Fantastic customer service

From the minute I contacted Jo Gillespie with my request, i was kept notified of the deals to suit my requirements, and when I selected the deal I required, everything was done and sorted with ease, and in super quick time. Delighted with the customer service, and prompt responses.

November 7, 2024
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Reply from Hays Travel - Joanne Gillespie

Thankyou so much for a positive review, i know you would of been happy with the score :)

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